- Both companies have signed the renewal and extension of the
Master Service Agreement that includes the joint operations of both
entities.
- With the signing of the agreement, Atento consolidates its
position as a preferred partner to deliver the operator's customer
experience services.
MADRID, April 10,
2023 /PRNewswire/ -- Atento, one of the world's
largest providers and a leading company in customer relationship
and business process outsourcing (CRM/BPO) services, today
announced the renewal and extension of Telefónica's Master Services
Agreement until December 31,
2025.
With this agreement, Atento reaffirms its customer's trust by
remaining their preferred supplier for global customer services.
This master agreement includes contracts with Telefónica in
Spain, Brazil (VIVO), Peru, Colombia, Chile, Argentina, Mexico, Ecuador, and Uruguay.
Both organizations agreed on particular commercial conditions
for the Atento Group Companies in all geographies, among other
aspects.
Further solidifying the alliance, the two companies have
extended their reciprocity agreement whereby Telefónica will
continue to be the preferred provider of telecommunications
services for Atento globally.
"We are very proud to ratify Telefónica's confidence in our
service offer, and we will continue working with the sole objective
of offering the best service to their customers. Atento's portfolio
of services is constantly evolving to ensure an outstanding
customer experience and we will continue to innovate with new
solutions based on our customers strategic needs," said
Dimitrius Oliveira, Chief Executive
Officer, Atento.
Atento's portfolio of products and services continues to
evolve to ensure the best customer experience globally. In response
to new trends and technological innovations identified by experts,
Atento is committed to providing the best solutions to the current
challenges in customer experience.
About Atento
Atento is the largest provider of customer relationship
management and business process outsourcing ("CRM BPO") services in
Latin America, and one of the
leading providers worldwide. Atento is also one of the leading
providers of nearshoring CRM BPO services for companies operating
in the United States. Since 1999,
the company has developed its business model in 16 countries where
it employs approximately 135,000 people. Atento has more than
400 clients to whom it offers a wide range of CRM BPO services
through multiple channels. Atento's clients are mostly leading
multinational companies in sectors such as telecommunications,
banking and financial services, healthcare, retail and public
administrations, among others. Atento shares trade under the symbol
ATTO on the New York Stock Exchange (NYSE). In 2019, Atento was
named one of the 25 best multinational companies in the world and
one of the best multinationals to work for in Latin America by Great Place to Work®. In
addition, in 2021 Everest named Atento as a "star performer".
Gartner has named the company two consecutive years a leader in its
Magic Quadrant since 2021. For more information visit
www.atento.com
Media Contact
press@atento.com
Weber Shandwick
Andrea
Terroba | aterroba@webershandwick.com
Esther Presencio - España |
epresencio@webershandwick.com
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SOURCE Atento S.A.