HOLMDEL, N.J., Nov. 19, 2019 /PRNewswire/ -- Vonage (NYSE:VG), a
global business cloud communications leader, today announced a
strategic alliance with Grant Thornton UK LLP to help accelerate
the digital transformation of UK financial services organizations,
as they seek to outcompete on customer experience.
Grant Thornton offers a comprehensive range of advisory services
to help clients transform their businesses and customer experience
by combining business acumen and industry insights. As part of this
consulting alliance, Grant Thornton will help Vonage accelerate its
UK business performance and market leadership, while Vonage will
empower Grant Thornton to enable financial services organizations
to drive a stronger customer experience and command greater
customer loyalty by leveraging digital communications
solutions.
Vonage is redefining business communications, helping
enterprises use fully integrated unified communications, contact
center and communications APIs to create superior customer
experiences. David Royle, Partner at
Grant Thornton, comments, "Digital transformation represents one of
the most significant and current opportunities in business, to
deliver growth and increase value across an organization. Together
with Vonage, we are well placed to initiate large-scale technology
and digital transformations to help financial organizations compete
and thrive in a rapidly evolving market."
Vonage has also aligned with Grant Thornton for its 2019
Customer Loyalty and Experience Index (CLIX), a report released
annually which is actively used by Grant Thornton's financial
services clients as a foundation of their customer strategy.
Launching on November 26th
at an event hosted at Grant Thornton's London headquarters, the 2019 CLIX report will
provide insights about how the industry is performing across a
range of customer-centric measures, including experience, loyalty,
care, trust, and reputation. It will also demonstrate ways in which
customer experience data can be used to improve businesses' methods
of engagement and comply with regulatory standards, as well as new
innovative techniques to facilitate the personalization of each
customer engagement.
Mark Summerson, Vice President
Global Partners at Vonage, adds, "This collaboration combines
the power of Vonage's flexible cloud communications platform with
Grant Thornton's digital transformation expertise, together with a
shared vision to help organizations deliver on their agenda for
growth, customer experience and maximizing business
performance.
"By 2020, customer experience will surpass price and product as
the key brand differentiator, and by doing it well,
organizations can drive the customer acquisition, retention and
efficiency stats that make leading companies successful. Grant
Thornton's 2019 CLIX report offers an invaluable insight into how
customers are performing in the market against measures such as
loyalty, experience and sentiment, and the full scale of this
challenge, with a downturn in brand perception across industries
this year. The data and insights from this report are an excellent
resource for organizations to input into business change, planning
and delivery."
Through constant change and disruption in the technology space,
Vonage has been leading and evolving with customer needs by helping
businesses focus on what really matters - keeping their employees
connected to each other and to their own customers and prospects in
meaningful ways. A truly unified company that encompasses leading
capabilities in unified communications, the contact center space
and the communications API world, Vonage can provide more and
faster innovation, enhanced service and support, and unique product
capabilities to meet the growing collaboration, communications and
customer experience needs of customers around the world. Vonage's
strategic alliance with Grant Thornton allows UK financial services
brands to exploit digital communications to get closer to their
customers and build meaningful, memorable relationships.
To join Grant Thornton's event on Tuesday, November 26th, please
register your interest at
https://sites-grant-thornton.vuturevx.com/29/1971/landing-pages/clix-awards.asp.
For more information about Vonage,
visit www.vonage.com.
About Vonage
Vonage (NYSE:VG)is redefining
business communications once again. We're making communications
more flexible, intelligent, and personal, to help enterprises the
world over, stay ahead. We provide unified communications, contact
centers and programmable communications APIs, built on the world's
most flexible cloud communications platform. True to our roots as a
technology disruptor, our flexible approach helps us to better
serve the growing collaboration, communications, and customer
experience needs of companies, across all communications
channels.
Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout
the United States, Europe, Israel, Australia and Asia. To follow Vonage on Twitter, please
visit www.twitter.com/vonage. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
(vg-a)
View original
content:http://www.prnewswire.com/news-releases/vonage-announces-strategic-alliance-with-grant-thornton-to-accelerate-the-digital-transformation-of-financial-services-organizations-300960060.html
SOURCE Vonage
