DENVER, Dec. 19,
2024 /PRNewswire/ -- TTEC Holdings, Inc.
(NASDAQ: TTEC), a leading global CX (customer experience)
technology and services innovator for AI-enhanced CX with solutions
from TTEC Engage and TTEC Digital, has achieved Silver
Certification in Management Leadership for Tomorrow's (MLT) Black
Equity at Work program, demonstrating the company's measurable
progress in advancing racial equity.
The certification, granted by MLT, a premier national
organization advancing racial equity, recognizes TTEC's
comprehensive commitment to Black equity across core business
functions including hiring, promotion, compensation, and workplace
inclusion.
"This certification marks a significant milestone in our ongoing
commitment to creating an inclusive workplace where all employees
can thrive," said TTEC Chief People Officer Laura Butler. "MLT's rigorous evaluation process
has helped us measure our progress in Black representation,
compensation equity, and advancement opportunities. We're committed
to building on these foundations through targeted recruitment,
leadership development, and workplace inclusion initiatives."
TTEC's certification follows a rigorous evaluation process that
assessed the company's progress in key areas:
- Black representation at all levels
- Inclusive workplace culture
- Fair compensation practices
- Employee development and advancement opportunities
The company's employee resource group, Champions of Color, has
been instrumental in fostering an inclusive environment through
various initiatives and cultural celebrations, including recent
engagement activities during Customer Service Week.
"Achieving Silver Certification in MLT's Black Equity at Work
program reflects the collective efforts of our team to ensure that
equity is at the heart of everything we do," said Ebony Langston, head of Go-to-Market TTEC
Healthcare Solutions and chairwoman of TTEC's Diversity Council.
"We are proud of this certification because it underscores our
commitment to building a workplace where everyone feels they
belong, and their voice is heard and valued."
MLT's Black Equity at Work Certification, launched over 20 years
ago, provides a clear and comprehensive framework for organizations
to make meaningful progress toward racial equity. The program has
become the leading standard for companies committed to Black equity
in the workplace.
About TTEC
TTEC (pronounced T-TEC) Holdings,
Inc. (NASDAQ: TTEC) is a leading global CX (customer
experience) technology and services innovator for AI-enabled
digital CX solutions. Serving iconic and disruptive brands, TTEC's
outcome-based solutions span the entire enterprise, touch every
virtual interaction channel, and improve each step of the customer
journey. Leveraging next-gen digital technology, the
Company's TTEC Digital business designs, builds, and
operates omnichannel contact center technology, CRM, AI and
analytics solutions. The Company's TTEC Engage business delivers
AI-enhanced customer engagement, customer acquisition and growth,
tech support, back office,
and fraud prevention services. Founded in
1982, the Company's singular obsession with CX excellence has
earned it leading client, customer, and employee satisfaction
scores across the globe. The Company's approximately 54,000
employees operate on six continents and bring technology and
humanity together to deliver happy customers and differentiated
business results. To learn more visit us
at https://www.ttec.com.
About Management Leadership for Tomorrow (MLT)
MLT is
a national nonprofit that is dedicated to closing racial wealth
gaps by improving the economic trajectories of people of color and
helping employers implement more rigorous racial equity strategies.
We believe everyone should have equal access to opportunities to
pursue the American Dream. MLT offers an array of initiatives
including career and leadership development for college students
and professionals as well as expert advice to employers so they can
foster equitable workplaces. Learn more at mlt.org.
Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566
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SOURCE TTEC Holdings, Inc.