Broadband provider prepares network and
response teams to address potential service issues in addition to
sharing safety tips and resources
ENGLEWOOD, Colo., June 1, 2023
/PRNewswire/ -- WOW! Internet, TV & Phone (NYSE: WOW), a
leading broadband services provider, today announced the company is
preparing for the 2023 hurricane season. While a less active
hurricane season is expected this year, WOW! continues to ensure
its response teams are prepared to quickly and safely address
service interruptions that may result from severe weather. WOW! is
proactively testing resilience, fortifying its network, and
updating crisis and business continuity plans in its southern
markets.
According to the latest forecast from the National Oceanic and
Atmospheric Administration (NOAA), the 2023 Atlantic hurricane
season, which runs from June through November, will have
near-normal activity and the Atlantic region is predicted to
experience between 12-17 named storms and five to nine could become
hurricanes. In response to imminent storms, WOW! will mobilize
mission critical teams and resources to respond to any reported
outages as safely and quickly as possible.
"While the hurricane season is anticipated to be less intense
this year, WOW! remains steadfast in urging residents in its
southern footprint to follow the tips provided below to stay
connected in the event of a storm," said Ed
Sesi, vice president of operations and sales for WOW!.
"Internet access is crucial to accessing critical services and
staying in touch with loved ones, and WOW! is well prepared to
quickly respond to storm-related service issues."
WOW! is sharing the following tips and resources with all
residents in its markets where hurricanes are prone to occur.
WOW! Hurricane and Tropical Storm Tips:
- Preload the wowway.com website on mobile devices prior to a
storm and have the WOW! customer service phone number 1-855-
4-WOW-WAY written down in the event they need to report an
outage.
- The most effective way for residents to receive real-time
updates on their WOW! services in areas impacted by a hurricane or
tropical storm is to visit wowway.com or to call
1-855-4-WOW-WAY.
- Program emergency contact numbers and e-mail addresses into
your phone including the police and fire departments, nearest
hospital and important friends or family members.
- Keep mobile devices fully charged and dry while electrical
power is still functional. Have a backup power supply, like a car
charger or a portable battery, if possible and a safe, dry place to
keep devices. Plastic zipper bags can be utilized for additional
protection from water damage.
- If you are likely to lose electrical power, WOW! recommends
unplugging equipment or using surge protectors to protect devices
from damage when power is restored.
- If customers have electrical power but WOW! service is not
functional, WOW! recommends customers restart or reset devices,
including wireless gateways, modems, routers and cable boxes.
About WOW! Internet, TV & Phone
WOW! is one of the
nation's leading broadband providers, with an efficient and
high-performing network that passes nearly 2 million residential,
business and wholesale consumers. WOW! provides services in 15
markets, primarily in the Midwest and Southeast, including
Michigan, Alabama, Tennessee, South
Carolina, Georgia and
Florida, including the new
all-fiber network in Central
Florida. With an expansive portfolio of advanced services,
including high-speed Internet services, cable TV, home phone,
mobile phone, business data, voice, and cloud services, the company
is dedicated to providing outstanding service at affordable prices.
WOW! also serves as a leader in exceptional human resources
practices, having been recognized nine times by the National
Association for Business Resources as a Best & Brightest
Company to Work For in the Nation, winning the award for the last
five consecutive years and making the 2022 Top 101 National Winners
list. Visit wowway.com for more information.
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SOURCE WideOpenWest, Inc.