Vitacost.com, Inc. Named Top 10 in Customer Satisfaction Survey
21 6월 2012 - 9:00PM
Vitacost.com, Inc. (Nasdaq:VITC), a leading online retailer of
health and wellness products, announced that it achieved the 7th
highest score in the ForeSee E-Retail Satisfaction Index for Spring
2012, maintaining its top 10 status for the third year in a row.
ForeSee's customer satisfaction ratings are done using the American
Customer Satisfaction Index (ACSI) methodology, a sophisticated
scientific formula developed at the University of Michigan that
predicts consumer spending behavior.
"Since 2010, Vitacost.com has continued to generate an
impressive customer satisfaction score," said Larry Freed,
President and CEO of ForeSee. "The results of this survey speak to
Vitacost.com's consistent commitment to customer satisfaction,
which we believe is the most important metric an organization can
track."
"We are extremely pleased to achieve this recognition from
ForeSee for the third year in a row as we are focused on delivering
a high quality customer experience," commented Jeffrey Horowitz,
Vitacost.com's Chief Executive Officer. "We believe our
attractive value proposition including a broad healthy living
product selection, discounted pricing model, and superior customer
service has enabled us to receive this prestigious
award."
About ForeSee
As a pioneer in customer experience analytics, ForeSee
continuously measures satisfaction across customer touch points and
delivers critical insights on where to prioritize improvements for
maximum impact. Because ForeSee's superior technology and proven
methodology connect the customer experience to the bottom line,
executives and managers are able to drive future success by
confidently optimizing the efforts that will achieve business and
brand objectives. The result is better business for companies and a
better experience for consumers. Visit www.foresee.com for customer
experience solutions and original research.
About Vitacost.com, Inc.
Vitacost.com, Inc. (Nasdaq:VITC) is a leading online retailer of
health and wellness products, including dietary supplements such as
vitamins, minerals, herbs and other botanicals, amino acids and
metabolites, as well as cosmetics, organic body and personal care
products, pet products, sports nutrition and health foods.
Vitacost.com, Inc. sells these products directly to consumers
through its website, www.vitacost.com. Vitacost.com, Inc. strives
to offer its customers the broadest selection of healthy living
products, while providing superior customer service and timely and
accurate delivery.
CONTACT: Investor Contact:
Vitacost.com
Kathleen Reed
Director of Investor Relations
561.982.4180
ICR, Inc.
John Mills
Senior Managing Director
310.954.1105
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