Leading regional broadband operator
strengthens customer relationships and streamlines operations with
GOCare Digital Experience Platform
ALPHARETTA, Ga., Feb. 6, 2025
/PRNewswire/ -- GOCare, a leading SaaS provider of digital customer
experience solutions for broadband service providers (BSPs),
announced today that TruVista Communications has partnered with
GOCare to support its customer experience enhancement and network
growth initiatives.
TruVista, a leading regional provider of fiber internet, voice,
video, cellular, and security services in Georgia and South
Carolina and a portfolio company of iCON Infrastructure
Partners, is investing in innovative broadband technology and
best-of-breed supporting platforms to deliver the highest quality
products and superior service to its customers through its
knowledgeable and dedicated local employees.
"At TruVista, our customers are at the heart of everything we
do," said Carla French, CEO of
TruVista. "Partnering with GOCare allows us to provide seamless,
real-time communication and proactive support, ensuring a superior
experience across all digital touchpoints."
TruVista is embracing a comprehensive approach in its
partnership with GOCare and will be rolling out GOCare Messenger,
Outage Management, Connect, Pulse, and Reach from its Digital
Experience Platform portfolio. Key benefits for TruVista's GOCare
deployment include:
- Inbound call reduction and improved customer service
with proactive notifications, self-care, and agent support provided
via digital channels, including two-way SMS, email, social media,
and web chat.
- Dedicated broadband outage management and maintenance
solution that leverages the power of GOCare's system
integrations, two-way intelligent SMS capability, and robust
subscriber self-service options for proactive subscriber
notifications during unplanned service outages and planned network
maintenance events.
- Near real-time feedback and measurement of the customer
experience with transactional Net Promoter Score® surveys.
- Streamlined operations and workflows and increased
first-contact resolution outcomes leading to more efficient
growth.
- Integration with CHR Omnia360 billing and operations system and
Adtran network systems to facilitate improved digital customer
engagement, automation, and operational cost savings.
"TruVista has consistently demonstrated a strong focus on
putting their customers first and delivering innovative technology
to the communities they serve," said Mike
Roddy, CEO and co-founder of GOCare. "By partnering with
GOCare, TruVista is now better equipped to respond to subscriber
needs, enrich the customer experience, and drive operational
excellence."
"Our collaboration with GOCare and TruVista enhances the
customer experience," said Jason
Malmquist, Executive Vice President of Software at CHR
Solutions. "Our open-architecture B/OSS platform is designed to
empower customers like TruVista to seamlessly integrate innovative
solutions from technology partners like GOCare."
"The Adtran Mosaic One SaaS platform unlocks the power of data
by providing actionable insights for service providers," said
Robert Conger, GM of Software
Platforms and Strategy at Adtran. "Through our partnership, these
insights are available in the GOCare Digital Experience Platform,
enabling TruVista employees and customers to improve self-care,
accelerate resolutions and strengthen customer engagement over
digital channels."
About GOCare
GOCare is a trusted digital
experience platform for broadband service providers, driving
customer satisfaction and operational efficiency. Our innovative
SaaS solution integrates seamlessly with existing operator
technology stacks—including billing, network operations, IT, and
marketing platforms—empowering providers to deliver proactive
notifications and personalized interactions through two-way SMS,
social media, web chat, and email. Founded by telecom veterans,
GOCare's "For Operators, By Operators" ethos underscores our deep
understanding of the broadband industry's challenges. We are
committed to helping operators transform the customer experience,
making it easier for subscribers to connect, communicate, and
engage at every touchpoint. Serving over 30 broadband
operators and powering more than 30 million monthly digital
interactions, GOCare reduces call volumes, cuts operational costs,
accelerates payments, and boosts customer satisfaction metrics.
Learn more at www.gocarecx.com and follow us on
LinkedIn.
About TruVista
TruVista, a leading regional provider
of internet, voice, video, and security services, has proudly
served communities across South
Carolina and Georgia for
over 125 years. With a rich history of innovation and a steadfast
commitment to customer satisfaction, TruVista continues to provide
reliable, high-speed connectivity solutions that meet the evolving
needs of its customers. For more information, visit
www.truvista.net.
About Adtran
ADTRAN Holdings, Inc. (NASDAQ: ADTN
and FSE: QH9) is the parent company of Adtran, Inc., a
leading global provider of open, disaggregated networking and
communications solutions that enable voice, data, video, and
internet communications across any network infrastructure. From the
cloud edge to the subscriber edge, Adtran empowers communications
service providers around the world to manage and scale services
that connect people, places and things. Adtran solutions are used
by service providers, private enterprises, government organizations
and millions of individual users worldwide. ADTRAN Holdings, Inc.
is also the largest shareholder of Adtran Networks SE, formerly
ADVA Optical Networking SE. Find more
at Adtran, LinkedIn, and X.
About CHR Solutions
From idea to income, CHR
Solutions empowers broadband providers to build smarter, more
profitable businesses. With expertise in advanced engineering and
cutting-edge cybersecurity to automated operations software and
e-commerce tools, CHR delivers the solutions providers need to
streamline operations, grow revenue, and expand their reach.
Discover how CHR can drive your success at CHRSolutions.com.
Media Contacts:
GOCare: Kevin
Mitchell | pr@gocarecx.com
Adtran: Gareth Spence |
gareth.spence@adtran.com
CHR Solutions: Nikki Johnson |
info@chrsolutions.com
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SOURCE GOCare
