By combining and extending the
proven capabilities of Dragon Medical One (DMO) and DAX Copilot
(DAX), Dragon Copilot promotes clinician well-being,
increases efficiency, improves patient experiences and drives
financial impact
REDMOND,
Wash., March 3, 2025 /PRNewswire/ -- On Monday,
Microsoft Corp. is unveiling Microsoft Dragon Copilot, the first AI
assistant for clinical workflow that brings together the trusted
natural language voice dictation capabilities of DMO with the
ambient listening capabilities of DAX, fine-tuned generative AI and
healthcare-adapted safeguards. Part of Microsoft Cloud for
Healthcare, Dragon Copilot is built on a secure modern architecture
that enables organizations to deliver enhanced experiences and
outcomes across care settings for providers and patients alike.
Clinician burnout in the U.S. dropped from 53% in 2023 to 48% in
2024, in part due to technology advancements. However, with an
aging population, and persistent burnout felt across the
profession, a significant U.S. workforce shortage is projected. In
response, health systems are adopting AI to streamline
administrative tasks, enhance care access, and enable faster
clinical insights to improve healthcare globally.
"At Microsoft, we have long believed that AI has the incredible
potential to free clinicians from much of the administrative burden
in healthcare and enable them to refocus on taking care of
patients," said Joe Petro, corporate
vice president of Microsoft Health and Life Sciences Solutions and
Platforms. "With the launch of our new Dragon Copilot, we are
introducing the first unified voice AI experience to the market,
drawing on our trusted, decades-long expertise that has
consistently enhanced provider wellness and improved clinical and
financial outcomes for provider organizations and the patients they
serve."
"With Dragon Copilot, we're not just enhancing how we work in
the EHR — we're tapping into a Microsoft-powered ecosystem where AI
assistance extends across our organization, delivering a consistent
and intelligent experience everywhere we work," said Dr. R.
Hal Baker, senior vice president and
chief digital and chief information officer, WellSpan Health. "It's
this ability to enhance the patient experience while streamlining
clinician workflows that makes Dragon Copilot such a
game-changer."
Dragon Copilot combines DMO's speech capabilities, which has
helped clinicians document billions of patient records, and DAX's
ambient AI technology, which has assisted over 3 million ambient
patient conversations across 600 healthcare organizations in the
past month alone. With these ambient AI capabilities, organizations
have already realized significant outcomes, with clinicians
reporting five minutes saved per encounter,1 70% of
clinicians reporting reduced feelings of burnout and
fatigue,2 62% of clinicians stating they are less likely
to leave their organization,3 while 93% of patients
report a better overall experience.4
Key features of Dragon Copilot allow clinicians and other care
providers across specialties to:
- Streamline documentation: Clinicians can take advantage
of multilanguage ambient note creation, automated tasks and
multilanguage support, personalized style and formatting, natural
language dictation capabilities, speech memos, editing, customized
texts, templates, AI prompts, and more in one singular user
interface.
- Surface information: The embedded AI assistant
functionality allows clinicians to conduct general-purpose medical
information searches from trusted content sources.
- Automate tasks: New capabilities allow clinicians to
automate key tasks, such as conversational orders, note and
clinical evidence summaries, referral letters, and after-visit
summaries, in one centralized workspace.
Clinicians working across ambulatory, inpatient, emergency
departments and other care settings will benefit from Dragon
Copilot's fast, accurate, secure and intuitive speech and ambient
capabilities to document care, navigate electronic health record
(EHR) workflows, and perform other administrative tasks. Dragon
Copilot will be generally available in the U.S. and Canada in May, followed by the U.K.,
Germany, France and the
Netherlands. Microsoft is also committed to bringing a new
Dragon experience to other key markets using Dragon Medical
today.
"We are aware of the administrative burnout affecting our
clinicians, and the need for improved care access for our patients,
and the newest evolution of Dragon represents a significant step
forward in alleviating this strain," said Glen Kearns, EVP and CIO, The Ottawa Hospital.
"We are thrilled to be one of the first customers in Canada to use Microsoft's ambient and
generative AI technology. The newest evolution of Dragon Copilot
could help alleviate documentation burden for our clinical
teams."
With Microsoft's extensive healthcare industry partner
ecosystem, healthcare organizations can unlock more value from
Dragon Copilot by accessing new solutions and integrated offerings.
These partners include leading EHR providers, independent software
vendors, system integrators and cloud service providers that
each play a unique role in enabling organizations to deliver
meaningful outcomes using the Dragon Copilot solution.
Embracing AI innovations with a secure data estate and
responsible AI
Dragon's new capabilities are built on a
secure data estate and incorporate healthcare-specific clinical,
chat and compliance safeguards for accurate and safe AI outputs.
They also align to Microsoft's responsible AI
principles to help guide AI development and use
—transparency, reliability and safety, fairness, inclusiveness,
accountability, privacy, and security. We remain committed to
developing responsible AI by design and ensuring that these
technologies positively impact both the healthcare ecosystem and
broader society and will share our learnings on this journey with
our customers.
For more information on Microsoft Cloud for Healthcare,
please visit the Microsoft health and life sciences press site
here. For more information on Dragon Copilot, click here or
visit us at booth #2221 at HIMSS.
Microsoft (Nasdaq "MSFT" @microsoft) creates platforms and tools
powered by AI to deliver innovative solutions that meet the
evolving needs of our customers. The technology company is
committed to making AI available broadly and doing so responsibly,
with a mission to empower every person and every organization on
the planet to achieve more.
1 Microsoft survey of 879 clinicians across 340
healthcare organizations using DAX Copilot; July 2024
2 Microsoft survey of 879 clinicians across 340
healthcare organizations using DAX Copilot; July 2024
3 Microsoft survey of 879 clinicians across 340
healthcare organizations using DAX Copilot; July 2024
4 Survey of 413 patients conducted by multiple
healthcare organizations whose clinicians use DAX Copilot;
June 2024
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SOURCE Microsoft Corp.
