Vonage Contact Center recognized by Juniper
Research for standout features including powerful CRM integrations
and its ability to augment AI capabilities
HOLMDEL,
N.J., March 13, 2024 /PRNewswire/ -- Vonage, a
global leader in cloud communications helping businesses accelerate
their digital transformation, and a part of Ericsson (NASDAQ:
ERIC), has been named Platinum Winner for Best Contact Center as a
Service (CCaaS) Solution at the Telco Innovation Awards.
Vonage was named a winner for Vonage Contact Center (VCC), a
multi-tenant cloud-based solution built from the Vonage
Communications Platform (VCP), a unique combination of contact
center, unified communications, composable communications APIs and
conversational commerce solutions - that can all be integrated
within a single pane of glass. VCC enables companies to transform
how they communicate and operate from the office or remotely,
providing next-generation communications between customers, agents,
employees and business partners that are more flexible, intelligent
and personal.
VCC was recognized by Juniper Research for its standout
features, including its powerful integrations with CRM platforms
such as Salesforce, Microsoft Teams, Microsoft Dynamics,
ServiceNow, Zendesk, and any web-based CRM or business application
via ContactPad Anywhere. Additionally, VCC was lauded for its
ability to augment AI capabilities using Vonage AI Studio, a low
code/no code tool to design, create and deploy customer engagement
solutions that operate in natural language using artificial
intelligence across channels such as voice, SMS, and messaging apps
like WhatsApp. Vonage's native AI Virtual Assistant is increasingly
used by contact center customers, freeing up agents for more
complex tasks, smoothing peaks in demand and extending operating
hours.
"We are thrilled to have been recognized as Platinum winner for
Best CCaaS Solution at the Telco Innovation Awards," said
Savinay Berry, EVP of Product and
Engineering for Vonage. "Backed by the Vonage Communications
Platform, VCC powers more intelligent, flexible, personalized
communications and engagements and helps businesses meet the
complex needs of modern consumers. This award is testament to the
relentless focus we apply to both our product and services every
day in order to guarantee our customers' success."
The Telco Innovation Awards, presented by Juniper Research as
part of the Future Digital Awards, has showcased new cutting-edge
products and services in the telecommunications space since 2020.
The Future Digital Awards recognize the very best tech vendors at
the forefront of their respective fields, with awards given for
areas including fintech, retail and telemedia.
To find out more about Vonage, visit www.vonage.com
About Vonage
Vonage, a global cloud communications
leader, helps businesses accelerate their digital transformation.
Vonage's Communications Platform is fully programmable and allows
for the integration of Video, Voice, Chat, Messaging, AI and
Verification into existing products, workflows and systems. The
Vonage conversational commerce application enables businesses to
create AI-powered omnichannel experiences that boost sales and
increase customer satisfaction. Vonage's fully programmable unified
communications, contact center and conversational commerce
applications are built from the Vonage platform and enable
companies to transform how they communicate and operate from the
office or remotely - providing the flexibility required to create
meaningful engagements.
Vonage is headquartered in New
Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of
Ericsson (NASDAQ: ERIC), and a business area within the Ericsson
group called Business Area Global Communications Platform. To
follow Vonage on X (formerly known as Twitter), please visit
twitter.com/vonage. To follow on LinkedIn, visit
linkedin.com/company/Vonage/. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube,
visit youtube.com/vonage.
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SOURCE Vonage