Coveo (“Coveo” or the “Corporation”) (TSX: CVO) a
market-leading platform that enables individualized, connected, and
trusted digital experiences at scale with Semantic search, AI
recommendations, and GenAI answering, today announced more than 15
new enhancements to the Coveo platform™. These innovative
enhancements strengthen the Coveo composable AI Search and
Generative experience platform to improve digital experiences
across commerce, service, website and workplace to deliver superior
business outcomes for enterprises.
“After a decade of enriching our platform to serve
forward-thinking global enterprises, we know what it takes to gain
a trusted AI-Experience Advantage,” said Laurent Simoneau,
President, CTO and Co-Founder of Coveo. “Through our integrated
SaaS platform and comprehensive suite of powerful AI and GenAI
models, customers are effectively getting a subscription to ongoing
innovation. We are constantly innovating to power individualized,
trusted, and connected experiences that delight customers and
employees while driving superior business outcomes.”
15 innovations to the Coveo
platformTM for Commerce, Service,
Website, and Workplace use cases, across 4 different
categories:
Cutting-edge AI and GenAI models help enterprises
deliver the digital experience that customers and employees expect
while improving business outcomes
Relevance Generative
Answering: Implement secure, enterprise-ready generative
answering across your organization today. Generate answers to
complex customer and employee queries with this breakthrough
capability that respects content permissions, ensures answer
freshness and limits hallucinations across commerce, service,
workplace and website use cases.
Cold Start Product
Vectors: Improve your overall personalization capabilities
while helping shoppers discover more products easily. Solve for the
cold-start problem by generating product vectors for new and
longtail products.
Query Suggestions Automatic
Fallback: Increase the chance of visitors avoiding the
dreaded zero results page and converting with this new model which
automatically displays the last successful set of suggestions.
Extend the value of your platforms and achieve
interoperability with connectors and integrations
GraphQL Connector:
Achieve seamless site connectivity with this Connector offering a
more precise way to request and index information while providing
support for headless CMS frameworks including Sitecore, Adobe and
more.
Website Connector:
Enhance findability on your sites with our improved web connector
which includes added features such as crawling rules, web scraping
capabilities, and authentication support in a no code / low code
manner.
Coveo Cartridge for
Salesforce B2C Commerce: Supercharge your Salesforce B2C
Commerce storefronts with improved search and AI-powered
recommendations. The Coveo cartridge brings AI search, dynamic
faceting, optimized listing pages, and relevant recommendations to
Salesforce B2C Commerce storefronts. Can be used for both Commerce
Cloud Storefront Reference Architecture (SFRA) and the new
Composable Storefront.
Coveo for Salesforce
Updates: Maximize your Salesforce investment with new
features built on top of a modern UI framework, Coveo Quantic,
including: Smart Snippets AI model, Feature Result tag, among
others.
Empower business users to build dynamic search,
commerce, and agent experiences while leveraging modern UI
frameworks
Next-Gen Search Page
Builder: Build dynamic, cohesive and intelligent search
pages, quickly, easily with no-code. User-friendly interface allows
the creation of a new page in just a few clicks.
Next-Gen In-Product
Experience (IPX) Updates: Deploy AI Search and Generative
Answering across your SaaS-based applications and websites swiftly
with IPX. Updates include support for Secured Search, User Context,
Quickview, and the ability to leverage Coveo’s new Relevance
Generative Answering model.
Multi-Product
Badging: Increase conversions and revenue per visitor by
easily deploying badging strategies across your site - from product
listings and search results to your basket pages.
Hosted Insight Panel (HIP)
Enhancements: Keep agents informed in the flow of their
work while AI Search and Recommendations augment their ability to
serve customers with new features including: Support for Smart
Snippets, Viewed by Customer Tag and more.
Self-service Insight
Dashboards: Easily report on and show the value and ROI of
deployed commerce capabilities with direct access to normalized
data.
Reduce time-to-value with full-stack capabilities that
help developers build and QA search experiences
Atomic UI Updates:
Easily discover, create, share, install, and reuse custom Coveo
Atomic components. Developers can also upload custom Atomic Hosted
Search Pages to the Coveo Admin Console for quick publishing.
Facet Generator:
Surface meaningful results to visitors faster. Automatically
generate the most relevant search facets based on a user’s query
and based on your indexed content - even with zero traffic.
Relevance Inspector:
Help developers and site administrators easily troubleshoot search
queries and improve the overall relevance of search results.
Inspect query pipelines, rules, ranking score and more. Available
for all search interfaces and implementations (ie. Atomic, Headless
and JSUI).
New Data Health Overview
Dashboard: Ensure your implementation captures suitable
data to power AI and GenAI models via the new overview dashboard
that provides aggregate and detailed views of events that have
failed validation and helps developers identify, prioritize, and
correct event analytics integration problems.
Operate confidently with enterprise-grade security and
resiliency
Officially ISO 27001
certified: Protect and manage sensitive information,
including employee and customer data, financial information, and
information entrusted by third parties with Coveo’s ISO 27001
certification.
Active-Active and Five Nines
Premium: Experience improved traffic performance and
guaranteed uptime for US-based customers with the Active-Active
redundancy query path. Additionally, customers desiring 99.999%
uptime or five nines can purchase now additional resiliency.
Want to dig deeper into the AI-Experience Advantage with the
latest innovations from Coveo? Join the New in Coveo
Session that’s right for you. Only 1 hour to get more
information on all Coveo’s new features.
- Website Session on October 18, 2023, 12pm ET
- Ecommerce Session on October 19, 2023, 11AM ET
- Service Session on October 24, 2023, 11AM ET
- Workplace Session on October 25, 2023, 11AM ET
About Coveo
Coveo powers the digital experiences of the world’s most
innovative brands serving millions of people and billions of
interactions across every digital experience. After a decade of
enriching our market-leading platform with forward-thinking global
enterprises, we know what it takes to gain a trusted AI-experience
advantage.
We strongly believe that the future is business-to-person, that
experience is today’s competitive front line, a make or break for
every business.
For enterprises to achieve this AI-experience advantage at
scale, it is imperative to have an Enterprise Spinal and composable
ability to deliver AI semantic search and generative experiences at
each customer and employee interaction.
Our single SaaS AI platform and robust suite of AI & GenAI
models are designed to transform the total experience from CX to EX
across websites, ecommerce, service, and workplace. Powering
individualized, trusted, and connected experiences across every
interaction to delight customers and augment employees, and drive
superior business outcomes. Our platform is certified ISO 27001,
HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are
a Salesforce Summit ISV Partner, an SAPⓇ Endorsed App, and an Adobe
Gold Partner.
Coveo is a trademark of Coveo Solutions, Inc.
Stay up to date on the latest Coveo news and content by
subscribing to the Coveo blog, and following Coveo on LinkedIn,
Twitter, and YouTube.
Forward-Looking Information
This press release contains “forward-looking information” and
“forward-looking statements” within the meaning of applicable
securities laws (collectively, “forward-looking information”). This
forward-looking information is identified by the use of terms and
phrases such as “may”, “would”, “should”, ”could”, “might”, “will”,
“achieve”, “occur”, “expect”, “intend”, “estimate”, “anticipate”,
“plan”, “foresee”, “believe”, “continue”, “target”, “opportunity”,
“strategy”, “scheduled”, “outlook”, “forecast”, “projection”, or
“prospect”, the negative of these terms and similar terminology,
including references to assumptions, although not all
forward-looking information contains these terms and phrases. In
addition, any statements that refer to expectations, intentions,
projections, or other characterizations of future events or
circumstances contain forward-looking information. Statements
containing forward-looking information are not historical facts but
instead represent management’s expectations, estimates, and
projections regarding future events or circumstances.
Forward-looking information is necessarily based on a number of
opinions, estimates, and assumptions that we considered appropriate
and reasonable as of the date such statements are made. Although
the forward-looking information contained herein is based upon what
we believe are reasonable assumptions, actual results may vary from
the forward-looking information contained herein. Certain
assumptions made in preparing the forward-looking information
contained in herein include, without limitation: our ability to
capitalize on growth opportunities and implement our growth
strategy; our ability to attract new customers, both domestically
and internationally; the success of our efforts to expand our
product portfolio and market reach; our ability to maintain
successful strategic relationships with partners and other third
parties; our future capital requirements; the available liquidity
under our revolving credit facility; the accuracy of our estimates
of market opportunity and growth forecasts; our success in
identifying and evaluating, as well as financing and integrating,
any acquisitions, partnerships, or joint ventures; our ability to
execute on our expansion plans; and the future impact of the
COVID-19 pandemic. Moreover, forward-looking information is subject
to known and unknown risks, uncertainties, and other factors, many
of which are beyond our control, that may cause the actual results,
level of activity, performance, or achievements to be materially
different from those expressed or implied by such forward-looking
information, including but not limited to macro-economic
uncertainties and the risk factors described under “Risk Factors”
in the Company’s most recently filed Annual Information Form
available under our profile on SEDAR+ at www.sedarplus.ca. There
can be no assurance that such forward-looking information will
prove to be accurate, as actual results and future events could
differ materially from those anticipated in such information.
Accordingly, prospective investors should not place undue reliance
on forward-looking information, which speaks only as of the date
made.
Moreover, we operate in a very competitive and rapidly changing
environment. Although we have attempted to identify important risk
factors that could cause actual results to differ materially from
those contained in forward-looking information, there may be other
risk factors not presently known to us or that we presently believe
are not material that could also cause actual results or future
events to differ materially from those expressed in such
forward-looking information. You should not rely on this
forward-looking information, as actual outcomes and results may
differ materially from those contemplated by this forward-looking
information as a result of such risks and uncertainties. Additional
information will also be set forth in other public filings that we
make available under our profile on SEDAR+ at www.sedarplus.ca from
time to time. The forward-looking information provided in this
press release relates only to events or information as of the date
hereof, and are expressly qualified in their entirety by this
cautionary statement. Except as required by law, we do not assume
any obligation to update or revise any forward-looking information,
whether as a result of new information, future events, or
otherwise, after the date on which the statements are made or to
reflect the occurrence of unanticipated events.
Highwire PRCoveomedia@coveo.com+1 418-263-1111
Coveo Solutions (TSX:CVO)
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