BMC Software Positioned in Leaders Quadrant for IT Service Desk by Leading Industry Analyst Firm

BMC Software (NYSE: BMC) today announced that it has been positioned in the Leaders Quadrant in Gartner’s latest Magic Quadrant for the IT Service Desk report1.

For the report, Gartner evaluated 11 competing vendors based on their relative ability to execute and completeness of vision. The “ability to execute” axis measures a company’s financial viability, market responsiveness and product development.

“IT service desk tools and processes help improve the quality of IT service and support delivered to end users, increase business satisfaction and lower the cost of end-user support,” Gartner stated in the report. “In addition, the IT service desk is considered an important function in the ITIL best-practice process frameworks.”

According to Gartner, Leaders in the Magic Quadrant are financially viable vendors with a clear vision of how the IT service desk will evolve, and they have a proven track record for delivering service desk solutions. Leaders have had success in all of these areas: significant market share; high degree of visibility; broad geographic presence; integration among incident, problem, change management and CMDB strategies; depth of functionality and industry-leading features that set them apart from the competition; scalable deployments in very large enterprises; deep understanding of the client's needs in managing a successful IT service desk, in context with ITSM needs; best-practice guidelines and templates to help ensure a successful deployment; leaders do not necessarily offer the best solution for every customer requirement, but their products are strong, overall, with some exceptional capabilities.

More information about the BMC solutions reviewed by Gartner can be found at the following links:

BMC Remedy IT Service Management Suite

BMC Remedy Service Desk

View the full report at the link below:

Magic Quadrant for the IT Service Desk

Business runs on IT. IT runs on BMC Software.

The most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC’s comprehensive approach and unified platform help IT organizations cut costs, reduce risk and drive business profit. For the four fiscal quarters ended June 30, 2009, BMC revenue was approximately $1.88 billion. Visit BMC.com for more information.

About the Magic Quadrant

The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

1 Gartner “Magic Quadrant for the IT Service Desk” by David M. Coyle, Kris Brittain. October 16, 2009.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2009 BMC Software, Inc.

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