Learners today are no longer satisfied with
static content or one-size-fits-all approaches, a new ISG report
says
Responding to growing demand for technology-driven learning
solutions, software providers are investing in new capabilities
like artificial intelligence (AI)-supported learning coaches,
adaptive recommendation engines and embedded social collaboration
tools, according to a new research report from leading global
technology research and advisory firm Information Services Group
(ISG) (Nasdaq: III).
The ISG Buyers Guides for Learning Management, produced by ISG
Software Research (formerly Ventana Research), say learning
management systems (LMS) are a critical resource for any
organization concerned with productivity, organizational agility
and operational excellence. These technologies, the reports say,
enable organizations to demonstrate an investment in people, as the
LMS not only facilitates regulatory and legal compliance and other
forms of cost and risk avoidance, but also improves internal
mobility, career growth and employee experience, leading to
improved productivity, engagement and retention.
“Organizations today find themselves with more complex
requirements to deliver meaningful learning and development
experiences that can live up to the expectations of a very diverse
workforce,” said Matthew Brown, director of HCM software research
at ISG. “Technology has evolved rapidly, overlapping across many
software categories for learning technology and creating a somewhat
confusing landscape for buyers.”
The ISG reports note that as learner expectations and demands
change, so must the supporting software. Organizations have shifted
their perspective on learning. It is no longer seen as a cost
center but as a driver of business success. CEOs are now measuring
return on investment (ROI) in terms of employee engagement,
productivity and retention. Learning experience platforms (LXPs)
have gained prominence since they prioritize the learner
experience, curating content and fostering social learning, the
reports say.
The role of learning and development teams has also evolved as
technology advances and more options are available. Due to the
continued expansion of the learning content market, learning teams
can deliver more high-quality content for ongoing employee
development using third-party content libraries. This shift enables
teams to comply with the legacy approach of “do more with less”
that often befalls the learning function.
AI has transformed the learning landscape even further, the
study finds. AI-powered LXPs recommend personalized content, adapt
difficulty levels and provide instant answers through chatbots.
Predictive analytics help identify high-potential learners and
tailor interventions.
Brown notes that AI is not just about efficiency; it is about
creating engaging and enriching learning experiences. “As
organizations adapt to remote work, hybrid models and gig economy
dynamics, AI remains a strategic ally. AI has changed the
discussion around employee learning and development. It is not just
about ticking boxes; it is about empowering individuals to thrive
in a rapidly evolving world,” he says.
The report also notes technology providers have made significant
advances in how organizations create, curate and deliver content,
and AI and Machine Learning (ML) capabilities have revolutionized
how and where content is recommended to the learners. As a result,
organizations can optimize learning outcomes, tie those outcomes to
productivity and maximize ROI.
The ISG Buyers Guides for Learning Management evaluate software
products based on capabilities across the following dimensions:
Product Value, Personalization and Employee Experience, Skills,
Authoring and Curation, Types of Learning Supported, Content
Management, Social Collaboration, Industry Standards, HR Business
Process and System Integration, Integration Methods, Integration
with Enterprise Platforms/Tools, Mobile, Learning Platform
Capabilities, User Roles and Personas, Learning Administrator
Measurement, Learner-Related Capabilities, Manager-Related
Capabilities and overall Investment in Capabilities.
For its 2024 Buyers Guides for Learning Management, ISG assessed
software providers across four learning management categories –
Learning Management Systems, Learning Experience Platforms,
Learning Content Solutions and Extended Enterprise Learning – and
produced a separate Buyers Guide for each. A total of 32 providers
were assessed: 360Learning, Absorb, Adobe, Axonify, BizLibrary,
Bridge, Cegid, Cornerstone, Coursera, CrossKnowledge, D2L,
Dayforce, Degreed, Docebo, ELB Learning, eloomi, isolved, Learning
Pool, LearnUpon, LinkedIn Learning, OpenSesame, Oracle,
PeopleFluent, Pluralsight, SAP, Schoox, Skillsoft, TalentLMS,
Thought Industries, Thrive, Udemy and Workday.
ISG Software Research designates the top three software
providers as Leaders in each category. For the 2024 study, the
leading providers in ranked order are:
Learning Management Systems: Oracle, Schoox and
Cornerstone OnDemand
Learning Experience Platforms: Oracle, EdCast by
Cornerstone and Absorb
Learning Content Solutions: Udemy, Cornerstone and ELB
Learning
Extended Enterprise Learning: Oracle, Cornerstone and
Schoox
“Learning is at the heart of every organization’s ability to
improve the skills of its workforce and it requires modern digital
systems for enhanced engagement and effective experiences,” said
Mark Smith, partner of software research at ISG. “This research
will help assess and select the best software provider.”
The ISG Buyers Guides for Learning Management are the
distillation of more than a year of market and product research
efforts. The research is not sponsored nor influenced by software
providers and is conducted solely to help enterprises optimize
their business and IT software investments.
Visit this webpage to learn more about the ISG Buyers Guides for
Learning Management and read executive summaries of each of the
four reports. The complete reports, including provider rankings
across seven product and customer experience dimensions and
detailed research findings on each provider, are available by
contacting ISG Software Research.
About ISG Software Research
ISG Software Research, previously Ventana Research, provides
authoritative market research and coverage of the business and IT
software industry. It distributes research and insights daily
through its user community, and provides a portfolio of consulting,
advisory, research and education services for enterprises, software
and service providers, and investment firms. Its on-demand service
provides structured education and advisory support through
subject-matter experts. ISG Buyers Guides support the RFI/RFP
process and help enterprises evaluate and select software providers
through tailored assessment services and the ISG Software Research
Value Index methodology. Visit www.ventanaresearch.com for more
information and to sign up for free community membership.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240627292949/en/
Press Contacts: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Julianna Sheridan, Matter Communications
for ISG +1 978-518-4520 isg@matternow.com
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