Speedpay Now Leverages Artificial Intelligence to Offer an Improved Customer Experience
28 8월 2018 - 9:55PM
Business Wire
Beguided’s virtual agent offering, Avapay,
provides customers with a customizable, efficient payments
experience
Speedpay®, Inc., a Western Union subsidiary, announced an
alliance with Beguided, Inc., a technology company that provides
enterprise solutions for increased customer engagement. Through
this strategic alliance, Speedpay has fully integrated Avapay, a
proprietary avatar-guided payment channel, into its platform to
offer customers a customizable and efficient payments experience
that utilizes Artificial Intelligence to power self-service
platforms.
“As a pioneer in the payments industry, Speedpay is dedicated to
providing clients with a suite of tools and solutions that
simplifies the billing process, providing an efficient, convenient
approach to making payments,” said Frank Lockridge, senior vice
president, Western Union Global Payments and head of Speedpay.
“Beguided’s virtual agent offering is a unique solution that
enhances overall efficiency by freeing up time for live
representatives to tackle more complicated customer service issues.
By offering this tool, Speedpay provides billers with another way
to better serve their customers and improve their business
processes.”
Now available to current or prospective Speedpay customers
across all industries, Beguided’s Avapay solution guides customers
through the bill pay process with the help of a customizable
virtual agent. The automated, multi-lingual solution collects
customer information and feedback and processes payments quickly.
Avapay is available 24-hours a day, so customers can pay bills at
their convenience.
By leveraging Beguided’s Avapay offering, Speedpay clients can
improve their business processes and customer experience by
reducing inbound call center traffic, increasing early-stage
collections and reducing 30-60-90 day delinquency.
“Beguided’s alliance with Speedpay demonstrates our lasting
commitment to providing customers with tools that make their hectic
lives a little easier,” said Mike Mesch, executive sales partner at
Beguided. “Speedpay’s industry leadership and deep knowledge of
client needs made this alliance a natural fit.”
To learn more about Speedpay’s comprehensive electronic bill
presentment and payment solutions, visit speedpay.com.
About Speedpay®
Speedpay, a Western Union subsidiary (NYSE: WU), is a pioneer in
the billing and payments industry, driving measurable results for
clients for nearly 30 years. Speedpay provides expert,
account-based consultation to develop bill presentment and payments
strategies tailored to clients’ unique needs. From web to mobile,
IVR, CSR or walk-in, Speedpay offers innovative solutions that help
simplify the customer payment experience to ensure customers can
pay according to their preferences, and billers get paid on time.
Our configurable approaches help billers manage billing and
payments to maximize ROI, reduce costs, increase operational
efficiency and improve customer experience and satisfaction. For
more information, please visit www.speedpay.com or follow us on
LinkedIn.
About Beguided, Inc.
Beguided is an IT solutions company focused on solving business
problems with proprietary and externally integrated AI-driven
solutions. Beguided’s AVAPay™ payment portal focuses on providing a
positive payment experience online and keeping consumers up to
date, negotiating their payment arrangements, and resolving any
questions they may have in the process. Beguided’s Concierge is an
intelligent platform for customer service, Marketing/Sales, and
Human Resources. Beguided platforms integrate with client host
systems in order to get exact information relevant to making
service decisions such as: informing employees about a new process,
providing a space for internal groups to ask questions, providing
guidance to consumers, helping consumers understand a bill and
resolving customer service issues. Beguided tools are designed so
they understand the intent of any question presented and provide
answers in an immediate and friendly way. For more information
about Beguided, you can go to: http://www.beguided.com.
WU-G
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version on businesswire.com: https://www.businesswire.com/news/home/20180828005050/en/
Brownstein Group for Speedpay:Kaitlyn Buchler,
215-735-3470speedpay@brownsteingroup.comorFor Beguided:Mike
Mesch, 904-607-0505Mike.Mesch@beguided.com
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