The shared platform will enable greater collaboration and
improve the safety of communities
LONDON, Nov. 18,
2024 /PRNewswire/ -- U.K. fire and rescue
services (FRSs) Hereford and
Worcester FRS, Shropshire FRS, Cleveland Fire Brigade and Country Durham
& Darlington FRS have selected Motorola Solutions (NYSE:
MSI) to deploy a new Control Room Solution (CRS) utilising a shared
control room platform to allow the four control rooms to work
independently as well as a collaborative services hub. The new
solution integrates workflows from initial call taking to dispatch,
into an intuitive and unified response system. It will standardise
data and processes and provide control room staff with the ability
to more quickly respond to incidents and be able to scale
operations and capabilities in times of high demand.
"Our control room is an essential function and the first point
of contact to our communities in any emergency situation," said
Jon Pryce, Chief Fire Officer,
Hereford and Worcester Fire and Rescue Service. "By
creating this new multi-agency hub, our four fire services can
manage incidents together when they need to, such as in spate
conditions, when a control room may need to cover a large amount of
incoming 999 calls. The new Control Room Solution will help
us to maximise the capabilities of our control room staff and use
the latest technology to mobilise and coordinate front-line
staff."
"By adopting this innovative approach, fire and rescue services
can enhance capabilities, improve service delivery and minimise
costs by sharing the same underlying infrastructure," said
Fergus Mayne, U.K. and Ireland country manager at Motorola Solutions.
"By choosing a hub solution, emergency services foster
standardisation for seamless information exchange during joint
operations and increase scalability to accommodate varying demand
levels especially leading to faster response times."
The four Fire & Rescue Services working together operate 77
fire stations, covering a population of 2.5 million people. As part
of the deployment, the shared platform encompasses an integrated
communication control system (ICCS) for call taking, computer aided
dispatch (CAD) and data recording to help each FRS to increase the
effectiveness and resilience of incident response.
About Motorola Solutions
Motorola Solutions is solving for safer. We build and connect
technologies to help protect people, property and places. Our
solutions enable the collaboration between public safety
agencies and enterprises that's critical for a proactive
approach to safety and security. Learn more about how we're solving
for safer communities, safer schools, safer hospitals, safer
businesses – safer everywhere – at www.motorolasolutions.com.
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