Digital twin technologies are streamlining
workflows and enabling timely interventions in manufacturing and
supply chain functions, ISG Provider Lens™ report says
The rapid rise of digital engineering technologies has led to
great expectations among European enterprises for advances across
all segments of the value chain, according to a new research report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Digital Engineering Services report
for Europe finds digital engineering services are revolutionizing
European businesses at a brisk pace. The convergence of the
physical world and digital technologies has created an
unprecedented demand for such services to help companies become
more intelligent, connected and sustainable, the ISG report
says.
“The digital landscape is changing very quickly,” said Gaurav
Gupta, partner and global head, digital engineering, for ISG.
“Providers are enhancing their portfolios by introducing digital
interventions across the product lifecycle to stay ahead of the
curve.”
Digitization has led to enormous modifications in the complete
ecosystem of a product, from R&D and design to manufacturing
and operations, the ISG report says. The rising use of industrial
IoT, immersive technologies, digital twins, digital threads and
other digital tools have significant implications for many European
industries, the report says.
Europe’s automotive industry, for one, is growing with the
adoption of intelligent and electric vehicles, the ISG report says.
Many automakers are leveraging AR/VR technologies to enhance the
experience of customer dealers, train new resources and create
digital replicas of the shop floor that can pinpoint and predict
potential failures, ISG says.
Smart factories powered by Industry 4.0 technologies are
prioritizing efficiency and innovation. According to the ISG
report, enterprises are now exploring the possibility of enhanced
digital twins that incorporate predictive AI to simulate
operational scenarios more accurately by replicating present
operations and forecasting future outcomes. The ultimate goal of
digital thread and digital twin technologies is to streamline
workflows and enable timely interventions in manufacturing and
supply chain functions, the report says.
“Enterprises in Europe are looking for providers to implement
emerging technologies and reassess and streamline business
processes and models,” said Jan Erik Aase, partner and global
leader, ISG Provider Lens Research. “Those providers should have
extensive portfolios that span a variety of technologies, not just
digital twins, but also analytics, MR/VR and robotics.”
The report also examines how the product-as-a-service (PaaS)
model is gaining momentum among enterprises in Europe.
For more insights into the digital engineering challenges facing
enterprises in Europe, such as IT/OT convergence and change
management, along with ISG’s advice for addressing them, see the
ISG Provider Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ Digital Engineering Services report
for Europe evaluates the capabilities of 41 providers across four
quadrants: Design and Development (Products, Services and
Experiences), Integrated Customer/User Engagement, Platform and
Application Services and Intelligent Operations.
The report names Accenture, Capgemini, Cognizant, HCLTech,
Infosys, TCS and Wipro as Leaders in all four quadrants, while
HARMAN and Tech Mahindra as named as Leaders in three quadrants
each. Cyient, LTIMindtree, LTTS and Persistent Systems are named as
Leaders in two quadrants each, while Akkodis, Bosch SDS,
GlobalLogic and NTT DATA are named as Leaders in one quadrant
each.
In addition, Akkodis is named as a Rising Star — a company with
a “promising portfolio” and “high future potential” by ISG’s
definition — in two quadrants, while Bosch SDS, GlobalLogic, NTT
DATA, Randstad Digital and Tech Mahindra are named as Rising Stars
in one quadrant each.
In the area of customer experience, Persistent Systems is named
the global ISG CX Star Performer for 2024 among digital engineering
services providers. Persistent Systems earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, part of
the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
A customized version of the report is available from Cyient.
The 2024 ISG Provider Lens™ Digital Engineering Services report
for Europe is available to subscribers or for one-time purchase on
this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240508119782/en/
Press: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Philipp Jaensch, ISG +49 151 730 365 76
philipp.jaensch@isg-one.com
Information Services (NASDAQ:III)
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