Vitacost Ranks #3 in Customer Satisfaction
03 1월 2013 - 10:00PM
Vitacost.com, Inc. (Nasdaq:VITC), a leading online retailer of
health and wellness products, announced today that it has been
ranked #3 in customer satisfaction during the holiday shopping
season, surpassed only by Amazon.com and LLBean.com, according to
the ForeSee E-Retail Satisfaction Index (U.S. Holiday Edition
2012). Vitacost tied with QVC.com for the third place spot.
Vitacost.com was the #1 e-retailer among websites selling health
and beauty products.
ForeSee surveyed more than 24,000 customers
between Thanksgiving and Christmas, asking them to rate
their satisfaction with the top 100 retailers. Vitacost's score was
the third-highest of the 100 companies included in the
study. ForeSee's customer satisfaction ratings are conducted
using a sophisticated scientific methodology developed at the
University of Michigan that predicts consumer spending behavior.
"ForeSee has been measuring holiday shoppers' experiences with
the largest retail websites in America for eight consecutive years,
and this year, for the first time, we expanded the list of measured
e-commerce companies from the top 40 to the top 100," said Larry
Freed, President and CEO of ForeSee and author of the index. "Since
we expanded our pool to include smaller companies, it is indeed
quite an achievement for Vitacost.com to earn the #3 spot in our
survey achieving satisfaction levels that rival those at the top of
the industry."
Vitacost's high ranking in the ForeSee index comes on the heels
of a recent distinction from Google, which acknowledged Vitacost's
excellent customer service and reliable shipping by awarding it a
Google Trusted Store Badge. In addition, the Better Business
Bureau ranks Vitacost as an "A+" company, and the company also
holds an "Elite" rating for superior customer service from
STELLAService, an independent, third-party company that rates the
customer service performance of online retailers.
"At Vitacost.com, we strive to deliver an outstanding customer
experience, and we take great pride that ForeSee's study has
acknowledged our commitment to our customers," said Jeffrey
Horowitz, Vitacost's Chief Executive Officer. "From the discount
prices offered on nearly 40,000 name-brand health and wellness
products to the thoughtful interaction between our customer support
team and our customers, we have the customer's needs at the heart
of every aspect of our business."
About ForeSee
As a pioneer in customer experience analytics, ForeSee
continuously measures satisfaction across customer touch points and
delivers critical insights on where to prioritize improvements for
maximum impact. Because ForeSee's superior technology and proven
methodology connect the customer experience to the bottom line,
executives and managers are able to drive future success by
confidently optimizing the efforts that will achieve business and
brand objectives. The result is better business for companies and a
better experience for consumers. Visit us at www.ForeSee.com for
customer experience solutions and original research.
About Vitacost.com, Inc.
Vitacost.com, Inc. (Nasdaq:VITC) is a leading online
retailer of health and wellness products, including dietary
supplements such as vitamins, minerals, herbs and other botanicals,
amino acids and metabolites, as well as cosmetics, organic body and
personal care products, pet products, sports nutrition
and health foods. Vitacost.com, Inc. sells these
products directly to consumers through its
website, http://www.vitacost.com. Vitacost.com,
Inc. strives to offer its customers the broadest selection of
healthy living products, while providing superior customer service
and timely and accurate delivery.
CONTACT: Media/Press Contact:
ICR
Kellie Baldyga
Account Director
203.682.8325
kellie.baldyga@icrinc.com
Investor Contact:
Vitacost.com
Kathleen Reed
Director of Investor Relations
561.982.4180
Kathleen.reed@vitacost.com
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