NEW
YORK, Aug. 22, 2023 /PRNewswire/
-- Kaleyra, Inc. (NYSE: KLR) (NYSE American: KLR WS)
("Kaleyra" or the "Company"), a global CPaaS leader
announced today a strategic collaboration in its partnership
portfolio with Talisma Corporation, Pvt. Ltd, a leading
provider of customer experience solutions based in Bangalore, India. The partnership agreement
enhances the customer experience by adding Kaleyra Video, a WebRTC
audio and video calling tool, to Talisma's Customer Relationship
Management & Digital Engagement Platform.
Talisma's Digital Engagement Platform offers an exceptional
customer experience across an omnichannel journey featuring a
plethora of communication channels and messaging optimization
tools. Kaleyra Video is the real-time communication channel that
completes Talisma's offering by adding a WebRTC based video
and audio calling platform that does not require third party
software or installations. Kaleyra Video integrates directly with
Talisma's Chat & Co-Browse platform so customers can chat with
service agents and screen share to resolve problems quickly without
changing communication channels.
The company is now partnering with Kaleyra to enhance the
real-time aspect of its customer journey. Kaleyra Video is
Kaleyra's WebRTC (Real-Time Communication) audio and video calling
solution. Kaleyra Video natively integrates directly into existing
digital touchpoints, such as a website or app, via SDKs or APIs to
leverage real-time sales, customer service and collaboration.
Kaleyra Video's interface is fully customizable with a company's
brand to provide a consistent customer journey, a capability that
is unique from other solutions on the market. Its full suite of
collaboration tools, such as whiteboard, file upload and screen
share, make it a fully immersive experience.
"Talisma has always been at the forefront of transforming
customer experience for enterprises. With this partnership with
Kaleyra our solutions fit into the strategic and tactical
directions needed in the industry to continue to transform customer
experience and engagement," says Dr. Raj Mruthyunjayappa, Managing
Director, Talisma Corporation.
Sandesh Sarang, Managing Director
for Kaleyra India, APAC, and MEA region, shares that, "It just
makes good business sense to partner with a company like Talisma.
Their platform is innovative, comprehensive and omnichannel, which
aligns perfectly with Kaleyra's technology. Kaleyra Video is the
most customizable audio and video WebRTC calling product on the
market, guaranteeing a industry-leading customer experience through
high quality and secure calls."
If you'd like to learn more about this partnership and the
technology enhancements it enables, register for our joint webinar,
"Breaking the digital divide with Co Browse & Real-Time Video
Chat," on Wednesday, August 23rd.
About Talisma
Talisma Corporation is the leading
provider of Digital Customer Engagement platforms and enterprise
CRM Solutions for a wide range of industries.
Talisma's end to end customer journey transformation solutions
addresses your toughest digital transformation challenges across
all stages of the customer journey, from customer acquisition,
engagement to fulfilment with the power to integrate data and
insights for profitable outcomes.
Talisma serves a variety of industries through its wide range of
vertical specific solutions through a combination of
advisory/consulting, implementation and support services and is
present in over 30 countries with a direct presence in India, UK, Brazil and United
States.
For more information, visit www.talisma.com
About Kaleyra
Kaleyra, Inc. (NYSE: KLR) (NYSE
American: KLR WS) is a global group providing mobile communication
services to financial institutions, e-commerce players, OTTs,
software companies, logistic enablers, healthcare providers,
retailers, and other large organizations worldwide.
Through its proprietary platform and robust APIs, Kaleyra
manages multi-channel integrated communication services, consisting
of messaging, rich messaging and instant messaging, video, push
notifications, e-mail, voice services, and chatbots.
Kaleyra's technology makes it possible to safely and securely
manage billions of messages monthly with over 1600 operator
connections in 190+ countries, including all tier-1 US
carriers.
Kaleyra Contacts
Marketing Contacts:
Zephrin
Lasker
Senior Vice President, Marketing & Strategic Alliances
zephrin.lasker@kaleyra.com
Lori Perkins
Senior Director – Marketing and Communications
lori.perkins@kaleyra.com
Investor Contacts:
Shannon
Devine or Mark
Schwalenberg
MZ North America
203-741-8811
KLR@mzgroup.us
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SOURCE Kaleyra US