Sprinklr Named a Major Player in the 2024 IDC MarketScape for Contact Center-as-a-Service Software
30 7월 2024 - 9:00PM
Business Wire
The report highlights Sprinklr’s capabilities
including AI across all touch points, omni-channel support, deep
insights, and workflow automation.
Sprinklr (NYSE: CXM), the unified customer experience management
(Unified-CXM) platform for modern enterprises, today announced that
it has been named a Major Player in the IDC MarketScape:
Worldwide Contact Center-as-a-Service Software Applications 2024
Vendor Assessment (doc #US52302923, June 2024). The IDC
MarketScape study evaluated 12 Contact Center-as-a-Service Software
vendors and recognized Sprinklr’s advanced data analytics and
comprehensive AI approach.
"IDC found that Sprinklr’s early days as a leader in social
media management and extensive background in customer data analysis
is clearly seen in the product’s analytics capabilities including
cross-channel data,” said Mary Wardley, program vice president,
Customer Service and Contact Center at IDC. “Consider Sprinklr
when your organization wishes to strike a bold move into a contact
center offering that shifts away from ticking boxes on
functionality and focuses on the data story.”
According to the report, “Sprinklr, being later to the market,
has the luxury of starting with where the market has evolved to as
its starting point with AI across all touch points; omni-channel
support, escalation, and insights; workflow automation with
headless architecture; and a unified-CXM platform for front-office
functions — marketing, sales, and customer service.”
“As the IDC MarketScape points out, customer service is now a
critical component for every organization. AI offers a
transformative opportunity to significantly elevate experiences for
both agents and customers,” said Sprinklr Founder and Co-CEO,
Ragy Thomas. “We believe our recognition as a Major Player in
the 2024 IDC MarketScape for CCaaS underscores our distinct
advantage in social media management. With unmatched data analytics
and AI capabilities, we empower companies to create an exceptional
and unified customer service strategy.”
Read the IDC MarketScape Excerpt
Download an excerpt copy of the IDC MarketScape: Worldwide
Contact Center–as-a-Service Applications Software 2024 Vendor
Assessment HERE.
Additional Information:
- Learn more about Sprinklr Service.
- Dig into our additional analyst reports.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of technology and service
suppliers in a given market. The research utilizes a rigorous
scoring methodology based on both qualitative and quantitative
criteria that results in a single graphical illustration of each
supplier’s position within a given market. IDC MarketScape provides
a clear framework in which the product and service offerings,
capabilities and strategies, and current and future market success
factors of technology suppliers can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective suppliers.
About Sprinklr
Sprinklr is a leading enterprise software company for all
customer-facing functions. With advanced AI, Sprinklr's unified
customer experience management (Unified-CXM) platform helps
companies deliver human experiences to every customer, every time,
across any modern channel. Headquartered in New York City with
employees around the world, Sprinklr works with more than 1,700
valuable enterprises — global brands like Microsoft, P&G,
Samsung and more than 60% of the Fortune 100. Sprinklr's value to
the enterprise is simple: We un-silo teams to make customers
happier.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240730293460/en/
Press Austin DeArman PR@Sprinklr.com
Sprinklr (NYSE:CXM)
과거 데이터 주식 차트
부터 9월(9) 2024 으로 10월(10) 2024
Sprinklr (NYSE:CXM)
과거 데이터 주식 차트
부터 10월(10) 2023 으로 10월(10) 2024