NICE Receives Frost & Sullivan’s 2023 Customer Value Leadership Award
02 4월 2024 - 9:00PM
Business Wire
NICE recognized by leading analyst as best in
class in the North American AI-enhanced workforce optimization
industry
NICE (Nasdaq: NICE) today announced that it has
received Frost & Sullivan’s 2023 Customer Value Leadership
Award. Frost & Sullivan said that NICE has been a top-tier
innovator since its founding in 1986, now leading the CCaaS
industry with a rich legacy of contact center and purpose-built
Enlighten AI solutions that span the entire enterprise, from the
contact center and beyond.
For a complimentary copy of the report, click here.
Frost & Sullivan said that organizations benefit from NICE’s
comprehensive roadmap that has always been deeply attuned to the
evolving needs of the market. Frost & Sullivan highlighted that
NICE pioneered the concept of process automation earlier than its
competitors and today NICE’s customers can automate processes
across their business, saving time and money while enhancing
customer experience (CX) and employee experience (EX).
Frost & Sullivan recognized NICE's established AI platform,
Enlighten, which now leverages the latest generative AI technology
along with purpose-built AI models trained on billions of CX
interactions to deliver directly to the needs of consumers,
employees, supervisors and CX leaders and drive exceptional
business outcomes. Frost & Sullivan called out NICE’s Enlighten
Copilot solution for enabling employees and CX leaders to instantly
access relevant information and insights without the need to search
through layers of data and take action directly on the highest
priority tasks.
Frost & Sullivan also lauded NICE’s pioneering True to
Interval (TTI), a breakthrough solution that enables organizations
to manage staffing needs for synchronous and asynchronous
interactions. TTI factors in the interruptible nature of digital
interactions, allowing more accurate forecasting, scheduling, and
reporting in mixed interaction environments.
“For almost 40 years, NICE has consistently adapted to changes
in the market, expanding and enriching its solution portfolio to
address customers’ needs and stay at the forefront of the rapidly
changing contact center industry. With its steadfast investment in
R&D, particularly into advancing its Enlighten AI, coupled with
its keen acquisition strategy, NICE is well positioned as an
innovation leader, driving next-generation CX and EX with
market-leading, cutting-edge technologies,” said Nancy Jamison,
Senior Industry Director, CX Practice, Frost &
Sullivan.
Frost & Sullivan also noted NICE’s strong financial
performance, stating that its strong cloud growth is a major part
of NICE’s success.
Barry Cooper, President, CX Division, NICE, said, “NICE
is committed to delivering solutions that address our customers’
most critical needs. We anticipate the future, rolling out new,
ground-breaking innovations long before our competitors. NICE’s
recent CX AI advancements are a great example of this. NICE
Enlighten Copilot has completely transformed how employees and CX
leaders drive exceptional CX and EX. We are proud to receive this
distinction from Frost & Sullivan, a true testament to what we
continue to accomplish at NICE.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240402739718/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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