Vitacost.com, Inc. Named Top 10 in Customer Satisfaction Survey
13 5월 2011 - 10:24PM
Business Wire
Vitacost.com, Inc. (NASDAQ: VITC), a leading online retailer and
direct marketer of health and wellness products, announced that it
has been named in the top 10 in the Spring 2011 Top 100 Online
Retail Satisfaction Index published by ForeSee Results for the
second year in a row. ForeSee Results’ customer satisfaction
ratings are done using the American Customer Satisfaction Index
(ACSI) methodology, a sophisticated scientific formula developed at
the University of Michigan that predicts consumer spending
behavior.
“Vitacost.com has continued to demonstrate a commitment to
customer satisfaction,” said Larry Freed, President and CEO of
ForeSee Results. “To be able to achieve satisfaction levels that
rival those at the top of the online retail industry is quite an
achievement for a company of its size.”
“We are extremely pleased to be named in the top 10 for the
second year in a row in ForeSee Results’ prestigious survey,”
commented Jeffrey Horowitz, Vitacost.com’s Chief Executive Officer.
“We pride ourselves on providing superior customer service and are
continually striving to improve our performance.”
About ForeSee Results
As the leader in customer satisfaction measurement, ForeSee
Results captures and analyzes voice of customer data to help
organizations increase loyalty, recommendations and marketing
value. Using a patented, scientific methodology developed at the
University of Michigan, ForeSee Results identifies improvements
across all channels and touch points that drive customer
satisfaction. With over 60 million survey responses collected to
date and benchmarks across dozens of industries, ForeSee Results
offers unparalleled expertise in customer satisfaction measurement
and management around the globe.
ForeSee Results can be found online at
www.ForeSeeResults.com.
About Vitacost.com, Inc.
Vitacost.com, Inc. (NASDAQ: VITC) is a leading online retailer
and direct marketer of health and wellness products, including
dietary supplements such as vitamins, minerals, herbs or other
botanicals, amino acids and metabolites, as well as cosmetics,
organic body and personal care products, sports nutrition and
health foods. Vitacost.com, Inc. sells these products directly to
consumers through its website, www.vitacost.com, as well as through
its catalogs. Vitacost.com, Inc. strives to offer its customers the
broadest product selection of healthy living products, while
providing superior customer service and timely and accurate
delivery.
Forward-Looking Statements
Except for historical information contained herein, the
statements in this release are forward-looking and made pursuant to
the safe harbor provisions of the Private Securities Litigation
Reform Act of 1995. Forward-looking statements made herein, which
include statements regarding the Company’s growth prospects, the
growth of the health and wellness category, the expansion of the
Company’s online health and wellness leadership position and the
Company’s product offerings, involve known and unknown risks and
uncertainties, which may cause the Company’s actual results to
differ materially from historical and expected results and those
expressed or implied in the forward-looking statements. These risks
and uncertainties include, among other things, the current global
economic downturn; difficulty expanding the Company’s manufacturing
and distribution facilities; significant competition in the
Company’s industry; unfavorable publicity or consumer perception of
the Company’s products on the Internet; the incurrence of material
product liability and product recall costs; inability to defend
intellectual property claims; costs of compliance and the Company’s
failure to comply with government regulations; the Company’s
failure to keep pace with the demands of customers for new
products; disruptions in the Company’s manufacturing system,
including information technology systems, or losses of
manufacturing certifications; the lack of long-term experience with
human consumption of some of the Company’s products with innovative
ingredients; and costs associated with stockholder litigation.
Those and other risks are more fully described in the Company’s
filings with the Securities and Exchange Commission, including the
Company’s Form 10-K filed for the full year ended December 31, 2009
and the Company’s subsequent filings with the Securities and
Exchange Commission. The Company undertakes no obligation to review
or update any forward-looking statements to reflect events or
circumstances occurring after the date of this press release.
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