HOLMDEL,
N.J., Feb. 21, 2024 /PRNewswire/ -- KDDI
Web Communications Inc. has announced its partnership with Vonage,
a global leader in cloud communications helping businesses
accelerate their digital transformation and a part of Ericsson
(NASDAQ: ERIC), to bring Vonage Communications APIs to customers in
Japan, starting today.
With Vonage's Communications APIs, businesses in
Japan can bring new communications
capabilities to customers such as online calling and two-way
messaging, to build better connections and deeper engagement. In
addition, security can be enhanced with simple, seamless two-factor
authentication powered by the Verify API, while Vonage's
conversational commerce application, powered by
Jumper.ai, enables businesses to create AI-powered omnichannel
experiences that boost sales and increase customer
satisfaction.
Masato Yamazaki, President, KDDI
Web Communications, said, "KDDI Web Communications has been
providing Communications Platform as a Service (CPaaS) API
solutions since 2013. In offering Vonage's Communications APIs
and Vonage Conversational Commerce, we have leveraged Vonage's
extensive experience and expertise as a pioneer in the Japanese
CPaaS market to create an environment that makes it easier for
Japanese businesses to adopt CPaaS. We provide "value-added"
services that are close to our customers, such as opening a sales
website that is highly visible to Japanese people, developing an
implementation support system, and setting up customer support in
Japanese."
"We are excited to partner with KDDI Web Communications to
enable more businesses in Japan to
take advantage of Vonage's CPaaS platform," said Tetsuro Nishimura, Country Manager, Japan, at Vonage. "The Vonage platform makes
it easy to embed verification, fraud detection,
automated alerts - not to mention voice, video, and customer
insights - directly into every interaction. Furthermore, Vonage
Conversational Commerce enables brands to create omnichannel,
messaging-first customer buying experiences across popular
messaging, social and web platforms.
"This partnership not only offers us a great opportunity to
innovate together in Japan, but
also to enable more businesses to differentiate themselves and
create meaningful connections and engagements with customers."
As of 2023, the demand for CPaaS in Japan was poised to reach a valuation of
$668.7 million. The industry in
Japan is likely to expand with a
28.50% CAGR from 2023 to 2033, reaching $8,902.50 million by 2033. KDDI Web
Communications plans to develop services that leverage its existing
expertise and cultivate CPaaS and communications-related partners
to help solve customers' communications problems.
Founded in 2001 in the United
States, Vonage serves more than 120,000 business customers,
has a global community of more than one million registered
developers and a highly scaled platform. Vonage's solutions have
facilitated transformative projects for multiple startups and
established companies across Asia
including Carousell, PT. Telekomunikasi, Kakao, Doctor Anywhere,
Manulife, PUBG Corporation, Insung Information, Spacely and
more.
To find out more about Vonage, visit www.vonage.com. To
learn more about KDDI Web Communications,
visit www.kddi-webcommunications.co.jp.
About Vonage
Vonage, a global cloud communications
leader, helps businesses accelerate their digital transformation.
Vonage's Communications Platform is fully programmable and allows
for the integration of Video, Voice, Chat, Messaging, AI and
Verification into existing products, workflows and systems. The
Vonage conversational commerce application enables businesses to
create AI-powered omnichannel experiences that boost sales and
increase customer satisfaction. Vonage's fully programmable unified
communications, contact center and conversational commerce
applications are built from the Vonage platform and enable
companies to transform how they communicate and operate from the
office or remotely - providing the flexibility required to create
meaningful engagements.
Vonage is headquartered in New
Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of
Ericsson (NASDAQ: ERIC), and a business area within the Ericsson
Group called Business Area Global Communications Platform. To
follow Vonage on X (formerly known as Twitter), please visit
twitter.com/vonage. To follow on LinkedIn, visit
linkedin.com/company/Vonage/. To become a fan on Facebook, go
to facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
Company
Overview
Founded "CPI", a rental server
business, in 1997. In 2009, KDDI Web Communications began offering
a website creation service called "Jindoo" and in December 2022 opened "SHARE LOUNGE Gaienmae" a
space that combines the functionality of a shared office with the
coziness of a lounge, and "FLAT BASE" an event space that generates
communication.
From July 1,
2022, KDDI Web Communications was placed under the umbrella
of "KDDI Digital Divergence Holdings", a holding company
specializing in DX. KDDI Digital Divergence Holdings aims to expand
its DX business through the collaboration of four operating
companies that have the capabilities essential for promoting DX,
including cloud computing and agile.
KDDI Web
Communications: https://www.kddi-webcommunications.co.jp
KDDI Digital Divergence
Holdings: https://www.kddi-digital.com/
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SOURCE Vonage