Mercer Will Offer Clients Access to New Connextions Multicarrier Insurance Exchange to Help Them Manage Retiree Health Care B...
30 11월 2012 - 1:02AM
Business Wire
Mercer, a global consulting leader in talent, health, retirement
and investments, along with Connextions, Inc., an innovative
technology and business services partner to the health care
industry, today launched myCustomHealth™, a new national Medicare
retirement exchange to help employers minimize administrative
burdens and cost, while offering retirees a broader choice of
benefit options.
myCustomHealthTM relieves employers of the administrative burden
associated with managing retiree insurance issues and annual plan
review and renewal by providing a solution that integrates retiree
medical insurance, including pharmacy, dental, vision and other
benefit options, with wellness and other related services. The
exchange features the industry’s only fully integrated Retiree
Reimbursement Account, offered by Connextions’ parent company
Optum, and the only default plan option, which will provide
coverage for retirees who do not actively select a plan.
In addition, myCustomHealthTM delivers a positive enrollment
experience for seniors through the largest call center of its kind
that is staffed with “retiree-centric” advisers. Call center
representatives serve customers continuously, from during their
enrollment process to answering their questions throughout their
coverage period to advocacy with their selected health insurance
carrier when needed.
“US employers are struggling under the burden of ever-increasing
retiree medical insurance costs. They’re looking for a mechanism
that allows them to offer coverage in a way that carefully manages
their financial obligations while offering retirees affordable
options based on individual needs,” said Julio A. Portalatin,
President and CEO of Mercer. “A market shift is taking place that
employers need to explore.”
According to Mercer’s National Survey of Employer-Sponsored
Health Plans, the prevalence of medical plans for Medicare-eligible
retirees continues to decline. However, among very large employers,
roughly one-third still provide coverage to retirees 65 and
older.
“Some large employers want to continue providing medical and
other benefits to their Medicare-eligible retirees, but prefer to
provide the retiree with a choice of benefit options and give them
a subsidy to help pay for individual insurance coverage. Providing
benefits through an exchange helps an employer ease the transition
for their retirees and guides them through the insurance selection
process,” said Sharon Cunninghis, US leader of Mercer’s health and
benefits business. “The Connextions exchange will empower retirees
with more benefit choices and personal assistance in choosing their
benefits, while allowing employers to better manage costs and
future liabilities.”
The exchange builds on Connextions’ experience serving retirees.
Since 1999, Connextions has enrolled more than 1 million people
into Medicare plans.
“myCustomHealthTM is a valuable tool for employers because it
was designed top to bottom with the retiree in mind. It focuses on
helping all retirees choose the plan that best fits their needs and
giving them access to ongoing health and wellness solutions,” said
Rob Panepinto, managing director of Connextions’ exchange solutions
division. “Connextions’ experience, track record and
enterprise-size contact center capabilities make myCustomHealthTM
unique in the marketplace, as do the extensive health and financial
services that come from being part of the Optum family of
companies.”
About Mercer
Mercer is a global consulting leader in talent, health,
retirement and investments. Mercer helps clients around the world
advance the health, wealth and performance of their most vital
asset – their people. Mercer’s 20,000 employees are based in more
than 40 countries. Mercer is a wholly owned subsidiary of Marsh
& McLennan Companies (NYSE:MMC), a global team of professional
services companies offering clients advice and solutions in the
areas of risk, strategy and human capital. With 52,000 employees
worldwide and annual revenue exceeding $10 billion, Marsh &
McLennan Companies is also the parent company of Marsh, a global
leader in insurance broking and risk management; Guy Carpenter, a
global leader in providing risk and reinsurance intermediary
services; and Oliver Wyman, a global leader in management
consulting. For more information, visit www.mercer.com. Follow
Mercer on Twitter @MercerInsights.
About Connextions
Connextions, a pre-eminent technology and business services
partner to the health care industry, helps carriers, providers,
employers and other leading firms maximize revenue and increase
efficiencies by optimizing customer experience. Powered by its
proprietary bConnected technology and nearly 7,000 employees,
Connextions drives more than $4 billion in acquisition, retention
and services for the nation’s top carriers and Exchange hosts.
Connextions is part of the Optum family of companies. For more
information, visit www.Connextions.com.
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