Collaboration aims to optimize customer
service management and streamline agreement processes
globally
TEANECK,
N.J., April 18, 2025 /PRNewswire/
-- Cognizant (Nasdaq: CTSH) announced today an expanded
partnership with Docusign (Nasdaq: DOCU), the Intelligent
Agreement Management company, to enhance customer support and drive
digital transformation. This collaboration expands the existing
360-degree relationship with Cognizant as a services provider,
go-to-market partner and customer, deepening the strategic
partnership.
Cognizant and Docusign are working together to provide
innovative intelligent agreement management (IAM) solutions that
optimize customer service management and streamline agreement
processes globally.
As part of a multi-year agreement, Cognizant will provide
comprehensive customer support services for Docusign, including
assistance with eSignature, billing inquiries and technical
support.
Over the course of the agreement, Cognizant and Docusign plan to
focus on:
- Real-time customer assistance: Seeking to quickly and
efficiently address technical issues and inquiries, with the goal
of further improving customer satisfaction.
- Learning and development resources: Developing
comprehensive training with the aim of helping customers deploy
Docusign solutions effectively and achieve business
objectives.
- Expanded back-office support: Planning to enhance
service management and maintain seamless operations for customers,
contributing to overall efficiency.
- Onboarding consultations: Collaborating to provide new
customers with important tips and help for set up, launch and
managing Docusign solutions easily, including offering
recommendations on connecting other systems with Docusign.
"We are thrilled to expand our partnership with Cognizant," said
Kelly Morgan, Chief Customer
Officer, of Docusign. "Together we have the opportunity to expedite
the advancement of our Docusign IAM platform and deliver more
intelligent and efficient solutions to our customers. Cognizant's
expertise in AI and digital transformation will empower us to
continue driving innovation and effectively address the
ever-changing demands of our customers."
"Our collaboration with Docusign allows us to help them improve
service performance and provide a superior customer experience,"
said Anurag Sinha, Senior Vice
President and Business Unit Head of Communications, Media and
Technology, of Cognizant. "By introducing advanced digital
solutions, we are optimizing service delivery and ensuring
Docusign's customers receive the support they need."
About Cognizant
Cognizant (Nasdaq: CTSH) engineers
modern businesses. We help our clients modernize technology,
reimagine processes, and transform experiences so they can stay
ahead in our fast-changing world. Together, we're improving
everyday life. See how at www.cognizant.com or
@cognizant.
For more information, contact:
Katrina Cheung
Katrina.Cheung@Cognizant.com
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SOURCE Cognizant Technology Solutions Corporation
