Vonage Contact Center for Salesforce Service
Cloud Voice Enables Automation and Intelligent Call Routing
Capabilities for Personalised Customer Experience
HOLMDEL,
N.J., June 6, 2024 /PRNewswire/ -- Vonage,
a global leader in cloud communications helping businesses
accelerate their digital transformation and a part of Ericsson
(NASDAQ:ERIC), has announced that Endress+Hauser, a Swiss-based
globally operating process and laboratory instrumentation and
automation supplier, has chosen Vonage Contact Center for Service
Cloud Voice to deliver consistent and personalised customer
experience across all channels.
With a global workforce of almost 17,000, the family-owned
company sought to fundamentally develop how they interacted with
their customers. Vonage Contact Center for Service Cloud Voice
couples their existing Salesforce CRM with Vonage Contact Center,
bringing more automation, intelligence and engagement capabilities
to the organisation on a global scale.
"Endress+Hauser was founded more than 70 years ago. While we are
proud of our history, we want to ensure we are ready for the
future," said Rob MacKenzie,
Corporate Director Sales Excellence at Endress+Hauser. "We have
staff working across different communication channels. In all
channels, our people maintain and access customer data that helps
us to improve the customer experience. Vonage Contact Center for
Service Cloud Voice enables us to integrate our communications
channels, reducing internal complexities while capturing vital
insights, ensuring no gaps in the customer journey, enhancing both
our employees' and the customers' experience."
Vonage is a leading contact centre partner for Salesforce
providing a platform to deploy valuable services for businesses
looking to manage, deploy and consolidate multiple communication
solutions in order to drive overall efficiency. Vonage's AI
capabilities, like real-time transcription, highly available global
voice and telephony network, enterprise-grade Interactive Voice
Response and omnichannel routing solutions integrate directly with
Salesforce Service Cloud Voice and Einstein Intelligence. This
allows businesses to create richer connections with their customers
and improve agent experiences with a more informed and efficient
view of the customer.
Thomas Plack, SVP and Head of
Industry at Salesforce Germany said, "Service Cloud Voice provides
agents with an integrated tool to answer, make calls and resolve
customer issues. With this seamless agent experience,
Endress+Hauser is delivering a proactive, personalised approach to
their customers."
Savinay Berry, Executive Vice
President, Product and Engineering, Vonage said, "Vonage solutions
are designed to work with organisations like Endress+Hauser, who
want to more deeply engage with customers to create memorable
customer experiences while increasing agent satisfaction and the
overall employee experience. With Vonage Contact Center for Service
Cloud Voice, we fully integrate with Salesforce to optimise
efficiency and leverage AI-based capabilities to provide a
consistent, personalised customer experience."
To find out more about Vonage, visit www.vonage.com.
Salesforce, Einstein, Service Cloud and others are among the
trademarks of Salesforce.com, inc.
About Vonage
Vonage, a global cloud communications
leader, helps businesses accelerate their digital transformation.
Vonage's Communications Platform is fully programmable and allows
for the integration of Video, Voice, Chat, Messaging, AI and
Verification into existing products, workflows and systems. The
Vonage conversational commerce application enables businesses to
create AI-powered omnichannel experiences that boost sales and
increase customer satisfaction. Vonage's fully programmable unified
communications, contact center and conversational commerce
applications are built from the Vonage platform and enable
companies to transform how they communicate and operate from the
office or remotely - providing the flexibility required to create
meaningful engagements.
Vonage is headquartered in New
Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of
Ericsson (NASDAQ: ERIC), and a business area within the Ericsson
Group called Business Area Global Communications Platform. To
follow Vonage on X (formerly known as Twitter), please visit
www.twitter.com/vonage. To follow on LinkedIn, visit
linkedin.com/company/Vonage/. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
About Endress+Hauser
Endress+Hauser is a global leader in measurement and automation
technology for process and laboratory applications. The family
company, headquartered in Reinach, Switzerland, achieved net sales of more than
3.7 billion euros in 2023 with a
total workforce of almost 17,000.
Endress+Hauser devices, solutions and services are at home in
many industries. Customers thus use them to gain valuable knowledge
from their applications. This enables them to improve their
products, work economically and at the same time protect people and
the environment.
Endress+Hauser is a reliable partner worldwide. Its own sales
companies in more than 50 countries as well as representatives in
another 70 countries ensure competent support. Production
facilities on four continents manufacture quickly and flexibly to
the highest quality standards.
Endress+Hauser was founded in 1953 by Georg H Endress and
Ludwig Hauser. Ever since, the
company has been pushing ahead with the development and use of
innovative technologies, now helping to shape the industry's
digital transformation. 8,900 patents and applications protect the
Group's intellectual property.
For further information, please visit
www.endress.com/media-center or www.endress.com
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SOURCE Vonage