TELUS Digital to invest $1M over three years to
drive frontier research in AI-fueled customer experience (CX)
applications, software, and solutions
TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a
leading global technology company deploying exceptional customer
experiences, will expand its global AI research footprint with the
launch of the TELUS Digital Research Hub at the University of São
Paulo (USP) in Brazil on March 18. Through a $1 million investment
over three years, the state-of-the-art facility will serve as a
collaborative research space, attracting leading global AI research
talent to drive advancements in artificial intelligence (AI)-fueled
CX. The TELUS Digital Research Hub will be located within the
Center for Artificial Intelligence and Machine Learning (CIAAM)
located at USP, an integrative center established in November 2023
to catalyze innovation and foster discussions on technological,
economic, and social impact. TELUS Digital is joining a notable
group of global companies, including Motorola, IBM, and Itaú,
already established at the Center that are contributing to CIAAM’s
AI research ecosystem.
“The launch of TELUS Digital’s partnership with USP and our new
TELUS Digital Research Hub on campus marks an exciting milestone in
our company’s sustained commitment to advancing AI research and
development, incorporating diverse perspectives to mitigate bias
and promote responsible AI, and contributing to the global dialogue
on AI’s potential,” said Renato Vicente, Director, TELUS Digital
Research Hub. “Our company’s dedication to providing exceptional,
AI-fueled customer experiences and outcomes for the brands we serve
globally will help direct our research agenda over the next three
years. This will include advancing the capabilities of Fuel iX™,
our proprietary, generative AI platform and suite of solutions that
personalize, secure and scale digital interactions. By uniting
academia and leading CX industry experts, our goal is to leverage
the strengths of both groups to create innovative and
transformative real-world applications with measurable
impacts.”
“USP is a leading force in artificial intelligence research,
contributing a significant share of Brazil’s scientific
advancements in the field,” said Fabio Cozman, Director of the
Center for Artificial Intelligence and Machine Learning at USP.
“The presence of TELUS Digital will both enhance research
initiatives and provide an atmosphere of innovation to
students.”
To define the TELUS Digital Research Hub’s research focus and
agenda, a Steering Committee composed of industry and academic
leaders has been established. Its inaugural members include:
- Professor Renato Vicente, Director, TELUS Digital
Research Hub
- Gagan Tandon (GT), Managing Director, AI & Data,
TELUS Digital Solutions
- Bret Kinsella, General Manager, Fuel iX™, TELUS Digital
Solutions
- Professor Sergio Oliva, Director, Institute of
Mathematics, Statistics and Computer Science, USP
- Alexandre Guilbault, Director of AI, TELUS and Founder
and Head of TELUS AI Accelerator
- Sami Bin, Director, LATAM Operations, TELUS Digital
Solutions
A Scientific Committee and an International Scientific Advisory
Council will also be formed in the coming months to provide
technical expertise and ensure alignment with global research
standards.
The launch of the TELUS Digital Research Hub will be celebrated
during an event at the new facility at USP on March 18, 2025.
Investing in Research Talent and AI Innovation
At the core of the TELUS Digital Research Hub is a commitment to
foster the next generation of AI researchers and develop
advancements in AI-fueled CX innovation, while ensuring that AI
advancements remain human-centered, ethically designed and
purpose-driven. Aligned with TELUS Digital’s Humanity-in-the-Loop
principles, the Research Hub will focus on advancing AI that is not
only innovative but also grounded in human insight and ethical
governance. By fostering collaboration between academia and
industry, it will create an environment where diverse perspectives
drive responsible AI development that may contribute to broader
societal benefits.
TELUS Digital’s $1 million investment will fund various grants,
fellowships, and collaborative research and teaching initiatives,
providing opportunities for students, postdoctoral researchers and
visiting scholars from around the world to contribute to pioneering
AI research.
Undergraduate Research Grants: Each year, eight
undergraduate students will be selected to participate in
AI-focused research projects under the guidance of both faculty and
industry experts. These students will receive a monthly stipend for
their work as they deepen their knowledge in areas such as advanced
AI systems, AI security and machine learning.
Postdoctoral Fellowships: The Research Hub will provide
funding to early-career researchers pursuing advanced studies in AI
technologies. Postdoctoral fellows will have the opportunity to
conduct independent research projects that are aligned with the
Research Hub’s core focus areas, collaborating with experts from
TELUS Digital and academic faculty members.
Visiting Scholar Fund: To foster international
collaboration, the Research Hub will provide funding for renowned
AI scientists and researchers to visit USP and engage with the
research community. These individuals will mentor undergraduate
students and share their global perspectives on AI model
development, security and governance.
The TELUS Digital Research Hub in São Paulo will complement
TELUS Digital’s digitization campuses already established in India
(2024) and Guatemala (2022), which drive digital enablement and
technology-driven CX solutions for enterprises. The investment in
Brazil also deepens the company’s commitment to the country’s
thriving AI ecosystem and builds on its existing strong presence in
São Paulo and Porto Alegre, following its 2021 acquisition of
WillowTree, which included Poatek, a software engineering and data
science firm.
For more information on the TELUS Digital Research Hub at USP,
visit: telusdigital.com/research-hub
About TELUS Digital TELUS Digital (NYSE & TSX: TIXT)
crafts unique and enduring experiences for customers and employees,
and creates future-focused digital transformations that can
withstand disruption and deliver value for our clients. We are the
brand behind the brands. Our global team members are both
passionate ambassadors of our clients’ products and services, and
visionary technology experts resolute in our pursuit to elevate
their end customer journeys, solve business challenges, mitigate
risks, and drive continuous innovation. Our portfolio of
end-to-end, integrated capabilities include digital IT services,
such as cloud solutions and AI-fueled automation, trust and safety
services, AI data solutions, including expertise in computer
vision, and front-end digital design and consulting services. Fuel
iX™ is TELUS Digital’s proprietary generative AI platform and suite
of products at the heart of our innovation, helping enterprises
advance their GenAI pilots to working prototypes and production at
scale, quickly, securely and responsibly across multiple
environments, applications and clouds.
Powered by purpose, TELUS Digital leverages technology, human
ingenuity and compassion to fuel remarkable outcomes and create
inclusive, thriving communities in the regions where we operate
around the world. Guided by our Humanity-in-the-loop principles, we
take a responsible approach to the transformational technologies we
develop and deploy by proactively considering and addressing the
broader impacts of our work. Learn more at: telusdigital.com
About USP Founded in 1934, the USP (USP) is a nationally
and internationally recognized institution, thanks to the talent
and dedication of its more than 5,500 professors, nearly eighty
thousand students, and over 12,000 technical and administrative
staff members. Since 2003, USP has been ranked among the top 200
universities in the world in major global rankings that assess the
quality of higher education institutions. USP's status as a
world-class university reflects the ongoing efforts of its
community, which has always pursued excellence in its core
activities, combined with academic, financial, and administrative
autonomy—an element that has driven the institution’s advancements
since 1989. In undergraduate education, USP offers 332 programs
across all fields of knowledge to nearly 60,000 students in its 43
academic units, spread across eight campuses located in Bauru,
Lorena, Piracicaba, Pirassununga, Ribeirão Preto, São Carlos,
Santos, and São Paulo. The university's robust graduate system is a
key driver of its scientific development. Its 264 graduate
programs, covering all areas of knowledge, involve more than 30,000
graduate students. As a result of this strong graduate program, USP
accounts for over 20% of Brazil’s scientific output. The quality of
research conducted at USP is demonstrated by its highly relevant
contributions across all fields of knowledge and the increasing
interest in partnerships from prestigious institutions on five
continents. It is also important to highlight USP's significant
role in cultural dissemination and university extension.
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TELUS Digital Investor
Relations Olena Lobach ir@telusdigital.com
TELUS Digital Media
Relations Ali Wilson
media.relations@telusdigital.com
USP Media Relations Adriana
Cruz acruz@usp.br
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