JINYA Ramen Bar Elevates Customer Experience Using Innovative NCR Aloha Technology
30 3월 2021 - 9:00PM
Business Wire
End-to-end solution, including contactless
order and pay capabilities, protects guests, staff
There’s a saying among employees of California-based JINYA Ramen
Bar: “No ramen, no life.” And at the onset of the COVID-19
pandemic, the JINYA team quickly realized: “No contactless service,
no business.” So, the restaurant turned to NCR Corporation (NYSE:
NCR), a leading provider of software and technology that runs
restaurants, to enable the digital transformation of its 37 North
American locations.
Specifically, JINYA wanted to improve the customer experience by
adding digital ordering and contactless payment options, including
the use of a QR code.
To date, half of JINYA’s locations have transitioned to NCR
Aloha Essentials, a bundle of software, hardware and services that
includes 24x7 support, secure contactless payments, handheld
point-of-sale (POS) capabilities and an eCommerce platform. The
remaining locations are in the process of transitioning.
“The investment in Aloha Essentials is saving us a substantial
amount of money, and the franchisees are happy with the profits and
customers it’s helping them gain,” said David Huang, senior manager
of IT for JINYA Holdings. “It’s like getting a major facelift that
provides our customers with an easy-to-use interface and a much
better, safer experience.”
With NCR Aloha Essentials, JINYA has online ordering
capabilities that can be used for both takeout and contactless
order and pay in the restaurant using a QR code, which has been a
big hit with customers. For those picking up their orders, the
solution has helped reduce wait times significantly.
Since the pandemic began, digital ordering channels have
skyrocketed throughout the restaurant industry. In 2020, NCR
processed more than 354 million digital orders through its
platform.
“Restaurants like JINYA Ramen Bar were smart, knowing they
needed innovative technology to pivot to quickly meet diners’ and
employees’ changing needs,” said Dirk Izzo, president and general
manager, NCR Hospitality. “We’re glad that our end-to-end solutions
enables them to run their operations – delivering the ultimate
ramen noodles while creating a safe, memorable customer
experience.”
Click here for more information on contactless technologies from
NCR.
NCR is a full end-to-end provider from order creation to payment
settlement that brings together software, services and hardware --
trusted by more than 100,000 restaurants, including independent
operators, domestic chains and international brands across the
globe. NCR’s comprehensive offering includes the signature NCR
Aloha POS platform and NCR Silver Pro, to provide everything
restaurants need to run their business, boost efficiency and
increase growth.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading software- and
services-led enterprise provider in the financial, retail and
hospitality industries. NCR is headquartered in Atlanta, Ga., with
36,000 employees globally. NCR is a trademark of NCR Corporation in
the United States and other countries.
Website: www.ncr.com Twitter: @NCRCorporation Facebook:
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www.linkedin.com/company/ncr-corporation YouTube:
www.youtube.com/user/ncrcorporation
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version on businesswire.com: https://www.businesswire.com/news/home/20210330005301/en/
NCR Media Contact Anne O’Neill (404) 964-8929
anne.oneill@ncr.com
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