TaskUs Elevates the Customer Experience With the Launch of AssistAI, Powered by TaskGPT
27 2월 2024 - 11:00PM
Business Wire
With SuperHuman Outsourcing, TaskUs fortifies its global
business process outsourcing (BPO) teams with new AI-powered
solutions to maximize performance and efficiency.
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced
digital services and next-generation customer experience to the
world’s most innovative companies, announced today AssistAI, a new
knowledge-based assistant built on the TaskGPT platform.
Custom-trained on client knowledge bases, training materials, and
historical customer interactions, AssistAI uses the information to
provide accurate and personalized responses to teammate queries,
saving them time to focus on more complex tasks and improving
overall efficiency.
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the full release here:
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TaskUs introduces AssistAI, a new
knowledge-based assistant built on the TaskGPT platform. (Photo:
Business Wire)
TaskUs is building on its deep expertise and more than 10 years
in the AI field to provide tailored customer service solutions that
quickly meet the growth, scale, and transformational goals of
today’s enterprise. AssistAI arrives at a critical time when GenAI
has jumped to the top of the business agenda as an innovation
driver and way to deliver a better customer experience.
According to CB Insights, tech decision-makers plan to spend
between $15K to $5M on large language models (LLMs) annually.
TaskUs is currently offering these capabilities to its 150+ client
base. With partnerships at some of the world’s biggest technology
companies like AWS and Zendesk, TaskUs is bringing the power of
people, technology, and agility together to build GenAI-powered,
human-made solutions that exceed customer expectations, empower
employees, and exponentially reduce costs while driving significant
improvements in both productivity and client satisfaction.
“We are still at the early stages of the GenAI revolution,” said
Bryce Maddock, Co-Founder and CEO of TaskUs. “Businesses are asking
us how GenAI can positively impact their operations. By building
and integrating safe, proprietary AI like AssistAI that
incorporates the human touch, TaskUs is helping answer this
question, enabling customer service teams to deliver better
interactions more efficiently.”
Last year, TaskUs announced MoneyLion Inc. (“MoneyLion”, NYSE:
ML) as the inaugural TaskGPT partner. Since deploying TaskGPT and
AssistAI, MoneyLion has used the tools to optimize its customer
service capabilities, helping drive impactful reductions in
handling time and increasing customer satisfaction (CSAT)
scores.
SuperHuman Outsourcing
For TaskUs, Generative AI is more than just technology. With
SuperHuman Outsourcing, TaskUs fortifies its global business
process outsourcing frontline teams with the best AI-powered tools
and solutions to maximize their performance and efficiency. With
AssistAI, the speed and accuracy of AI combined with the expertise
and empathy of its human staff creates next-level customer support
that remains unmatched. Some of the latest benefits of AssistAI
include:
- Enhanced Quality – Generate accurate, consistent
responses with higher quality baselines
- Maintains customer response consistency – Delivers
standardized responses repeatedly to customers
- Quickly corrects misinformation – The user can copy the
information from AssistAI and paste it directly into the chat/email
window
- Reduces excessive hold times for live support channels –
Users don't have to wait for a response from an escalation team as
AssistAI will self-generate a summary of the information
In an effort to improve the accuracy and efficiency of TaskUs
users across digital customer experience, Trust & Safety and
Risk & Response workflows, AssistAI will be offered to all
TaskUs clients as an integrated part of the TaskGPT service
offering.
For more information on TaskGPT and our Generative AI
capabilities, please visit our website.
About TaskUs
TaskUs is a leading provider of outsourced digital services and
next-generation customer experience to the world’s most innovative
companies, helping its clients represent, protect, and grow their
brands. Leveraging a cloud-based infrastructure, TaskUs serves
clients in the fastest-growing sectors, including social media,
e-commerce, gaming, streaming media, food delivery and
ride-sharing, Technology, FinTech, and HealthTech. As of September
30, 2023, TaskUs had a worldwide headcount of approximately 47,000
people across 28 locations in 13 countries, including the United
States, the Philippines, and India.
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version on businesswire.com: https://www.businesswire.com/news/home/20240227753560/en/
TaskUs Media contact: Heidi.Lemmetyinen@taskus.com
TaskUs (NASDAQ:TASK)
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TaskUs (NASDAQ:TASK)
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