Annual awards recognize the technology and
business services providers that deliver the highest level of
customer service to enterprise clients
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, last night presented the
2024 ISG Star of Excellence Awards™ to Accenture, Capgemini and
Persistent Systems, recognizing the three service providers for
consistently demonstrating the highest standards of customer
service excellence in the past year, based on direct feedback from
enterprise customers.
In a ceremony at the ISG Sourcing Industry Awards Gala Dinner,
held at the conclusion of the ISG Sourcing Industry Conference at
the Fairmont Windsor Park London, the providers were awarded the
seventh annual overall ISG Star of Excellence Awards for earning
the highest cumulative customer experience scores across all
regions, industries and technology areas.
The ISG Star of Excellence Awards, part of the ISG Provider
Lens™ research program, is the premier industry recognition for the
technology and business services industry. Providers are ranked on
the quality of their services based on direct feedback from
enterprise customers in the areas of Business Continuity and
Flexibility; Collaboration and Transparency; Execution and
Delivery; Governance and Compliance; Innovation and Thought
Leadership, and People and Cultural Fit.
The winners are chosen from among a group of more than 2,000
service providers and vendors ISG analyzes and evaluates each year.
This year, ISG received feedback from enterprise clients with roles
in IT, operations, lines of business, procurement and vendor
management and other areas, and operating in the Americas, EMEA and
Asia Pacific.
In addition to the overall ISG Star of Excellence Award winners,
last night’s ceremony recognized winners across a range of award
categories, including:
- Overall award for technology provider, to Cisco Systems;
- Universal awards, for the highest customer experience (CX)
scores by category, to Hexaware, for highest score across
geographies; Persistent Systems, for IT Outsourcing; HCLTech, for
Business Process Outsourcing; LTIMindtree, for Emerging Technology;
HPE, for highest score across client industries, and LTIMindtee,
for Independent Software Vendor;
- Regional awards, for the top CX score in each region, to
Persistent Systems, for the Americas; TCS for Europe, Middle East
and Africa (EMEA), and Tech Mahindra, for Asia Pacific.
- CX Partnership awards, for the highest scores by CX dimension,
to Persistent Systems, for most adaptable partner; Capgemini, for
most collaborative partner; Genpact, for most flexible partner;
IBM, for most innovative partner; ITC Infotech, for most successful
implementation partner, and HPE, for most trusted partner.
Persistent Systems was presented with a total of four awards
across all categories, and Capgemini, HPE and LTIMindtree a total
of two awards each. A complete list of winners can be found
here.
John Boccuzzi, Jr., president of ISG Research, noted that
providers trust customer feedback from the ISG Star of Excellence™
program. As a quantified measure of client experience, these
assessments enable the entire industry to improve, he said.
“This year, the number of client nominations for awards more
than doubled. This feedback helps providers understand how
customers perceive them and expands ISG’s knowledge of providers
and ecosystems, strengthening our research and sourcing advisory
services,” said Boccuzzi. “Overall CX scores for the top 60
providers, which represent a significant portion of the entire
services industry, have increased by 8 percent compared with the
prior year.”
Heiko Henkes, ISG Provider Lens managing director and principal
analyst, who oversees the ISG Star of Excellence program, said
providers are facing especially high expectations from their
customers. “Enterprises are demanding more from their providers
than ever before, especially in the era of AI,” Henkes said.
“Providers are struggling to meet those high expectations, largely
because the ROI on AI investments is yet to be fully realized.”
The ISG Star of Excellence™ CX research program scores and ranks
providers based on customer survey responses. Ongoing surveys ask
enterprises to rate their experiences with hundreds of IT and
business services providers across industries, regions and
technologies. The research goes beyond general satisfaction to
explore, in depth, customer experiences with specific services and
solutions offered by providers—research that is tied directly to
ISG Provider Lens™ quadrant evaluations.
For more information on the ISG Star of Excellence™ continuous
CX research program, visit this webpage. Service providers can
nominate their customers to be a part of the program at any time
throughout the year.
Also at last night’s event, ISG presented the 2024 ISG Paragon
Awards™, recognizing the use of new sourcing approaches and digital
technology, and the ISG Provider Lens Awards™ for Leaders and
Rising Stars in IPL studies.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI, cloud and data analytics; sourcing advisory; managed
governance and risk services; network carrier services; strategy
and operations design; change management; market intelligence and
technology research and analysis. Founded in 2006, and based in
Stamford, Conn., ISG employs more than 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20241120079157/en/
Press Contacts: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Julianna Sheridan, Matter Communications
for ISG +1 978-518-4520 isg@matternow.com
Information Services (NASDAQ:III)
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부터 10월(10) 2024 으로 11월(11) 2024
Information Services (NASDAQ:III)
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