Frost Bank Selects Carreker's Image Solutions for Improved Back Office Processing
12 2월 2007 - 10:00PM
PR Newswire (US)
Adjustments Express to automate the back-office research and
adjustments process; All Transactions File for enterprise-wide
management of transaction information; and Web Express/Case Entry
for fast, online case input and query ORLANDO, Fla., Feb. 12
/PRNewswire-FirstCall/ -- BAI TRANSPAY CONFERENCE & EXPO --
Carreker Corporation (NASDAQ:CANI), a leading provider of
technology and consulting solutions for the financial industry,
announced today that Cullen/Frost Bankers, Inc. (Frost) has
licensed and is planning to integrate three of Carreker's Payment
Information Management solutions for improving and automating back
office processing. Adjustments/Express(TM) (AE) is an image-based,
workflow automation system that improves the entire back-office
research and adjustments process, and can be extended to resolve
disputes involving multiple payment types and a number of
processing models such as Back-Office Conversion. All Transactions
File(TM) (ATF) is designed as an open, central warehouse of all
check and electronic transaction data and will be leveraged by
Frost to include multiple payment types, including the growing
volume of checks converted to ACH. Web Express/Case Entry when
integrated with AE delivers an online environment for submitting
case requests to the appropriate end-user department for processing
and subsequent queries such as case status with supporting
documentation. The system can be deployed internally, to increase
efficiency, as well as externally to offer Frost's corporate
customers entry/inquiry capabilities, thus improving customer
service and speeding case resolution. "Our current environment is
very paper-intensive and includes a number of manual processes. In
the long-run we did not want these factors to have an impact on the
level of service we provide to our customers," said Vicki Ball,
Senior Vice President, Frost. "Our selection of Carreker's imaging
and Web solutions allows us to dramatically improve productivity
and customer service by migrating to an image-enabled environment
and automating the entire back- office adjustments process."
Typical client results from AE include reducing backlog inventory
by 50 percent; reducing debit item write-offs by 75 percent;
reducing resource requirements for adjustments resolution by 30
percent; and most significantly, perhaps, reducing the average work
effort by 90 percent or more. On Frost's selection of ATF and Web
Express, Ball commented, "ATF provides us with a system that allows
us to access any transaction regardless of payment type or where it
is in the transaction lifecycle. Web Express not only gives us Web
entry and inquiry abilities, but, more importantly, it allows us to
empower our customers by extending these capabilities to our
Corporate clients." Additional benefits include: * AE allows
operators to scan information into the system, automatically
retrieve both image and microfilm items, and make accounting
entries from all of the main sources of adjustments cases,
delivering a virtually paperless, seamless environment and enabling
a robust and reliable business resumption process. * ATF allows
operators to access stored data from the bank's capture and
collection processes, provides retrieval and display of item
information for an entire transaction life cycle, including pay/no
pay decisions, incoming and outgoing views of how an item was
received, how it was sent, and how it was rendered for final
payment. * Web Express allows scanned document images to be
attached to a case file at the time the case is submitted and
enables web-based input of cases, eliminating phone calls, paper
and faxes. The three solutions together form a compelling
information management tool: ATF has visibility into all payments
activity, while AE can automatically access all needed adjustments
information, including data from ATF, and Web Express. This enables
real-time case submittals/inquiries, thus improving case resolution
time. As a result, the bank can improve productivity, optimize
workloads, reduce errors, reduce float and other costs, speed case
resolution, and reduce customer response time. Michael Ringuette,
EVP, Payments Solutions, Carreker, said, "AE, ATF and Web Express
will be instrumental in helping Frost continue to provide their
customers with the high level of service they have come to expect
from the bank. Even as the lines between payment types continue to
blur and back office processes become more complex, these three
solutions will allow Frost to quickly access all of the information
they need for researching and resolving exceptions and adjustments
cases across the enterprise, regardless of payment type." J.D.
(Denny) Carreker, Chairman and CEO, Carreker Corporation, said,
"The migration from paper to electronics is intensifying and we're
seeing increased demand from banks of all sizes for our advanced
solutions. These solutions are designed to help banks successfully
transition to an image-enabled environment. We're delighted that a
long-time client like Frost has selected our AE, ATF, and Web
Express solutions to help them improve back office processing and
reduce costs." Carreker's solutions operate in both a Windows and
Citrix Operating System environment and a DB2 and SQL database
environment. Frost is the first Carreker client to operate in SQL
and Citrix Environments. About Cullen/Frost Bankers Inc.
Cullen/Frost Bankers, Inc. is a financial holding company,
headquartered in San Antonio, with assets of $13.2 billion at
December 31, 2006. The corporation provides a full range of
commercial and consumer banking products, investment and brokerage
services, insurance products and investment banking services. Its
subsidiary, Frost Bank, now operates more than 100 financial
centers across Texas in the Austin, Corpus Christi, Dallas, Fort
Worth, Houston, Rio Grande Valley and San Antonio regions. Founded
in 1868, Frost is one of the largest banks headquartered in Texas,
with a legacy of helping Texans with their financial needs during
three centuries. About Carreker Corporation Carreker Corporation
improves earnings for financial institutions around the world. The
Company's integrated consulting and software solutions are designed
to increase clients' revenues and reduce their expenses, while
improving security and increasing the value of their customer
relationships. Carreker provides products and services to more than
250 clients in the United States, Canada, the United Kingdom,
Ireland, continental Europe, Australia, New Zealand, South Africa,
South America, Mexico, and the Caribbean. Clients include the full
range of community, regional and large banks, among them more than
75 of the largest 100 banks in the United States. Headquartered in
Dallas, Texas since 1978, Carreker Corporation has offices in
London and Sydney. For more information, visit
http://www.carreker.com/. DATASOURCE: Carreker Corporation CONTACT:
Dennis Watson, Senior Public Relations Manager, +1-972-371-1587, ,
or Lisa Peterson, Chief Financial Officer, +1-972-371-1454, , both
of Carreker Web site: http://www.carreker.com/
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