eServGlobal Announces Record Traffic by Customers


 

TIDMESG 
 
 
eServGlobal Limited 
12 October 2010 
 
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eServGlobal announces record traffic during the holy month of Ramadan 
Paris: 12 October 2010 
 
eServGlobal Limited (LSE: ESG & ASX: ESV), a global telecoms software vendor 
specializing in Mobile Money and Value-Added Services (VAS), today announced 
record breaking recharge traffic was achieved by its customers during the month 
of Ramadan. 
 
During the 4 week Ramadan period, traffic at a single operator achieved a 
performance of one million recharge attempts per busy hour. Another customer 
experienced record recharge traffic 2.5 times higher than average during a 
single 24 hour period, well in advance of other peak periods. 
 
A trend for increased mobile phone traffic during this period has been observed 
in recent years, a result of a desire to connect to friends and family and 
compounded by the advent of Ramadan focussed phone applications related to 
prayer and fasting. As the adoption of these technologies increases, so does the 
strain on the network and the need for advanced solutions. Innovative companies 
such as eServGlobal are at the forefront of providing robust, proven and 
intuitive solutions 
 
eServGlobal pre-empted this demand by working with operators in Syria, Morocco, 
Tunisia, Pakistan and Algeria to maintain network stability during the four week 
period culminating in a peak traffic event during the Festival of Breaking the 
Fast, Eid, between 9 and 11 September 2010. 
 
With a constant focus on operator satisfaction, and as part of its customer 
support policy over the last decade, eServGlobal undertakes such preparations 
for expected peak traffic periods such as holidays, New Year's Eve and other 
national events. Audits and preventative actions are carried out in the weeks 
leading up to the event producing a result of close to zero incidents. In this 
instance, eServGlobal again achieved an impressive performance across all 32 
recharge solutions deployed for 23 customers in 21 countries. The company has 
more than 24 years' experience in providing its customers with the 
industry-leading expertise and comprehensive support to innovate in their local 
markets. 
 
eServGlobal's leading recharge solution, PayMobile, offers operators a flexible 
recharge management  system which maximises revenue and minimizes churn, by 
ensuring customers evolving needs are satisfied. PayMobile also has the ability 
to provide innovative Mobile Money Services such as mobile wallets, domestic 
money transfer and has a native interface to the international remittance hub 
HomeSend. 
"At times of increased end-user expectations, we understand the urgency and 
importance of maximizing our customers' revenue and their subscribers' 
satisfaction," commented Craig Halliday, COO, eServGlobal, "Our foresight, 
preparation and advanced technological solutions led to these stunning figures 
and we pride ourselves on our agility and customer focus." 
 
About eServGlobal 
eServGlobal specializes in Mobile Money solutions and Value-Added Services 
(VAS), to help Telco Service Providers increase their revenue and gain and 
maintain customer ownership. 
 
eServGlobal invests heavily in product development, using carrier-grade, 
next-generation technology and aligning with the requirements of more than 60 
customers in over 45 countries. For 24 years, mobile, fixed, Internet and 
multiplay telco providers have used our capabilities to lead and innovate in 
their local markets, leveraging their core assets and their trusted agent and 
subscriber relationships. 
 
With 13 offices globally, eServGlobal provides full "end-to-end" and "any 
account to any account" Mobile Financial Services and International Money 
Transfers. 
 
Our Value Added Services in promotions, loyalty, messaging, and multiplay are 
focused around the transaction and enable service providers to engage with the 
subscriber in a personalized and dynamic manner. 
 
To reduce time-to market and manage exposure to CAPEX, we now offer multiple 
licensing alternatives, including SaaS-based flexible, revenue-share pricing. 
 
eServGlobal is listed on the Australian Securities Exchange (ESV) and the London 
Stock Exchange AIM (ESG). More information at: www.eservglobal.com 
 
For further information, please contact: 
+--------------------------------------------+-------------------------+ 
| eServGlobal                                | www.eservglobal.com     | 
+--------------------------------------------+-------------------------+ 
| Alison Cheek, Communication Manager        | T: +33 6 87 96 77 46    | 
| alison.cheek@eservglobal.com               | F: +33 1 46 12 77 49    | 
|                                            |                         | 
+--------------------------------------------+-------------------------+ 
 
 
 
This information is provided by RNS 
            The company news service from the London Stock Exchange 
   END 
 
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