PagerDuty Unveils Innovations for the PagerDuty Operations Cloud To Improve Operational Efficiency
22 5월 2024 - 10:00PM
Business Wire
Advanced AI and Automation Enhancements
Accelerate the Resolution of Operational Issues and Increase
Revenue
PagerDuty On Tour - PagerDuty (NYSE:PD), a global leader
in digital operations management, today launched new capabilities
and upgrades for the PagerDuty Operations Cloud. The new
capabilities are critical to enterprises that are modernizing their
operations centers, standardizing automation practices,
transforming incident management, and automating their
remote-location operations. Now teams can take advantage of AI and
automation and more powerful end-to-end incident management
capabilities to anticipate, identify and resolve operational issues
more quickly than ever.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20240522139051/en/
The PagerDuty Operations Cloud (Photo:
Business Wire)
The PagerDuty Operations Cloud combines Incident Management,
AIOps, Automation, Customer Service Operations and PagerDuty
Copilot (early access) into a flexible, easy-to-use platform
designed for mission-critical, time-sensitive, high-impact work
across IT, DevOps, security and business teams. The platform is
enhanced by APIs that allow organizations to integrate with
multiple technology stacks, delivering reliable availability for
operational transformation.
“To remain competitive, companies must innovate rapidly and
deliver an always-on, immediate digital experience that consumers
expect. With the massive amount of noise coming in across teams and
tools, it’s challenging to act quickly when your teams are mired in
antiquated systems and manual processes, especially at scale,” said
Jeffrey Hausman, Chief Product Development Officer at PagerDuty.
“The PagerDuty Operations Cloud makes it easy for business and IT
leaders to cross the operational chasm by giving them advanced AI
and automation capabilities to address some of the most complex,
cross-functional processes of enterprise operations, which frees up
time and resources to focus on the most mission-critical work to
drive their business.”
The PagerDuty Operations Cloud utilizes generative AI to
drive greater productivity and reduce operating costs
- PagerDuty Copilot (early access) — the generative AI assistant
embedded in the PagerDuty Operations Cloud — augments and scales
operations teams with AI and automation to manage mission-critical
work faster and more effectively. By interpreting the results of
automated diagnostics, providing responders with helpful incident
context, drafting status updates and generating drafts of
post-incident reviews with the click of a button, PagerDuty Copilot
allows teams to eliminate time-consuming and repetitive tasks so
they can focus on high-priority needs. If the user asks PagerDuty
Copilot to generate a post-incident review, it can generate a draft
in seconds — reduced from the hours it typically takes. In
addition, PagerDuty Copilot can provide a quick synopsis of the
incident through simple prompts, which creates a summary view of
the incident. Responders coming into incidents can leverage
PagerDuty generative AI to rapidly summarize incident details,
Slack notes and customer impact in a moment. PagerDuty Copilot
saves responders precious time because they no longer need to spend
time collecting dispersed data points and important details.
New PagerDuty Operations Console provides a customizable
dashboard for modern operations centers and ITOps teams to run more
efficiently
- PagerDuty Operations Console (early access), the latest AIOps
offering, serves as a single source of truth on newly created
incidents, providing a live, shared view of operational health.
Flexible filters ensure issues are immediately discoverable so that
network operations center (NOC) and ITOps teams can triage and take
action on issues quickly to minimize business impact and protect
customer experience. Teams can accelerate triage and resolution
using valuable context surfaced directly in a single view,
including the impact of an issue, key insights, the ability to run
automated diagnostics, recommended actions, and the ability to
predict the next likely incident.
Significant enhancements for automation standardization at
scale
- PagerDuty Automation helps organizations standardize
operations, improve efficiency, and enhance customer experiences by
connecting and automating critical work across teams, systems and
environments. PagerDuty Workflow Automation allows both developers
and non-developers to fully automate complex and manual operations
processes — including human steps such as gathering approvals,
making decisions or providing updates — and can leverage runbooks
in PagerDuty Runbook Automation as part of the process. As a
result, teams reduce risks associated with human error and see
dramatic improvements in operational efficiencies.
- New capabilities for PagerDuty Runbook Automation enable
organizations to build, deploy, run and manage automation jobs at
scale to standardize automation across the business. Project-based
runner management (early access) helps organizations increase the
adoption of automation while allowing each team to operate
efficiently within their particular technical requirements and
dependencies.
Mitigate risk by transforming incident management with
built-in, end-to-end workflows to guide remediation and
improvement
- PagerDuty Incident Management - an enterprise-grade
solution that unites PagerDuty’s industry-leading incident
management product with the power of Jeli’s innovative
post-incident review capabilities into a single end-to-end
offering. PagerDuty empowers organizations to standardize processes
with guided remediation and automated workflows directly from
Slack, turning every incident into an opportunity to learn and
improve. The dynamic narrative builder can drag content from Slack
directly into post-incident review. Incident analysis is critical
to identify patterns for what happened and why so that teams can
adjust processes and avoid repeat issues. This sets organizations
up with a more proactive approach to managing incidents that can
deliver more resilient operations over time.
Supporting Quotes
"Delivering speed and resiliency are key mechanisms to
successfully driving growth and customer loyalty," said Stephen
Elliot, group vice president, I&O, Cloud Operations, and DevOps
at IDC. "As organizations scale, they need to implement automation
into their operations practices to continue to deliver
uninterrupted, consumer-grade digital experiences."
Availability
- The PagerDuty Operations Console is currently in Early Access
and will be generally available in Q3 of 2024.
- Workflow Automation is generally available.
- Runbook Automation’s project-based runner management is
currently in Early Access and will be generally available in Q3 of
2024.
- PagerDuty Copilot is currently in Early Access and will be
generally available in Q3 of 2024.
- Enterprise plan for PagerDuty Incident Management, including
Jeli Post-Incident Reviews, is generally available.
Additional Information
- Learn more about all the latest upgrades to the PagerDuty
Operations Cloud on our blog and at the PagerDuty On Tour global
event series.
About PagerDuty Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital
operations management, enabling customers to achieve operational
efficiency at scale with the PagerDuty Operations Cloud. The
PagerDuty Operations Cloud combines AIOps, Automation, Customer
Service Operations, Incident Management and PagerDuty Copilot into
a flexible, resilient and scalable platform to increase innovation
velocity, grow revenue, reduce cost, and mitigate the risk of
operational failure. More than half of the Fortune 500 and nearly
70% of the Fortune 100 rely on PagerDuty as essential
infrastructure for the modern enterprise. To learn more and try
PagerDuty for free, visit www.pagerduty.com.
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for
mission-critical, time-critical operations work in the modern
enterprise. Through the power of AI and automation, it detects and
diagnoses disruptive events, mobilizes the right team members to
respond, and streamlines infrastructure and workflows across your
digital operations. The Operations Cloud is essential
infrastructure for revolutionizing digital operations to compete
and win as a modern digital business.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240522139051/en/
Joel Jamora media@pagerduty.com
SOURCE PagerDuty
PagerDuty (NYSE:PD)
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