Dell Named a Leader in the 2013 End User Outsourcing Magic Quadrant, North America
08 10월 2013 - 10:00PM
Business Wire
- Dell supports End User Outsourcing
(EUO) across industries with standard desktop applications
- Also supports vertical-specific
management applications for healthcare and banking, financial
services and insurance industries
Dell Services has been positioned by Gartner, Inc. in the
“Leaders” quadrant of the Magic Quadrant for End-User Outsourcing
Services, North America.i This report is designed to help customers
evaluate service providers and is based on analyst research and
customer feedback.
Dell manages 9.5 million calls each year through its 12 service
desk centers for North American clients and eight additional
service desks for global clients. Dell supports an estimated 2.2
million North American end users and 218,000 client mobile devices.
Dell’s offerings range from a complete desktop-as-a-service
solution to build-your-own and a custom virtual desktop approach.
Dell has successfully worked to integrate acquired technology from
companies like Wyse into its offerings and implemented plans to
drive call counts down with increased use of chat, web portals and
social media.
Dell has emphasized customer satisfaction and effective service
delivery with quarterly measurements of client loyalty. Client
references indicate that the Dell team is highly responsive and,
based on its legacy PC capabilities, had a complete understanding
of the hardware and related PC images used in EUO services.
“We have implemented measurements and processes to ensure that
we are delivering excellent services to our customers, and we make
those measurements a core focus each and every quarter,” said Kevin
Jones, chief customer and sales officer, Dell Services. “We believe
being positioned in the Leaders quadrant is a testament to the
expertise and professionalism of our Dell Services team
members.”
Disclaimer:
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings. Gartner
research publications consist of the opinions of Gartner's research
organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
i Gartner “Magic Quadrant for End-User Outsourcing Services,
North America” by David Edward Ackerman, William Maurer, Bryan
Britz; September 26, 2013.
About Dell
Dell Inc. (NASDAQ: DELL) listens to customers and delivers
innovative technology and services that give them the power to do
more. Dell Services develops and delivers a comprehensive suite of
services and solutions in applications, business process,
consulting, infrastructure and support to help customers
succeed.
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Dell ServicesMedia Contact:Corie Pierce,
972-577-3430corie_pierce@dell.comorAnalyst Contact:Scott Greenwald,
972-577-5942scott_greenwald@dell.com
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