Starbucks EMEA Transforms Technology Management and Maximizes Customer Satisfaction with NCR Partnership
23 11월 2021 - 12:15AM
Business Wire
For Starbucks Europe, Middle East and Africa (EMEA), maximizing
customer satisfaction and keeping all aspects of a Starbucks café
running smoothly is the top priority. Starbucks EMEA, with stores
in 43 markets across the region, needed to streamline management of
its technology and increase visibility into store operations. NCR
Corporation (NYSE: NCR), a leading enterprise technology provider,
partnered with Starbucks EMEA to deliver.
“NCR transformed a complex web of suppliers into a single point
of contact, future-proofing service delivery,” said Doug Baker,
Director of Technology Operations, Starbucks EMEA. “The key for
Starbucks is driving operational support of technology so our
partners in stores can focus on other priorities. We have improved
customer satisfaction while lowering costs and optimizing
operations – it’s a win-win.”
NCR Digital Connected Services provides a one-stop shop for
managing the technology that Starbucks’ uses to run its business,
across software, hardware and services. The combination of NCR’s
Digital Connected Services and a dedicated, multi-lingual NCR
Service Desk team provides real-time monitoring, remote resolution,
maintenance and reporting to run store operations from end to
end.
“By providing wall-to-wall support 24x7x365, remotely monitoring
technology in Starbucks stores, our team is able to spot a
potential issue before it impacts commerce,” said Dirk Izzo,
president and general manager, NCR Hospitality. “The goal is to
know before they know and fix it before they care. That frees up
Starbucks employees to focus on what they do best, a great customer
experience.”
“NCR’s Digital Connected Services, using Microsoft Azure with
Azure IOT Edge, gave Starbucks increased visibility into its
technology investments and boosted up time,” said Shelley Bransten,
worldwide corporate vice president, consumer goods & retail
industries, Microsoft. “This has helped them to lower management
costs, increase availability and drive greater revenue.”
NCR is a full end-to-end provider from order creation to payment
settlement that brings together software, services and hardware --
trusted by more than 100,000 restaurants, including independent
operators, domestic chains and international brands across the
globe. NCR’s comprehensive offering provide everything restaurants
need to run their business, boost efficiency and increase
growth.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading enterprise technology
provider that runs stores, restaurants and self-directed banking.
NCR is headquartered in Atlanta, Ga., with 38,000 employees
globally. NCR is a trademark of NCR Corporation in the United
States and other countries.
Website: www.ncr.com Twitter: @NCRCorporation Facebook:
www.facebook.com/ncrcorp LinkedIn:
www.linkedin.com/company/ncr-corporation YouTube:
www.youtube.com/user/ncrcorporation
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version on businesswire.com: https://www.businesswire.com/news/home/20211122006320/en/
NCR Media Contact Anne O’Neill (404) 964-8929
anne.oneill@ncr.com
NCR (NYSE:NCR)
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