WITS Witness Systems (MM)

Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today launched a blog that shares perspectives, trends, challenges and success stories from customer-centric organizations across the globe, beginning in the Asia Pacific region. Taking place through the end of September, Principal Global Market Consultants Oscar Alban and Bill Durr are visiting such destinations as Auckland, Bangalore, Bangkok, Kuala Lumpur, Manila, Melbourne, Mumbai, Noida, Shanghai, Singapore, Sydney, Tokyo and Wellington as part of a three week seminar series. There, they will meet with a variety of organizations to address customer service strategies, retention and loyalty techniques, evolving technology platforms - including IP, and overall best practices in today's fast-paced business environment. During this fifth annual multi-city Asia Pacific tour, Alban and Durr will log their findings and interactions in the Witness Systems blog located at www.improveeverything.com. Their perspectives will explore how organizations balance customer satisfaction, revenue targets and the cost of delivering high quality service. Blog entries also will provide an inside look at international contact center trends and how adopting a "customer-centric" management strategy can help drive business processes. "Balancing customer satisfaction, revenue generation and customer service operations at the highest level isn't easy, and it's made even more challenging by the often siloed areas of the enterprise outside the call center that provide service throughout the customer lifecycle," said Alban. "This tour is designed to share workforce optimization techniques and introduce a new pragmatic way of approaching customer service. We're excited to relay our findings." Please continue to visit www.improveeverything.com from September 11-29 to learn more about Alban and Durr's journey across this growing region, which includes a host of diverse, exciting and high-growth markets. Blog entries will be updated regularly each week during the month. About Oscar Alban Oscar Alban serves as principal global market consultant for Witness Systems. Before joining the company, he spent 12 years with a Fortune 500 organization, where he managed its 1,200-person inbound/outbound contact center. With more than 20 years of contact center experience, he regularly serves in a speaking capacity at industry trade shows and conferences. He also performs consulting engagements at customer sites worldwide, where he focuses on the mission critical aspects of capturing customer intelligence and optimizing workforce performance. About Bill Durr Bill Durr serves as principal solutions consultant for Witness Systems. With more than 25 years in the market, he has held a variety of sales, marketing and management roles for major contact center vendors and worked as a consultant for centers challenged with meeting their performance objectives. Durr is a frequent speaker at industry events - where he addresses themes around workforce performance and contact center evolution. He also has published two books: Building a World-Class Inbound Call Center and Navigating the Customer Contact Center in the 21st Century. About Impact 360 Impact 360(TM) from Witness Systems unifies software and services for quality monitoring, compliance/full-time recording, workforce management, performance management and e-learning under a framework that provides a single user interface and centralized administration and reporting. Across TDM, IP and mixed telephony environments, it maximizes the information flow within enterprises, businesses and call centers, providing deep insight into workforce performance, caller interactions and customer service processes, while driving cost savings, strategic decision-making and competitive advantage. Impact 360 enhances the customer experience by providing visibility into a company's entire customer service lifecycle - from planning and establishing goals to scheduling and deploying the appropriate staff; from measuring and recording their performance to using that information to investigate and analyze results; and from changing business processes and goals based on this analysis to honing employee skills to meet those goals. About Witness Systems Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360(TM) solution features quality monitoring, compliance and IP recording, workforce management, performance management and e-learning. Primarily deployed in contact centers - as well as the remote, branch and back offices of global organizations - the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "will," "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission. Additional risks that could cause actual future results to differ materially from current expectations include the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.