DENVER, June 14,
2023 /PRNewswire/ -- TTEC Holdings, Inc.
(NASDAQ:TTEC), a leading global customer experience (CX) technology
and services innovator for AI-enabled CX solutions, today announced
Laura Butler as the company's chief
people officer.
A market-facing executive, Butler is well-regarded for
developing global, talent-led organizations with her expertise in
crafting exceptional employee experiences. In this new role, she is
responsible for leading people and culture programs for TTEC's
65,000 employees who speak more than 50 languages in 86 sites
across six continents.
"TTEC is thrilled to welcome Laura
Butler as our chief people officer," said Shelly Swanback, president, TTEC. "Passionate
about innovation in technology and services businesses, her
expertise in attracting, developing, retaining, and inspiring
talent from front-line associates to system engineers is ideally
suited for TTEC's next phase of growth."
Butler joins TTEC from Entrata, a fast-growing, privately held
B2B software company, where she served as chief people officer.
Prior to that she led the people function at Talkdesk, a cloud
contact center platform, and Adobe Workfront among other market
leaders. In addition, she currently serves as an independent
director on the board of Workforce Software.
"I am excited to join TTEC where we have the opportunity to
further unlock the vast potential of a talented, global team while
making a difference in the communities in which we operate," said
Butler. "Leaning into innovative approaches to realize a modern
employee experience creates value for our teammates and our
clients."
TTEC is consistently recognized as a preferred employer across
the globe. Recognized as one of America's Best Large Employers by
Forbes, this year the company has also earned accolades in
Canada, Mexico, Poland, and was named a top employer for
remote work by multiple employment organizations.
About TTEC
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global
CX technology and services innovators for end-to-end, digital CX
solutions. The Company delivers leading CX technology and
operational CX orchestration at scale through its proprietary
cloud-based CXaaS (Customer Experience as a Service) platform.
Serving iconic and disruptive brands, TTEC's outcome-based
solutions span the entire enterprise, touch every virtual
interaction channel, and improve each step of the customer journey.
Leveraging next gen digital and cognitive technology, the Company's
Digital business designs, builds, and operates omnichannel contact
center technology, conversational messaging, CRM, automation (AI /
ML and RPA), and analytics solutions. The Company's Engage business
delivers digital customer engagement, customer acquisition &
growth, content moderation, fraud prevention, and data
annotation solutions. Founded in 1982, the Company's singular
obsession with CX excellence has earned it leading client NPS
scores across the globe. The company's 65,000 employees operate on
six continents and bring technology and humanity together to
deliver happy customers and differentiated business results.
Address
6312 S Fiddler's Green
Circle
Suite 100N
Greenwood
Village, CO 80111
|
Investor Contact
Paul Miller
paul.miller@ttec.com
303-397-8641
|
Media Contact
Tim Blair
tim.blair@ttec.com
303-397-9267
|
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SOURCE TTEC Holdings, Inc.