Marsh McLennan Develops New Generative AI Tool
22 11월 2023 - 12:56AM
Business Wire
Marsh McLennan [NYSE:MMC] and its business Oliver Wyman, a
global leader in management consulting, announced today the launch
of a new Generative AI tool for colleagues. The tool, called LenAI,
was developed by Marsh McLennan’s Dublin Innovation Center in
collaboration with Oliver Wyman Digital and is available to Marsh
McLennan’s more than 85,000 colleagues worldwide.
“We have some of the brightest minds in business working across
our four businesses and a collaborative culture,” said Paul
Beswick, Senior Vice President and Global Chief Information
Officer, Marsh McLennan. “When it came time to introduce the tool,
we were able to deploy it quickly and securely. Since its full
launch recently, LenAI has been a game changer for our teams,
enabling them to work smarter for the benefit of our clients.”
“We know AI has the potential to help our clients increase their
productivity, transform complex and expensive processes, and do
other things that were out of practical reach until now,” added
Vivek Sen, Partner, Head of Digital, Oliver Wyman, Americas. “We’ve
always been at the forefront of helping our clients leverage the
latest technologies even within highly regulated industries, and AI
is no different.”
Key features of the tool include:
- Built on technologies from Microsoft and OpenAI – Marsh
McLennan and Oliver Wyman were able to work directly with Microsoft
to deploy a private internally-hosted version of OpenAI’s
foundational models, which keeps all the data in-house.
- Designed with regulatory requirements in mind – The tool
was developed in close partnership with Marsh McLennan’s privacy,
compliance, risk management, information security, and legal teams
to ensure it meets Marsh McLennan’s strict standards for data
security and to address and mitigate the risks associated with this
new technology, including the following:
- Minimal data retention
- Required training for users on appropriate usage and the risks
posed by the use of AI
- Managing what data the tool is allowed to access, in alignment
with legal considerations
- Assessing the tool against the growing body of frameworks and
regulations that apply to the use of Generative AI
- A growing range of capabilities – LenAI extends the
capabilities of the underlying AI models by adding tools that
provide more accurate and valuable outputs. These tools include the
ability to search the internet, work on a wide range of documents,
perform accurate calculations, access information from high quality
publications, and more.
- Enhanced productivity – These features allow colleagues
to be more productive and have greater impact in their client work.
Early adopters at Oliver Wyman self-reported saving an average of
eight hours per week when using the tool. Additionally, they
reported spending 20% less time on simple, repetitive tasks and
reallocating that time toward more complex tasks.
LenAI is a just one example of how Marsh McLennan and Oliver
Wyman are harnessing the immense power of AI to empower both
colleagues and clients. With an extensive network of AI
collaborators, Oliver Wyman has spearheaded numerous AI
engagements, delivering exceptional value to clients across a wide
range of industries. These engagements cover a wide spectrum of
applications, ranging from leveraging AI to boost productivity and
efficiency, to navigating the intricacies and risks associated with
deploying AI solutions safely.
Moreover, Oliver Wyman has helped clients be at the forefront of
enhancing the customer experience through cutting-edge AI
technologies, while also providing invaluable support for
partnership and acquisition decisions in this rapidly evolving
field. Notably, Oliver Wyman has developed bespoke tools, including
project management platforms, customer personalization engines, and
social listening analytics suites, all designed and deployed to
meet the highest enterprise safety standards. By embracing
responsible AI practices, Oliver Wyman continues to drive
innovation and deliver transformative results for its clients.
Marsh McLennan’s four businesses are working closely with
clients on a myriad of challenges related to AI’s adoption. Its
Marsh business is helping clients identify, mitigate, and transfer
the risks of generative AI, while Mercer is consulting with clients
on how to navigate the impact of generative AI in the world of
work. Guy Carpenter works with insurers to help communities and
businesses enjoy the benefits of AI while also managing the growing
pains associated with these technologies.
For more information about LenAI and Marsh McLennan businesses’
AI insights and capabilities, please visit This Moment on
marshmclennan.com.
About Marsh McLennan
Marsh McLennan (NYSE: MMC) is the world’s leading professional
services firm in the areas of risk, strategy and people. The
Company’s more than 85,000 colleagues advise clients in 130
countries. With annual revenue of over $20 billion, Marsh McLennan
helps clients navigate an increasingly dynamic and complex
environment through four market-leading businesses. Marsh provides
data-driven risk advisory services and insurance solutions to
commercial and consumer clients. Guy Carpenter develops advanced
risk, reinsurance and capital strategies that help clients grow
profitably and pursue emerging opportunities. Mercer delivers
advice and technology-driven solutions that help organizations
redefine the world of work, reshape retirement and investment
outcomes, and unlock health and wellbeing for a changing workforce.
Oliver Wyman serves as a critical strategic, economic and brand
advisor to private sector and governmental clients. For more
information, visit marshmclennan.com and follow us on LinkedIn and
X.
About Oliver Wyman
Oliver Wyman is a global leader in management consulting. With
offices in more than 70 cities across 30 countries, Oliver Wyman
combines deep industry knowledge with specialized expertise in
strategy, operations, risk management, and organization
transformation. The firm has more than 7,000 professionals around
the world who work with clients to optimize their business, improve
their operations and risk profile, and accelerate their
organizational performance to seize the most attractive
opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE:
MMC].
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Francine Minadeo Oliver Wyman +1 917-573-8826
francine.minadeo@oliverwyman.com
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