SAN FRANCISCO, Sept. 16, 2015 /PRNewswire/ -- DREAMFORCE
2015 -- Salesforce [NYSE: CRM], the Customer Success Platform and
world's #1 CRM company, announced today that Western Union [NYSE:
WU] is transforming engagement with customers -- and its network of
more than 500,000 agents -- with Salesforce. Western Union is using
the power of Sales Cloud, Community Cloud, Analytics Cloud and
App Cloud to automate previously
paper-based processes, which has reduced the time needed to onboard
a new agent. In addition, custom apps built on App Cloud help Western Union agents comply with
complex financial services regulations and provide them with access
to the latest company marketing collateral. Commercial customers
are able to use custom apps for credit management and transaction
invoices, and business intelligence empowers Western Union to make
critical business decisions through access to the vast amount of
agent and location data.
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"Speed, convenience and trust mean everything to our global
customers, and that's why we turned to Salesforce," said John
"David" Thompson, EVP, global operations and technology and CIO,
Western Union. "Our customers need to move money nearly anywhere in
the world in a matter of minutes--in a retail setting, online or
with a mobile device. Salesforce powers this experience, regardless
of the channel the customer selects, which is critical to better
understand client needs and build a 360-degree view of their
relationships with Western Union."
"Western Union is in the midst of an amazing transformation,
expanding into new lines of service," said Alex Dayon, president of products, Salesforce.
"With Salesforce, Western Union has the platform to engage its
network of more than 500,000 agents in more than 200 countries and
connect 1-to-1 with customers through new experiences."
About Western Union
The Western Union Company (NYSE:
WU) is a leader in global payment services. Together with its Vigo,
Orlandi Valuta, Pago Facil and Western Union Business Solutions
branded payment services, Western Union provides consumers and
businesses with fast, reliable and convenient ways to send and
receive money around the world, to send payments and to purchase
money orders. As of June 30, 2015,
the Western Union, Vigo and Orlandi Valuta branded services were
offered through a combined network of over 500,000 agent locations
in 200 countries and territories and over 100,000 ATMs and kiosks,
and included the capability to send money to millions of bank
accounts. In 2014, The Western Union Company completed 255 million
consumer-to-consumer transactions worldwide, moving $85 billion of principal between consumers, and
484 million business payments. For more information, visit
www.westernunion.com.
About Salesforce
Salesforce, the Customer Success
Platform and world's #1 CRM, empowers companies to connect with
their customers in a whole new way. For more information about
Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit, http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
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SOURCE Salesforce