Western Union Invests in Technology to Strengthen Consumer Value Proposition Across Retail, Online and Mobile Platforms
24 6월 2013 - 9:30PM
Business Wire
The Western Union Company (NYSE: WU), a leader in global payment
services, today announced an internal Big Data initiative designed
to help define and capture growth opportunities within the
company’s digital, retail and stored value businesses.
Working with TIBCO Software Inc. (NASDAQ: TIBX), Western Union
will leverage internal Big Data analysis to anticipate consumer
trends, and ultimately customize the company’s customer engagement
strategies according to an individual’s unique needs. In addition,
the company will work with TIBCO to streamline the systems
integration process for Western Union’s Global Share stored value
platform.
“We manage a considerable amount of data—last year alone we
completed more than 231 million consumer-to-consumer transactions
and 432 million business payments,” said David Thompson, executive
vice president, global operations and technology, chief information
officer, Western Union. “Big Data analysis of our information will
increase Western Union’s productivity and support innovation by
capturing the right information, at the right time, so we can act
on it in a proactive manner.”
Western Union will utilize a number of TIBCO’s solutions for the
internal Big Data initiative, including:
- A high-performance event processing
platform that facilitates real-time decision making;
- An in-memory data grid enabling
immediate sharing and processing of internal Big Data; and
- A scalable middleware platform that
helps automate business processes and integrate the company’s
retail locations with its online and mobile offerings.
“We are excited to be selected by Western Union to facilitate
real-time, automated business services,” said Raj Verma, senior
vice president, North America Sales, TIBCO Software, Inc.
“Leveraging the power of Western Union’s Big Data can support their
organization by providing a personalized customer experience across
multiple channels and platforms, and unlock the true potential of
Western Union’s global scale."
In 2012, Western Union moved 28 transactions per second, on
average, across 200 countries and territories in 120
currencies.
Western Union’s Global Operations and Technology group develops
and builds the infrastructure to support these transactions, and
the next generation of payment products and services. The group is
responsible for maximizing the efficiency and quality of solutions
delivered to the company’s global Agent network, as well as its
growing digital presence.
About Western Union
The Western Union Company (NYSE: WU) is a leader in global
payment services. Together with its Vigo, Orlandi Valuta, Pago
Facil and Western Union Business Solutions branded payment
services, Western Union provides consumers and businesses with
fast, reliable and convenient ways to send and receive money around
the world, to send payments and to purchase money orders. As of
March 31, 2013, the Western Union, Vigo and Orlandi Valuta branded
services were offered through a combined network of approximately
515,000 agent locations in 200 countries and territories and
approximately 100,000 ATMs. In 2012, The Western Union Company
completed 231 million consumer-to-consumer transactions worldwide,
moving $79 billion of principal between consumers, and 432 million
business payments. For more information, visit
www.westernunion.com.
About TIBCO
TIBCO Software Inc. (NASDAQ: TIBX) is a provider of
infrastructure software for companies to use on-premise or as part
of cloud computing environments. Whether it's efficient claims or
trade processing, cross-selling products based on real-time
customer behavior, or averting a crisis before it happens, TIBCO
provides companies the two-second advantage® – the ability to
capture the right information, at the right time, and act on it
preemptively for a competitive advantage. More than 4,000 customers
worldwide rely on TIBCO to manage information, decisions,
processes, and applications in real time. Learn more at
www.tibco.com.
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Western UnionAndrew Silver, +1
720-332-4119andrew.silver@westernunion.com
Western Union (NYSE:WU)
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