Coveo (TSX:CVO), a leader in AI platforms that enable
individualized, connected, and trusted digital experiences at scale
with AI search, GenAI answering, and AI recommendations today
announced that Coveo Relevance Generative AnsweringTM is now live
across Coveo’s own customer self-serve experiences: in-product
help, documentation and community, showcasing a connected
generative experience across multiple touchpoints and secure
sources of content. To develop this best-in-class GenAI offering,
Coveo is currently working with 20 design partners, such as
Informatica, Synopsys, VMware, Xero, and Zoom, as well as 25
additional customers in its advisory group.
“For more than a decade, Coveo has been focused on deploying AI
with hundreds of leading global enterprises,” said Patrick Martin,
General Manager, Service at Coveo. “The go-live of Coveo Relevance
Generative Answering is the latest step in this journey. This
capability addresses the changing expectations in employee and
customer experiences by offering them solutions to help them better
self-serve, obtain immediate and accurate advice, and gain stronger
proficiency. We want companies to not only be able to leverage
GenAI technology but also to thread it into their entire digital
journeys so they can deliver the customer and employee experience
outcomes they want to achieve, from increasing CSAT to lowering
cost to serve.”
Coveo Relevance Generative AnsweringTM is a powerful and natural
extension of Coveo's market-leading AI platform, combining Large
Language Model (“LLM“) technology with its secure indexing and AI
relevance capabilities. It is built for customer and employee
experiences, at scale. Coveo's generative answering is accurate,
trusted, and ready for enterprises.Removing silos, and
managing complexity and compliance from enterprise generative
answeringAfter more than a decade of experience helping
enterprises with unifying content securely, expanding connectivity
across tech stacks, and leveraging use-case specific AI, Coveo is
in a unique position to deliver secure and relevant generated
answers to large enterprises. Coveo's foundation of secure
connectivity, indexing, search and AI has made it possible to
personalize anonymous and authenticated sessions along entire
digital journeys, while managing content access via permissions.
Coveo embeds generative answering across the customer experience,
allowing enterprises to generate answers across multiple
touchpoints, from any source of structured or unstructured content,
all with one AI platform.
As "Customer Zero", Coveo has enabled Relevance Generative
Answering across its in-product help, documentation, and community.
Search and generative answering cannot operate as separate silos;
Coveo Relevance Generative Answering bridges the gap to deliver a
unified and consistent user experience through:
- System Integrations: integrate to your
existing tech stack – Salesforce, ServiceNow, SAP, Adobe, Zendesk
and more;
- Connected journey, regardless of channel –
Web, in-product, chatbot, voice support can be seamlessly
integrated to provide a consistent and unified user experience,
avoiding siloed interactions;
- Unified index: ability to get real-time
content (both structured and unstructured) wherever it resides –
Confluence, Sharepoint, Google Drive, YouTube, CRM, knowledge
bases, databases and more, enabling exponential growth in
generative AI capabilities;
- Security and privacy: built-in management of
permissions and security of content used for answer
generation;
- Personalization: personalized content
recommendations for authenticated and anonymous sessions, powered
by AI, based on user context, behavior and intent detection
mechanisms;
- Veracity: an accurate, tailored answer is
generated. Factual, up-to-date – complete with citations for
traceability.
Join us at Coveo Relevance 3600 to discover what is new
from Coveo and learn how to deploy secure, trusted GenAI at
enterprise scale within all customer and employee experiences,
today.
About CoveoWe believe AI is a competitive
imperative to deliver the relevant and effective digital
experiences people expect, at scale, while maximizing business
outcomes and profitability. Coveo accelerates the adoption of AI
platforms in enterprises, helping them deliver individualized,
trusted, and connected experiences that lead to exceptional
business performance.
The Coveo Relevance Cloud™ platform is a market-leading AI
platform that combines AI search, AI recommendations, GenAI
answering, AI models and analytics. Our platform drives
personalization and merchandising intelligence in digital
experiences across commerce, service, website, and workplace
applications. Coveo’s platform is designed for scale, security and
compliance, and can easily integrate into almost any digital user
experience a large enterprise delivers with trust. Our platform is
cloud-native SaaS, multi-tenant, API-first, and headless.
Coveo has been a pioneer in the application of AI within
enterprise digital experiences for more than a decade. Our Coveo
Relevance Generative Answering™ capability, which integrates LLM
technology with Coveo’s platform to feed generative AI with a
common, secure unified index and real-time content and embeddings,
helps to drive relevance at scale and consistent factuality, with
secure and traceable sources of truth across all channels.
Specifically, this helps to solve the key challenges of utilizing
generative AI for enterprise use cases.
We help hundreds of the world’s leading brands create tangible
financial value. We believe our platform is differentiated by its
sophisticated applied AI, designed to deliver highly relevant,
bespoke digital experiences that drive superior business outcomes.
In addition, our platform’s scalability, rapid time to value,
enterprise-grade security and compliance, and native integrations
with other third-party technology applications set us apart. We are
a Salesforce Summit ISV Partner, an SAPⓇ Endorsed App, and an Adobe
Gold Partner.
Coveo is a trademark of Coveo Solutions, Inc.
Stay up to date on the latest Coveo news and content by
subscribing to the Coveo blog, and following Coveo on LinkedIn,
Twitter, and YouTube.
Forward-Looking Information
This press release contains “forward-looking information” and
“forward-looking statements” within the meaning of applicable
securities laws (collectively, “forward-looking information”). This
forward-looking information is identified by the use of terms and
phrases such as “may”, “would”, “should”, ”could”, “might”, “will”,
“achieve”, “occur”, “expect”, “intend”, “estimate”, “anticipate”,
“plan”, “foresee”, “believe”, “continue”, “target”, “opportunity”,
“strategy”, “scheduled”, “outlook”, “forecast”, “projection”, or
“prospect”, the negative of these terms and similar terminology,
including references to assumptions, although not all
forward-looking information contains these terms and phrases. In
addition, any statements that refer to expectations, intentions,
projections, or other characterizations of future events or
circumstances contain forward-looking information. Statements
containing forward-looking information are not historical facts but
instead represent management’s expectations, estimates, and
projections regarding future events or circumstances.
Forward-looking information is necessarily based on a number of
opinions, estimates, and assumptions that we considered appropriate
and reasonable as of the date such statements are made. Although
the forward-looking information contained herein is based upon what
we believe are reasonable assumptions, actual results may vary from
the forward-looking information contained herein. Certain
assumptions made in preparing the forward-looking information
contained in herein include, without limitation: our ability to
capitalize on growth opportunities and implement our growth
strategy; our ability to attract new customers, both domestically
and internationally; the success of our efforts to expand our
product portfolio and market reach; our ability to maintain
successful strategic relationships with partners and other third
parties; our future capital requirements; the available liquidity
under our revolving credit facility; the accuracy of our estimates
of market opportunity and growth forecasts; our success in
identifying and evaluating, as well as financing and integrating,
any acquisitions, partnerships, or joint ventures; our ability to
execute on our expansion plans; and the future impact of the
COVID-19 pandemic. Moreover, forward-looking information is subject
to known and unknown risks, uncertainties, and other factors, many
of which are beyond our control, that may cause the actual results,
level of activity, performance, or achievements to be materially
different from those expressed or implied by such forward-looking
information, including but not limited to macro-economic
uncertainties and the risk factors described under “Risk Factors”
in the Company’s most recently filed Annual Information Form
available under our profile on SEDAR+ at www.sedarplus.ca. There
can be no assurance that such forward-looking information will
prove to be accurate, as actual results and future events could
differ materially from those anticipated in such information.
Accordingly, prospective investors should not place undue reliance
on forward-looking information, which speaks only as of the date
made.
Moreover, we operate in a very competitive and rapidly changing
environment. Although we have attempted to identify important risk
factors that could cause actual results to differ materially from
those contained in forward-looking information, there may be other
risk factors not presently known to us or that we presently believe
are not material that could also cause actual results or future
events to differ materially from those expressed in such
forward-looking information. You should not rely on this
forward-looking information, as actual outcomes and results may
differ materially from those contemplated by this forward-looking
information as a result of such risks and uncertainties. Additional
information will also be set forth in other public filings that we
make available under our profile on SEDAR+ at www.sedarplus.ca from
time to time. The forward-looking information provided in this
press release relates only to events or information as of the date
hereof, and are expressly qualified in their entirety by this
cautionary statement. Except as required by law, we do not assume
any obligation to update or revise any forward-looking information,
whether as a result of new information, future events, or
otherwise, after the date on which the statements are made or to
reflect the occurrence of unanticipated events.
Highwire PRCoveomedia@coveo.com+1 418-263-1111
Coveo Solutions (TSX:CVO)
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Coveo Solutions (TSX:CVO)
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