Entreprises can now benefit from seamless access to diverse
data across every Salesforce application and workflow
SAN
FRANCISCO and MONTREAL, Sept. 11,
2024 /PRNewswire/ - Coveo (TSX: CVO), the
leading enterprise AI platform that brings AI search and generative
AI to every point–of-experience, today announced a new integration
with Salesforce Data Cloud to provide enterprises with enhanced
access to all relevant data across the Salesforce
ecosystem.
This new integration enhances experiences for Salesforce's
Service Cloud, Commerce Cloud and Experience Cloud, providing
secure access to a wider range of enterprise data sources and
engagement data from Coveo-powered search experiences. Large
enterprises with complex data sources and requirements for high
degrees of relevance and generative answering precision will gain
significant advantages.
"Precise answers in service interactions help reduce service
costs and improve customer satisfaction. This can be challenging
for large enterprises that have a high volume of content sources
and serve a diverse customer base. Coveo's extensive connectivity
to content sources and its capability to add relevance to this
content is a key enabler for enterprise customers with complex
search requirements within Service," said Kishan Chetan, EVP & GM of Service Cloud at
Salesforce.
What's new with the Coveo AI integration with Data
Cloud:
- Enhancing Salesforce Platform with External Content:
Integrates external data sources into Salesforce Platform via
Coveo, enhancing the contextual depth and precision of AI-driven
insights, leading to more accurate and impactful responses.
- Unified, Secured Data Access and Integration: Leverages
Coveo's indexing capabilities and security to seamlessly inject
previously siloed enterprise content into Salesforce experiences
via Data Cloud, ensuring continuous, up-to-date insights across the
Salesforce ecosystem.
- Robust Analytics: Offers comprehensive analytics across
many touchpoints in both platforms to easily track interactions for
better decision-making.
"Coveo has collaborated closely with Salesforce globally for
more than a decade," said Laurent
Simoneau, President and CTO at Coveo. "Integrating
Coveo with Salesforce creates a powerful synergy, especially
beneficial for large enterprises with complex content ecosystems.
The complementary strengths of Coveo's robust indexing and
relevance capabilities with Salesforce Data Cloud enable businesses
to effortlessly access external data sources securely, enhancing
performance and adding value across all Salesforce Clouds. This
integration establishes a new benchmark for enterprise data
unification and elevates the customer experience."
Coveo's extensive and secure connectivity to diverse content
sources, coupled with its capability to process vast volumes of
content is a key enabler for enterprise customers with complex
requirements. Including Coveo indexed content and engagement data
into Data Cloud grants enterprise customers access to additional
relevant content right at the heart of their Salesforce-driven
experiences. This is particularly critical for large enterprises,
where precision across highly diverse interactions is
paramount.
Customers interested in learning more can visit Coveo at
Dreamforce booth 1426 and attend Coveo's Dreamforce
presentation with customer F5 entitled, "Thrive with AI. Get Real
GenAI Results" on September 18th at
12:00pm PDT in Moscone North, LL,
Campground, Theater 2.
Salesforce, Commerce Cloud, Data Cloud, Salesforce Platform,
Experience Cloud, Service Cloud and others are among the trademarks
of Salesforce, inc.
About Coveo
We strongly believe that the future is business-to-person, that
experiences are today's competitive front line, a make or break for
every business. We also believe that remarkable experiences not
only enhance user satisfaction but also yield significant gains for
enterprises. That is what we call the AI-experience advantage – the
degree to which the content, products, recommendations, and advice
presented to a person online aligns easily with their needs,
intent, preferences, context, and behavior, resulting in superior
business outcomes.
To realize this AI-experience advantage at scale, enterprises
require a robust, spinal and composable infrastructure capable
of unifying content securely and delivering AI search, AI
recommendations, true personalization, and a trusted generative
experience at every touchpoint with each individual customer,
partner and employee.
Coveo is dedicated to bringing this advantage to every
point-of-experience, using powerful data and AI models to transform
the enterprise in commerce, customer service, website and
workplace.
The Coveo platform is ISO 27001 and ISO 27018 certified,
SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We
are a Salesforce ISV Partner, an SAP EndorsedⓇ App, an Adobe Gold
Partner, MACH Alliance member and a Genesys AppFoundry ISV
Partner.
Coveo is a trademark of Coveo Solutions Inc.
Forward-Looking Information
This press release contains "forward-looking information" and
"forward-looking statements" within the meaning of applicable
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"strategy", "scheduled", "outlook", "forecast", "projection", or
"prospect", the negative of these terms and similar terminology,
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forward-looking information contains these terms and phrases. In
addition, any statements that refer to expectations, intentions,
projections, or other characterizations of future events or
circumstances contain forward-looking information. Statements
containing forward-looking information are not historical facts but
instead represent management's expectations, estimates, and
projections regarding future events or circumstances.
Forward-looking information is necessarily based on a number of
opinions, estimates, and assumptions that we considered appropriate
and reasonable as of the date such statements are made. Although
the forward-looking information contained herein is based upon what
we believe are reasonable assumptions, actual results may vary from
the forward-looking information contained herein. Certain
assumptions made in preparing the forward-looking information
contained in herein include, without limitation: our ability to
capitalize on growth opportunities and implement our growth
strategy; our ability to attract new customers, both domestically
and internationally; the success of our efforts to expand our
product portfolio and market reach; our ability to maintain
successful strategic relationships with partners and other third
parties; our future capital requirements; the available liquidity
under our revolving credit facility; the accuracy of our estimates
of market opportunity and growth forecasts; our success in
identifying and evaluating, as well as financing and integrating,
any acquisitions, partnerships, or joint ventures; our ability to
execute on our expansion plans; and the future impact of the
COVID-19 pandemic. Moreover, forward-looking information is subject
to known and unknown risks, uncertainties, and other factors, many
of which are beyond our control, that may cause the actual results,
level of activity, performance, or achievements to be materially
different from those expressed or implied by such forward-looking
information, including but not limited to macro-economic
uncertainties and the risk factors described under "Risk Factors"
in the Company's most recently filed Annual Information Form
available under our profile on SEDAR at www.sedar.com. There can be
no assurance that such forward-looking information will prove to be
accurate, as actual results and future events could differ
materially from those anticipated in such information. Accordingly,
prospective investors should not place undue reliance on
forward-looking information, which speaks only as of the date
made.
Moreover, we operate in a very competitive and rapidly changing
environment. Although we have attempted to identify important risk
factors that could cause actual results to differ materially from
those contained in forward-looking information, there may be other
risk factors not presently known to us or that we presently believe
are not material that could also cause actual results or future
events to differ materially from those expressed in such
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forward-looking information, as actual outcomes and results may
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information will also be set forth in other public filings that we
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The forward-looking information provided in this press release
relates only to events or information as of the date hereof, and
are expressly qualified in their entirety by this cautionary
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obligation to update or revise any forward-looking information,
whether as a result of new information, future events, or
otherwise, after the date on which the statements are made or to
reflect the occurrence of unanticipated events.
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SOURCE Coveo Solutions Inc.