NCR Technology Powers Teachers Federal Credit Union’s Digital Transformation, Celent Model Bank of the Year Award Win
29 3월 2022 - 5:30AM
Business Wire
NCR Corporation (NYSE: NCR), a leading enterprise technology
provider, partnered with Teachers Federal Credit Union (Teachers),
one of the largest credit unions in the nation, on the successful
transformation of its digital-first strategy, resulting in the
prestigious Celent Model Bank of the Year Award.
Working with NCR Digital Banking, the credit union was able to
modernize the online and mobile experience so more members can bank
with Teachers when and how they choose. Through NCR’s Digital
Banking platform, Teachers expanded its offerings, reaching more
members across the country with enhanced digital services.
“Embracing a ‘think globally and act locally’ mindset, we have
truly embraced a culture of innovation and digital-first philosophy
that will be a solid foundation as we expand our footprint,” said
Suresh Renganathan, Chief Technology Officer of Teachers. “With
NCR’s modern, open technology, we’ll be able to serve members
across the country with seamless experiences and robust tools at
their fingertips.”
Since prioritizing the implementation of NCR’s digital
enhancements, the credit union has increased online and mobile
banking engagement with the registration of 30,000 new members and
experienced substantial digital account growth. Additionally,
Teachers has experienced a significant increase in NPS (Net
Promoter Score) for its digital banking experience, which reached
80.17 by the close of 2021.
“We continue to look for ways to elevate the experience of our
members, whether that be in branch or digitally,” said Inna
Sprague, Chief Experience Officer of Teachers. “The results of our
partnership with NCR have made a lasting impact on our membership
and we look forward to future collaboration.”
“Teachers is committed to growth and optimizing the overall
member experience, which is directly supported by their innovative
technology strategy,” said Frank Hauck, president and general
manager, NCR Banking. “We are proud to support Teachers in its
digital transformation, and we look forward to helping them
seamlessly and efficiently onboard and serve members as it
continues to grow.”
NCR helps financial institutions bridge digital and physical
operations so that they can connect with consumers anytime,
anywhere. Through innovative solutions, NCR simplifies and
optimizes banking experiences for customers and staff alike. NCR
provides a modern and efficient end-to-end infrastructure for
customers to connect to the broader enterprise and fintech
ecosystem to run self-directed banking.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading enterprise technology
provider that runs stores, restaurants and self-directed banking.
NCR is headquartered in Atlanta, Ga., with 38,000 employees
globally. NCR is a trademark of NCR Corporation in the United
States and other countries.
Web site: www.ncr.com Twitter: @NCRCorporation Facebook:
www.facebook.com/ncrcorp LinkedIn:
www.linkedin.com/company/ncr-corporation YouTube:
www.youtube.com/user/ncrcorporation
About Teachers Federal Credit Union
Teachers Federal Credit Union (Teachers) is one of the country’s
largest credit unions with $8.8 billion in assets and more than
380,000 members across all 50 states. Founded on Long Island in
1952, Teachers is a full-service, not-for-profit financial
institution that provides members with 32 full-service branches
throughout Long Island, Queens and Manhattan, as well as access to
services at more than 5,000 shared service centers located across
the country. Over the years and through various partnerships,
Teachers has been proud of its role as a key supporter of the
communities it serves. Teachers offers a range of member-focused
products with competitive rates and low fees that started as a
smart solution for teachers - now smart for all.
Website: www.teachersfcu.org Instagram: @teachersfcu Twitter:
@teachersfcu Facebook: www.facebook.com/TeachersFCU LinkedIn:
www.linkedin.com/company/teachers-federal-credit-union
About the Celent Model Bank Award
Celent’s annual Model Bank Awards recognize the best practices
of technology usage in different areas critical to success in
banking. Nominations are submitted by financial institutions and
undergo a rigorous evaluation process by Celent analysts. Celent
judges submissions on three core criteria: demonstrable business
benefits of live initiatives; the degree of innovation relative to
the industry; and the technology or implementation excellence.
Information on the Celent Model Bank Award is available at
https://www.celent.com/awards/model-bank
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Scott Sykes (917) 232-6720 scott.sykes@ncr.com
NCR (NYSE:NCR)
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