LONDON, March 30, 2015 /PRNewswire/ -- Based on its
recent analysis of Europe's
contact centre outsourcing market, Frost & Sullivan recognises
Teleperformance with the 2015 Frost & Sullivan Award for
Competitive Strategy Innovation and Leadership in Europe.
Photo - http://photos.prnewswire.com/prnh/20150330/DA63088
Teleperformance once again enjoyed a record year in 2014,
declaring consolidated revenues of €2.758 billion, at a
year-on-year increase of +9.9 percent at constant exchange rates.
On a reported basis, its growth was +13.3 percent.
When it comes to Europe
specifically, the Group's strategy is centred on its multilingual
hubs in Maastricht, Lisbon,
Athens, Istanbul, and Cairo, and balances short-term performance
needs with long-term aspirations and vision. Greece and Turkey have both benefited from the strategy,
while Germany, Italy, and the
Netherlands also have experienced growth of late. From
a regional perspective, those achievements are setting a strong
foundation for the future. Indeed, as the cornerstone of the
Group's growth strategy in Europe,
multilingual hubs enable client companies to cover all European
markets from a small number of centers.
"Teleperformance has unique competitive advantages, including
its leadership, size and scale, financial strength, and adept
negotiation of the international playing field," said Frost &
Sullivan Global Director Stephen
Loynd. "One of the Group's strategic goals in CEMEA is
to grow organically by not only interacting with brands in their
preferred channels, but in their preferred locations as well."
Meanwhile, Teleperformance is adopting best-in-class processes
to support the efficient and consistent implementation of its
business strategy in Europe.
In November, 2014, it announced it was changing from a French
public limited company (Société Anonyme, SA) to a European company
(Societas Europaea, SE). This international status,
recognized by French and European law, is being adopted by
companies in Europe and more
accurately reflects Teleperformance's European and international
scope and nature.
Teleperformance was born in France decades ago, and today the Group has
over 36,000 employees and 131 contact centers in 35 countries
across CEMEA. Clearly, the region is critical to the spirit
of the Group, and to its overall success. And like other
consumer markets across the globe, things are changing in
Europe. "Consider that the market for Customer Engagement
inhabits a landscape across which today's tech savvy consumer flits
at a particularly high rate of speed, utilizing a variety of
communication channels with which to express his or her opinions
(ie, Twitter, Facebook, Instant Message, chat, email, phone,
etc.)," added Loynd. "In June, 2013, Teleperformance
therefore opened a Customer Experience Lab at its multilingual Euro
hub in Lisbon, which helps clients
build their brands by better understanding the evolving
satisfaction drivers and customer preferences across both current
and emerging channels."
In other words, Teleperformance is focusing on a multichannel
world, and Frost & Sullivan is impressed that the company has
put considerable resources into understanding today's ever-evolving
multichannel reality. Teleperformance has earned an
impressive 34 awards from Frost & Sullivan over the last eight
years, in every major region of the world, and under numerous
categories. It achieved this milestone due to a combination
of its global footprint, comprehensive solutions portfolio,
strategic growth initiatives, excellent financial management, a
unique security practice, customer service leadership, and global
best practices.
Each year, Frost & Sullivan presents this award to the
company that has leveraged competitive intelligence to successfully
execute a competitive strategy that results in stronger market
share, competitive brand positioning and customer satisfaction.
Frost & Sullivan Best Practices awards recognize companies
in a variety of regional and global markets for demonstrating
outstanding achievement and superior performance in areas such as
leadership, technological innovation, customer service and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews,
analysis and extensive secondary research to identify best
practices in the industry.
About Teleperformance
Teleperformance, the worldwide leader in outsourced multichannel
customer experience management, serves companies around the world
with customer care, technical support, customer acquisition and
debt collection programs. In 2014, it reported consolidated revenue
of €2,758 million ($3,665 million,
based on €1 = $1.33).
The Group operates around 135,000 computerized workstations,
with more than 182,000 employees across around 270 contact centers
in 62 countries and serving more than 160 markets. It manages
programs in 75 languages and dialects on behalf of major
international companies operating in a wide variety of
industries.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: STOXX 600, SBF
120, Next 150, CAC Mid 60 and CAC Support Services.
Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg:
RCF FP
For more information: www.teleperformance.com
Follow us: Twitter @teleperformance
CONTACTS
PRESS RELATIONS
MARK PFEIFFER
Tel: + 1 801-257-5811
mark.pfeiffer@teleperformance.com
INVESTOR RELATIONS
QUY NGUYEN-NGOC
Tel: +33 1 53 83 59 87
quy.nguyen@teleperformance.com
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SOURCE Frost & Sullivan