New research from the Hackett Group regarding best-in-class companies confirms this view. Not everyone may agree, but companies that consistently outperform their peers utilize IT more effectively, said Erik Dorr, a senior business advisor and one of the report's authors. "This superior IT performance is actually only correlated with superior performance in other SG&A functions. So, for a lot of CIOs, they still are fighting this battle with their management. So this gives them some ammunition in hand to make the case that IT does matter." In other words, you can field the best technology available, run your department mean and lean, hire the best and brightest, etc. but, if you don't have management's backing and user buy-in, much of what you do will never make your IT shop's performance "world-class," said Dorr. Click Here to Link to Full Text of Article or visit the following URL: http://www.cioupdate.com/budgets/article.php/3683641 To see Hackett�s Research Insight, which provides more details on this research, please click on the following link: http://www.thehackettgroup.com/insights/roi/. For more press coverage of Hackett�s research and insights in leading business and trade publications, visit: http://www.thehackettgroup.com/press/ About The Hackett Group The Hackett Group, a global strategic advisory firm (NASDAQ: ANSR), is a leader in best practice research and advisory programs, benchmarking and transformation consulting services, including shared services, offshoring and outsourcing advice. Utilizing best practices and implementation insight from more than 4,000 benchmarking studies, executives use Hackett's empirically based approach to quickly define and prioritize initiatives, and to leverage proven strategies that enable world-class performance. Through its sister company REL, Hackett offers working capital solutions focused on delivering significant cash flow improvements. Hackett has worked with 2,700 major corporations and government agencies, including 88% of the Dow Jones Global Titans and 73% of the Fortune 100. More information on The Hackett Group is available: by phone at (770) 225-7300; by e-mail at info@thehackettgroup.com; or on the Web at www.thehackettgroup.com.
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