Based on buyer reviews, LivePerson garnered
recognition for bot platform, chatbot, conversational
marketing, and live chat capabilities
NEW
YORK, May 2, 2024 /PRNewswire/
-- LivePerson (Nasdaq: LPSN), the enterprise leader in
digital customer conversations, today announced that it has been
named a Leader in G2's Grid® reports for Bot Platforms, Chatbots,
Conversational Marketing, and Live Chat. These recognitions are
based on user responses to reviews and questions on G2, the world's
largest and most trusted software marketplace.
G2 Grids represent the voice of real customers, and are meant to
help technology buyers select the best products for their
businesses and learn from peers with similar experiences. Products
in the Leader quadrant are rated highest by G2 users and achieve
high scores for market presence.
LivePerson also achieved best-in-class rankings in G2's
implementation and usability indices across AI and digital customer
conversation categories, including accolades for:
- Best Meets Requirements
- Easiest Setup
- Easiest Admin
- Easiest to Use
"At LivePerson, we form deep partnerships with our enterprise
customers so we can build the solutions that best suit their needs
— which means we're very proud to have earned these G2 recognitions
based on their direct feedback," said John
Sabino, CEO of LivePerson. "Our position as a Leader across
multiple G2 Grid reports reflects how we work hand-in-hand with our
customers to design digital transformation strategies that work for
their unique requirements and priorities."
"Rankings on G2 reports are based on data provided to us by real
software buyers," said Sara Rossio,
Chief Product Officer at G2. "Potential buyers know they can trust
these insights when researching and selecting software because
they're rooted in vetted, verified, and authentic reviews."
In G2 reports, "bot platforms" are defined as tools used to
build and deploy AI chatbots, "chatbots" are defined as
virtual assistants that conduct tasks or provide information,
"conversational marketing" is defined as engaging potential
customers with personalized, one-on-one conversations en route to
specific product recommendations or offers, and "live chat" is
defined as messaging with website visitors in real time via chat
windows.
To learn more about LivePerson's solutions for digital customer
conversations, join the company's May 23,
2024 virtual Spark product launch event or visit
www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is the
enterprise leader in digital customer conversations. The world's
leading brands — including HSBC, Chipotle, and Virgin Media — use
our award-winning Conversational Cloud platform to connect with
millions of consumers. We power nearly a billion conversational
interactions every month, providing a uniquely rich data set and
AI-powered solutions to accelerate contact center transformation,
supercharge agent productivity, and deliver more personalized
customer experiences. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
About G2
G2 is the world's largest and most trusted
software marketplace. More than 90 million people annually —
including employees at all Fortune 500 companies — use G2 to make
smarter software decisions based on authentic peer reviews.
Thousands of software and services companies of all sizes partner
with G2 to build their reputation and grow their business —
including Salesforce, HubSpot, Zoom, and Adobe. To learn more about
where you go for software, visit www.g2.com and follow us on
LinkedIn.
Media Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.