HOLMDEL,
N.J., Jan. 21, 2025 /PRNewswire/ --
Vonage, a global leader in cloud communications helping
businesses accelerate their digital transformation and a part of
Ericsson (NASDAQ:ERIC), today announced that it has achieved SOC 2
Type II compliance for its Vonage Network APIs. Vonage is one of
the first network API providers to earn this certification, further
highlighting its commitment to data security, operational
transparency and customer trust.
SOC 2 Type II compliance is a rigorous security standard
developed by the American Institute of Certified Public Accountants
(AICPA) to assess a company's internal controls and systems
for data security, processing integrity, privacy, confidentiality,
and availability. It provides independent validation that Vonage
has implemented the necessary controls to safeguard sensitive
information, detect anomalies across its ecosystem, and restore
functionality quickly in the unlikely event of an incident. Beyond
securing network APIs, these measures play a vital role in
protecting customers from broader threats like fraud
and identity theft. By safeguarding sensitive data, Vonage helps
prevent malicious actors from impersonating individuals or gaining
unauthorized access to personal and financial details, ensuring
confidence and security across both digital and real-world
environments.
"Achieving SOC 2 Type II compliance is a reflection of Vonage's
robust security infrastructure and adherence to the highest
industry standards," said Andy
Ulrich, Chief Information Security Officer at Vonage. "This
certification demonstrates that by partnering with Vonage,
organizations are engaging with a trusted leader that prioritizes
security, privacy and customer success. By combining innovation,
flexibility, and security, Vonage Network APIs enable developers to
build secure applications faster while providing businesses with
peace of mind around data protection and fraud
prevention."
With the global average cost of a data breach reaching
$4.88 million in 2024, businesses
need assurance that their sensitive information is protected. SOC 2
Type II compliance is quickly emerging as a gold standard for cloud
service providers. The certification evaluates not only the design
of an organization's security controls but also their operational
effectiveness over time, verified through an independent audit.
"The shift from transactional, one-way communications to rich,
engaging CX, coupled with the increasing sophistication of cyber
threats, requires organizations to enable stronger security
mechanisms," said Raul Castanon, Sr.
Research Analyst, Business Communications and Customer Experience
at S&P Global Market Intelligence. "In our Voice of the
Enterprise (VotE): Customer Experience & Commerce, Merchant
Study 2024, many organizations reported an increase in fraudulent
activity over the past year, including payment fraud
(44%) and new account fraud (34%). With cyber threats
continually evolving, traditional authentication methods no longer
meet the requirements for enabling secure digital experiences. SMS
two-factor authentication, which has been around for more than 20
years, is widely used by banks and other businesses. However, it is
vulnerable to attacks such as SIM swapping and interception.
"Mobile network operators are now looking to deliver open
network API-based services to address these vulnerabilities using
advanced authentication methods. These include network
authentication, a service enabled by mobile network operators that
conveys network signals such as silent authentication, SIM swap,
roaming, device status and account status indicators to assess the
risk of letting a user access a digital account. Furthermore,
network authentication can help organizations strike the right
balance between security and a smooth user experience. According to
our VotE: Customer Experience & Commerce, Merchant Study cited
above, achieving this balance remains a major challenge for many
businesses. More than half (59%) of respondent organizations say
their approach to fraud prevention makes it
challenging to provide a smooth CX1."
For Vonage Network API customers, SOC 2 Type II compliance
means:
- Improved data security: All necessary controls are in
place to protect against unauthorized data access.
- Anomaly detection: Continuous monitoring across the
ecosystem quickly identifies any security incidents.
- Rapid recovery: Systems and operations can be swiftly
restored in the event of an incident.
Vonage Network APIs – built on CAMARA standards, an open-source
initiative within the Linux Foundation – are transforming
innovation for developers, enterprises and operators. By empowering
developers around the world with direct and easy access to advanced
network capabilities, these APIs are driving the creation of
creative new services and applications that redefine customer
engagement, such as:
- Fraud Prevention and Security: Vonage
Network APIs offer robust tools to safeguard users and businesses
against fraudulent activities. By leveraging advanced capabilities,
these APIs can enable secure and seamless user authentication,
along with real-time fraud detection to minimize risk
and protect sensitive information.
- Enhanced Customer Engagement: With Vonage Network APIs,
developers can design innovative services that redefine how
businesses interact with their customers. From optimizing
communication channels to creating personalized experiences, these
functionalities pave the way for more meaningful and impactful
customer interactions.
- Efficient Workflow Automation: Vonage Network APIs can
help businesses to automate critical processes, saving time and
improving accuracy. These capabilities streamline operations,
making systems more responsive and reliable while reducing manual
effort.
- Scalable Application Development: Developers can be
empowered to build applications that meet evolving customer
demands. By granting access to advanced network functionalities,
they support growth and adaptability, ensuring scalability without
compromising performance or quality.
- Real-Time Insights and Analytics: Vonage Network APIs
also enable comprehensive data monitoring to generate actionable
insights. Businesses can track performance metrics, customer
behaviors, and network usage in real time, driving smarter
decision-making and better outcomes.
These capabilities ensure that developers, enterprises, and
operators have the tools they need to innovate securely and
effectively. Vonage Network APIs not only bolster security but also
enhance engagement, efficiency, and growth in today's dynamic
business landscape.
Peter Arbitter, Senior Vice
President of MagentaBusiness API
(MACE) at Deutsche Telekom, said, "Vonage's achievement of
SOC 2 Type II compliance is a significant milestone and an
important step towards addressing the stringent requirements of
industries such as banking and financial services. At Deutsche
Telekom, we value partners who demonstrate a steadfast commitment
to data security and operational excellence, enabling us to
collaborate with confidence. Vonage's adherence to this gold
standard of compliance enhances not only the security framework its
network APIs deliver but also ensures that businesses, especially
in highly regulated sectors, can innovate with trust. Together, we
are empowering organizations to create impactful and secure digital
experiences for their customers."
Vonage invests in benchmarking its security and privacy measures
and maintains a wide range of compliance certifications across its
product lines that are independently tested and audited by third
parties, including ISO 27001, PCI-DSS, SOC, HIPAA, HITECH, HITRUST,
and CSA STAR. Vonage also adheres to
global privacy standards through General Data Protection Regulation
(GDPR).
To find out more about Vonage Network APIs,
visit www.vonage.com/network-apis.
About Vonage
Vonage, a global cloud
communications leader, helps businesses accelerate their digital
transformation, providing a comprehensive set of engagement
solutions to deliver richer, more personal and meaningful
communications across the entire customer and employee
experience.
Vonage's Unified Communications as a Service (UCaaS) and Contact
Center as a Service (CCaaS) solutions enable companies to transform
how they communicate and operate from the office or anywhere.
Vonage's Communications Platform as a Service (CPaaS) offering is
fully programmable and allows developers to embed video, voice,
chat, messaging, AI and verification into existing products,
workflows and systems using communications APIs. Leveraging the
power of the network, Vonage's CPaaS is expanding to incorporate
new network capabilities exposed as APIs to help developers
worldwide pioneer new, advanced applications that help enterprises
reimagine their business, improve customer experiences, and create
more effective engagements.
Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC),
and a business area within the Ericsson Group called Business Area
Global Communications Platform. To follow Vonage on LinkedIn, visit
linkedin.com/company/Vonage/. To become a fan on Facebook, go
to facebook.com/vonage. To subscribe on YouTube,
visit youtube.com/vonage.
1451 Research, part of S&P
Global Market Intelligence, "2025 Trends in Customer Experience
& Commerce" (December
2024)
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SOURCE Vonage