Dell OEM Solutions Helps Customers Manage and Stabilize Product Lifecycles with New OEM XL Program
11 5월 2011 - 10:00PM
Business Wire
Dell OEM Solutions today announced the OEM XL program designed
to provide additional control and planning support for OEM
customers with business exposure to rapid technology transitions
and changes. The program helps those customers better manage the
lifecycles of their products through stability of core components
and longer platform transition periods, enabling them to lower
recertification costs and avoid service-strategy updates that would
be required to handle unexpected component changes.
The XL server and business client platforms currently offered
under the program include Dell Precision T5500 desktop workstation,
Dell Precision R5500 rack workstation and Dell PowerEdge R210, R210
II, R610 and R710 rack servers. In addition, Dell offers the
OptiPlex XE, a long-life industrial PC that comes with a three-year
purchase window plus five-year optional warranty, component-level
stability to reduce requalification and tolerance for hot, dusty
and wet environments.
Stability & Longevity of XL Products
The XL program guarantees customers platform stability with
fewer component changes during the life of their product. The base
platform of the product has a locked bill of materials so customers
do not have to worry about critical components changing that impact
software image compatibility including the CPU, chipset,
motherboard and graphics cards. Customers are given a six-month
roadmap and outlook for any pending changes of non-core components
such as BIOS, firmware and hard drive capacities. Only non-critical
components that do not impact the solution, like fans, power
supplies, and chassis, may change during the life of the
product.
In addition to a stable platform, the XL program provides
customers a longer transition period between old and new platforms.
Every XL platform is available for purchase for an additional 12
months after the launch of the replacement product. This provides
Dell OEM customers 12 months to develop, test and launch the
product before transitioning off of their old platform.
Global Support for XL Platforms
Dell incorporates comprehensive global support of up to five
years into every XL platform. Dell OEM Solutions customers have
access to 24x7 call centers, same or next business day parts
delivery, Dell Online Self Dispatch for parts, 500 parts depots and
5 global command centers¹.
In addition, Dell has exclusively tailored Dell ProSupport for
OEM customers, which delivers flexible support services including a
90 day extension for warehousing and inventory management and
optional customized and extended plans.
Quotes
“With the rapid rate of technology refresh in the server
industry, it can be difficult to maintain a product portfolio,
while focusing on new product development,” said Scott Gnau, chief
development officer, Teradata Corporation. “The Dell XL program
enables Teradata to adeptly manage its server refresh program in a
way that is highly sustainable for our customers and protects their
IT investments.”
“The Dell OEM XL program helps make it even easier for our
worldwide customer base to take advantage of our robust V-Series™
appliance, which is a key delivery channel for our flagship
Websense® TRITON™ solution,” said David Meizlik, director of
product and marketing communications for Websense. “Our time to
market is faster, enabling thousands of companies to have unified
Web security, email security, and data loss prevention on one
integrated Websense V-Series appliance.”
“We developed the XL program in direct response to customer
demands for more stable platforms requiring less change and
recertification. This increased stability is a huge cost saver,
especially in industries where there are considerable regulatory
requirements such as healthcare,” said Sameer Garde, vice president
and general manager of Dell OEM Solutions. “FDA recertification
each time there are hardware changes can run $100K plus per change.
By offering longer lifecycles, we can decrease customer costs by as
much as 50 percent.”
About Dell
Dell (NASDAQ: DELL) listens to customers and delivers innovative
technology and services that give them the power to do more. Dell
OEM Solutions helps its customers find more balance between
execution and innovation with dedicated OEM resources,
industry-standard hardware and global services and support
capabilities. Dell helps its OEM customers improve their time to
profit and run their operations more efficiently for increased
competitive edge. Learn more at www.dell.com/oem.
Dell, Dell Precision, OptiPlex and PowerEdge are trademarks of
Dell Inc. Dell disclaims any proprietary interest in the marks and
names of others.
¹ Availability and terms of Dell Services vary by region. For
more information, visit www.dell.com/servicedescriptions.
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