BUFFALO,
N.Y., Jan. 6, 2025 /PRNewswire/ -- M&T Bank
Corporation (NYSE:MTB) today announced the appointment of
Krista Phillips as its first Chief
Customer Officer.
In this newly created role, Phillips will lead and unify
M&T's customer experience, marketing, and analytics teams,
enhancing the bank's ability to offer outstanding experiences in a
rapidly evolving industry. Leveraging data and unique insights, she
and her team will address a comprehensive range of customer needs
and ensure consistent brand delivery across M&T's
footprint.
"Krista's appointment as Chief Customer Officer reinforces
M&T's longstanding commitment to placing the customer at the
center of everything we do," said Chris
Kay, M&T's Head of Enterprise Platforms. "Her extensive
experience in marketing, brand management, and customer-centric
strategies will be invaluable as we continue to evolve our
capabilities and drive our organization to the next level."
Phillips brings more than 25 years of experience in the
financial services industry. Most recently, she served as Executive
Vice President leading consumer credit cards and enterprise
marketing at Wells Fargo. Prior to that, she was Managing Director
at Citi, where she held various senior roles, including Head of
Brand Management, Advertising, and Insights for the Global Consumer
Bank, Head of Citi Cards Products, and Product Director of
Co-brands and Loyalty.
"I am thrilled to join M&T Bank and take on the role of
Chief Customer Officer," said Phillips. "This position is
particularly meaningful to me because it aligns with my passion for
enhancing customer experiences and leveraging data-driven insights
to meet our customers' needs. I look forward to leading the
talented teams at M&T and driving forward our commitment to
putting customers at the heart of everything we do."
Phillips reports to Chris Kay and
is based in Wilmington, DE. She is
also a member of M&T Bank's Executive Leadership Team.
About M&T Bank
M&T is a financial holding
company headquartered in Buffalo, New
York. M&T's principal banking subsidiary, M&T Bank,
provides banking products and services with a branch and ATM
network spanning the eastern U.S. from Maine to Virginia and Washington, D.C. Trust-related services are
provided in select markets in the U.S. and abroad by M&T's
Wilmington Trust-affiliated companies and by M&T Bank. For more
information about M&T Bank, visit www.mtb.com.
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Media Contact:
Frank
Lentini
(929) 651-0447
flentini@mtb.com
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SOURCE M&T Bank Corporation
