Zebra Banking Survey Finds Half of Employees May Quit Due to Outdated Tech
18 3월 2024 - 9:00PM
Business Wire
Bank branch employees require modern technology
to enhance job efficiency and elevate customer satisfaction
Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital
solution provider enabling businesses to intelligently connect
data, assets, and people, today announced the results of its fifth
annual International Branch Banking Employee Survey. The survey
revealed about half of managers and staff (52% and 49%,
respectively) intend to leave their positions in the next 12 months
because of low job satisfaction. About half (49%) of branch
employees spend more time weekly on administrative and operational
tasks than on serving customers. Almost 80% of respondents want
modern technology in their branches to reduce the time spent on
non-customer facing activities.
Another finding in the study showed 75% of customers are waiting
in line for more than six minutes, and a quarter shared that their
wait times exceeded 11 minutes. Findings revealed that outdated
tech and legacy systems are not meeting employee and customer
expectations. The latest workforce and task management solutions –
like Zebra’s Workcloud – enable employees to spend more time with
customers, reduce customer wait times and improve the customer
experience overall.
According to survey respondents, 88% were not satisfied with
their current scheduling process and 84% would prefer to manage
their calendar on their phone. More than half of the respondents
indicated they don’t have the ability to incorporate personal
preferences when managing their schedules.
“Banks that implement solutions to improve job satisfaction and
customer experience stand to emerge as winners,” said Suresh Menon,
Senior Vice President and General Manager, Software and Solutions,
Zebra Technologies. “Our full-featured software suite streamlines
operational tasks for branch staff and provides the flexibility to
manage schedules efficiently. Banks that delay investing in the
right technology risk increased costs for recruitment, training,
and diminished customer loyalty due to lower quality of
service.”
Zebra is attending CBA Live on March 25-27, 2024, where the
company will be demonstrating Zebra’s Workcloud Workforce
Optimization Suite and its AI-powered banking solutions. This offering provides bank employees additional
controls over complex aspects of their scheduling and task
management to increase efficiency, improve customer loyalty and
employee retention.
KEY TAKEAWAYS
- Zebra’s fifth annual International Branch Banking Employee
Survey revealed that nearly half of the branch managers and
employees may leave due to low job satisfaction, driven by outdated
branch tech.
- Nearly 80% of branch employees want modern technology in their
branches to reduce the time spent on non-customer facing
activities. Respondents indicated it would also increase their job
satisfaction.
- Survey findings indicate that outdated bank branch technology
reduces customer satisfaction: 75% of customers reported waiting in
line for more than six minutes, and 25% over 11 minutes.
- Zebra’s banking workforce management solutions, part of Zebra
Workcloud, provide bank employees additional controls over complex
aspects of their scheduling and task management to increase
efficiency, improve customer loyalty and employee retention.
- Visit Zebra booth #109 at CBA Live on March 25-27, 2024 in
Washington, D.C.
SURVEY BACKGROUND AND METHODOLOGY
The fifth annual International Branch Banking Employee Survey
was conducted in December 2023 by third-party research firm Survey
Monkey. It includes feedback from over 1,300 bank branch employees
from the United States and the United Kingdom. Learn more here.
ABOUT ZEBRA TECHNOLOGIES
Zebra (NASDAQ: ZBRA) helps organizations monitor, anticipate,
and accelerate workflows by empowering their frontline and ensuring
that everyone and everything is visible, connected and fully
optimized. Our award-winning portfolio spans software to
innovations in robotics, machine vision, automation and digital
decisioning, all backed by a +50-year legacy in scanning,
track-and-trace and mobile computing solutions. With an ecosystem
of 10,000 partners across more than 100 countries, Zebra’s
customers include over 80% of the Fortune 500. Newsweek recently
recognized Zebra as one of America’s Most Loved Workplaces and
Greatest Workplaces for Diversity, and we are on Fast Company’s
list of the Best Workplaces for Innovators. Learn more at
www.zebra.com or sign up for news alerts. Follow Zebra’s Your Edge
blog, LinkedIn, Twitter and Facebook, and check out our Story Hub:
Zebra Perspectives.
ZEBRA and the stylized Zebra head are trademarks of Zebra
Technologies Corp., registered in many jurisdictions worldwide. All
other trademarks are the property of their respective owners. ©2024
Zebra Technologies Corp. and/or its affiliates.
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version on businesswire.com: https://www.businesswire.com/news/home/20240318722701/en/
Media Contact: Denis Klimentov Zebra Technologies
+1-905-812-6391 denis.klimentov@zebra.com
Industry Analyst Contact: Kasia Fahmy Zebra Technologies
+1-224-306-8654 k.fahmy@zebra.com
Zebra Technologies (NASDAQ:ZBRA)
과거 데이터 주식 차트
부터 4월(4) 2024 으로 5월(5) 2024
Zebra Technologies (NASDAQ:ZBRA)
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부터 5월(5) 2023 으로 5월(5) 2024