New Global Survey Finds Enterprises Lack Direction and Training for Workers on the Use of GenAI Tools
11 6월 2024 - 9:00PM
Business Wire
Annual UiPath survey finds employees believe
GenAI tools have greater context when combined with business
automation
UiPath (NYSE: PATH), a leading enterprise automation and AI
software company, today published its annual Global Knowledge
Worker Survey that uncovers how employees are using generative AI
(GenAI), the shortcomings and risks of the technology, and the
opportunity for combining GenAI with business automation.
The report—which is based on a survey of more than 9,000 workers
from around the world—revealed that employees who use GenAI tools
are saving more time in their workdays. However, those using both
GenAI and business automation together achieve substantially more
significant benefits.
While GenAI promises to revolutionize operations across
industries, there is a lack of enterprise direction and training on
the technology, leading to mistrust across global workforces.
Currently, less than half (45%) of workers have been offered
training or guidelines on how to use GenAI. Similarly, only 44% of
employees think that GenAI has the context needed from their
business’s data to support processes and drive value—though this
number increases to 85% when employees use GenAI and business
automation together.
Other key findings from this year’s report:
- GenAI provides significant time-saving benefits to
workers: 42% of respondents who have implemented GenAI have
saved 10 or more hours each week. By freeing up time in their days,
almost half of workers (48%) have been able to focus on more
creative tasks. Regionally, workers in Singapore and Hong Kong have
seen the greatest time-saving benefits from implementing GenAI
tools.
- The combination of GenAI and business automation maximizes
the business value: When asked if employees have experienced
any benefits from using GenAI and business automation software,
respondents said greater productivity/get tasks done faster (43%),
more accurate work (39%), and improved work/life balance (38%).
When workers use the technologies together, 55% saved 10+ hours at
work per week, compared to 31% of those who use only GenAI and 33%
of those who use only business automation.
- However, there is a lack of trust around GenAI tools:
Less than half (48%) of respondents indicate that they trust the
outputs they get from GenAI tools. Regionally, Japan (26%), Germany
(47%), and the U.S. (48%) trust GenAI’s outputs the least, and
Singapore (67%), Korea (63%), and Hong Kong (62%) have the greatest
trust in GenAI's outputs.
- GenAI is being applied across departments and for a variety
of processes: The most common types of tasks employees use
GenAI for include drafting communications (38%), brainstorming
(34%), and summarizing long-form content (30%).
“GenAI tools are presenting an incredible opportunity for
organizations to increase productivity and efficiencies, but
employees must be provided with the proper training and upskilling
opportunities to harness the full power of this technology,” said
Brigette McInnis-Day, Chief People Officer at UiPath. “The
technology must also be trusted and actionable—which is where
business automation platforms serve as a critical foundation. The
combination of these two technologies is a key differentiator for
companies to maximize business value from GenAI and other AI models
while empowering employees.”
The UiPath survey also uncovered that employees are feeling more
burnout than ever before, with almost a third (32%) of respondents
feeling extremely or very burnt out—compared to 29% of employees
last year. GenAI presents an opportunity to alleviate the
burdensome tasks that contribute to this issue; however, GenAI
deployments will only be successful if workers are trained.
To view the full findings of the report, download the complete
2024 UiPath Global Knowledge Worker Survey here.
Methodology
In partnership with Researchscape, UiPath conducted this
research via an online survey that was fielded in March–April 2024.
There were 9,047 respondents to the survey from nine countries: the
United States, Australia, Japan, Singapore, Korea, Hong Kong,
France, Germany, and the United Kingdom.
About UiPath
UiPath (NYSE: PATH) is on a mission to uplevel knowledge work so
more people can work more creatively, collaboratively, and
strategically. The AI-powered UiPath Business Automation Platform
combines the leading robotic process automation (RPA) solution with
a full suite of capabilities to understand, automate, and operate
end-to-end processes, offering unprecedented time-to-value. For
organizations that need to evolve to survive and thrive through
increasingly changing times, UiPath is The Foundation of
Innovation™.
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version on businesswire.com: https://www.businesswire.com/news/home/20240611686389/en/
Media Aileen Renteria UiPath pr@uipath.com UiPath Investor
Relations Allise Furlani UiPath investor.relations@uipath.com
UiPath (NYSE:PATH)
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