SAO PAULO, April 23, 2014 /PRNewswire/ -- Based on its
recent analysis of the contact center outsourcing market, Frost
& Sullivan recognizes Teleperformance Colombia with the 2014
Latin America Frost & Sullivan Award for Green Excellence.
Teleperformance Colombia has clearly demonstrated its commitment to
environmental conservation through the design, construction, and
operation of four Leadership in Energy and Environmental Design
(LEED)-certified contact center sites – CONNECTA A, B, C and F.
"The company's LEED-certified contact center sites use a
tremendous amount of natural light, the latest energy-saving light
bulbs, and highly efficient air conditioning systems. The buildings
also have waterless urinals, efficient faucets, and green rooftops
that lower heat emission and the site's overall temperature level,"
said Frost & Sullivan Research and Industry Manager
Juan Gonzalez. "These measures have
led to dramatic results including a 30 percent reduction in energy
usage and 40 percent fall in water consumption over the last
year."
The strategic location of the CONNECTA campus next to the
Transmilenio main station and the Ciclovia (the Bogota cycling road) has encouraged employees
to utilize public transportation – only 3 percent of the current
workforce goes to work in their own cars. This, in turn, will
reduce carbon dioxide emissions drastically. The green, sustainable
campus helps to create a more positive work environment and boosts
employee satisfaction ratings. The CONNECTA boasted a six percent
higher rater when compared to other Colombian center sites in
2013.
The construction and re-design of CONNECTA's green building
sites was spearheaded by the following Teleperformance
Executives:
- Juan Rodrigo Hurtado Penagos -
CEO, Teleperformance Colombia
- Gabriel Toscana - Head of the Teleperformance Global CSR
Environmental Sub-Committee
- Omar Ladino - CIO, Teleperformance Colombia
Citizen of the Planet (COTP) is a global corporate initiative,
implemented in 2008, aimed at ensuring that Teleperformance
operates in an environmentally-friendly and responsible manner;
entrusting employees with the responsibility to protect the
environment. The leadership team has also launched the corporate
social responsibility induction program that encourages and
recognizes employees for adopting environmentally-friendly
practices outside the workplace. This includes switching to
energy-efficient lighting and using solar power at home.
"With the leadership team having made a pledge to
sustainability, green strategies will remain at the core of
Teleperformance's operations in the future," noted Frost &
Sullivan Principal Analyst Michael
DeSalles. "The company's corporate social responsibility
committee that has been set up to adhere to the United Nations
Global Compact (UNGC) – a strategic initiative to align businesses
with human rights, labor, environment, and anti-corruption
principles – shows ample evidence of this."
Each year, Frost & Sullivan presents this award to the
company that has demonstrated excellence in developing and offering
innovative product, service, or technology solutions that address
the concerns of climate change. The award recognizes the company's
inordinate efforts and focus on advancing the cause of long-term
sustainability.
Frost & Sullivan Best Practices awards recognize companies
in a variety of regional and global markets for demonstrating
outstanding achievement and superior performance in areas such as
leadership, technological innovation, customer service and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews,
analysis and extensive secondary research.
About Teleperformance Group
Teleperformance, the worldwide leader in outsourced multichannel
customer experience management, serves companies around the world
with customer care, technical support, customer acquisition and
debt collection programs. In 2013, it reported consolidated revenue
of €2,433 million ($3,236 million,
based on €1 = $1.33). The Group
operates 110,000 computerized workstations, with close to 149,000
employees across around 230 contact centers in 62 countries and
serving more than 150 markets. It manages programs in 63 languages
and dialects on behalf of major international companies operating
in a wide variety of industries. Teleperformance shares are traded
on the Euronext Paris market, Compartment A, and are eligible for
the deferred settlement service. They are included in the following
indices: SBF 120, STOXX 600 and France CAC Mid & Small. Symbol:
RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP
For further information, please visit the Teleperformance
website at www.teleperformance.com
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SOURCE Frost & Sullivan