WALTHAM, Mass., March 23, 2011 /PRNewswire/ -- Novell today
announced, as part of its ongoing alliance with SAP AG (NYSE: SAP),
that Novell® Operations Center can now be configured to integrate
with the SAP® IT Service Management (SAP ITSM) application. The
value-added Novell product is part of the Novell business service
management solution. This integration with SAP ITSM and Novell
Operations Center provides configurable service views into
deployments of SAP ITSM. As a result, customers benefit from a near
real-time view of the relationships and interdependencies of
business services, workloads and IT infrastructures. This solution
leverages the SAP-certified Novell CMDB360 4.6 configuration
management database product announced in October 2009, which is part of Novell Operations
Center.
"Through this offering with Novell Operations Center, our
customers can further standardize IT processes," said Oliver Conze, vice president of IT Management
Solutions at SAP. "This will help enable businesses to wield IT as
a competitive differentiator and better support business objectives
through improved performance."
Novell Operations Center maps and measures mission-critical
services in physical, virtual and cloud computing infrastructures.
It monitors performance and availability, maps service models to
meet compliance while providing real-time measurement, and
mitigates the risk of service-impacting events with a proactive
view of changes before going into production. Novell Operations
Center enhances the SAP ITSM solution by delivering views that are
configured in a user's environment through services for a standard
deployment. Customers can leverage this solution to add a more
complete view of their SAP infrastructure and align service
management to the business without re-implementation.
"Monitoring and mapping are some of the key drivers in the
systems management market," said Dr. Thorsten Wewers, CEO at ecenta, an SAP services
partner and Novell channel partner. "Novell Operations Center for
use with SAP IT Service Management provides an opportunity for
customers and partners to initiate a fixed business service
alignment project quickly and grow it at their pace."
The Novell Operations Center product for use with SAP IT Service
Management delivers three standard views to be configured as part
of a customer's implementation:
- IT Service Desk Agent View: Delivers the ability to view
relationships of configuration items as services, allowing users to
navigate the infrastructure views and pinpoint the root cause of an
incident quickly. It provides a live view of the environment from a
single dashboard and enables users to drill down and determine
activity in order to gather accurate information about how to most
efficiently restore service.
- IT Service Professional View: Provides a view of the
infrastructure (during the planning process) that enables an
understanding of services, change calendars and other planned
changes. Understanding these events allows the organization
to assess the effects that could impact the environment and plan
changes accordingly. It provides a single dashboard, offers
everything needed to properly assess the effect of change, and
delivers the insight to make those changes at the right time.
- IT Service Manager View: Provides a global summary dashboard
that gives viewers a broad overview of service performance. It can
drill into the Service Desk Agent view to see exactly what is going
on within the infrastructure and provides a summary of service
health and basic statistics, which indicate both good and poor
performance. These statistics show which mission-critical services
and potential service-impacting events should be focused on to
achieve the greatest benefits.
Novell Operations Center provides customers with the flexibility
to begin with a very simple and limited, configurable
implementation with SAP ITSM. They can later choose to build upon
this initial implementation to a more complete business service
management deployment. The pace and choice is up to the user
without re-implementation of the solution needed.
"Novell Operations Center enhances the overall value of SAP ITSM
by providing an end-to-end view of services to monitor, map,
measure and manage an organization's complete IT infrastructure,"
said Joe Wagner, senior vice
president, general manager Global Alliances, Novell. "As part
of our ongoing alliance with SAP, we can offer customers a defined
solution that not only addresses specific challenges, but also adds
value to both companies' growing footprints in the data center
systems management market."
To learn more about Novell Operations Center in support of SAP
IT Service Management, please visit
www.novell.com/products/operations-center/. To read more about
Novell's alliance with SAP, go to www.novell.com/partners/sap/. To
learn more about ecenta products and services for SAP, please visit
http://www.ecenta.com.
About Novell
Novell, Inc. (Nasdaq: NOVL), a leader in intelligent workload
management, helps organizations securely deliver and manage
computing services across physical, virtual and cloud computing
environments. We help customers reduce the cost, complexity and
risk associated with their IT systems through our solutions for
identity and security, systems management, collaboration and
Linux-based operating platforms. With our infrastructure software
and ecosystem of partnerships, Novell integrates mixed IT
environments, allowing people and technology to work as one. For
more information, visit www.novell.com.
Copyright © 2010 Novell, Inc. All rights reserved. Novell,
the Novell logo and the Novell logo are registered trademarks, and
WorkloadIQ is a trademark of Novell, Inc. in the United States and
other countries. SAP and all SAP logos are trademarks or
registered trademarks of SAP AG in Germany and in several other
countries. All other third-party trademarks are the property
of their respective owners.
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historical facts are forward-looking statements as defined in the
U.S. Private Securities Litigation Reform Act of 1995. Words such
as "anticipate," "believe," "estimate," "expect," "forecast,"
"intend," "may," "plan," "project," "predict," "should" and "will"
and similar expressions as they relate to SAP are intended to
identify such forward-looking statements. SAP undertakes no
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risks and uncertainties that could cause actual results to differ
materially from expectations The factors that could affect SAP's
future financial results are discussed more fully in SAP's filings
with the U.S. Securities and Exchange Commission ("SEC"), including
SAP's most recent Annual Report on Form 20-F filed with the SEC.
Readers are cautioned not to place undue reliance on these
forward-looking statements, which speak only as of their
dates.
SOURCE Novell, Inc.
